MarkerCapitol Toyota

3 Star Rating - Satisfactory 7 reviews – Review Capitol Toyota

(408) 267-0500

775 W Capitol Expy
San Jose, CA 95136

7 Reviews of Capitol Toyota in San Jose

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Worst customer service and Not at all good mechanics  1 Star Rating - Unsatisfactory

I took my car their for servicing and they broke something in my car and on top of it they were rude. which is not nice at all. I don;t recommend these people at all for servicing.

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Avoid Service Department  1 Star Rating - Unsatisfactory

Bought my brand new Toyota Tacoma and it was dusty and dirty. They told me to bring it back and they would detail it. Brought it back to do that and nobody knew where I needed to go for the detail service. Ended up walking around and everybody was finger pointing and completely rude. Had to go to Stevens Creek Toyota to get my car detailed. Horrible experience

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wrong website listing...  5 Star Rating - World class

the website listing is wrong... it should be www.capitoltoyota.com
great internet dept. you should ask for Howie aka Mr. Phantastic!
He will give you the best price and service in the whole wide world! lol

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overpriced, over sold repair shop  2 Star Rating - Wouldn't recommend

Capitol Toyota's repair shop always seemed to be finding things wrong with my car. When I would take my car to another shop to get an estimate 9 times out of 10 the other shop would say - that maint/repair is not needed.
The one time I had an item that I wanted covered under warranty they argued and argued about it not being covered.
The wait time for even a simple oil change seemed very long.

PROS: shuttle service
CONS: long waits

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I recommend this dealership  5 Star Rating - World class

This is a big dealership with lot of inventory, and a big enough repair shop. The first time we went here is for a warranty repair of a leaking radiator cap. We bought the car at Steven Creek Toyota, but was given the crap when asking them to check it out under factory warranty. The service manage at Capitol Toyota was friendly / helpful, and instead of just given us a new radiator cap, he recommend us to get pressure check and get the whole radiator system check out, for free. Needless to say, the car got repaired, and Capitol Toyota get our business since then.

PROS: Large inventory - Very good service department
CONS:

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Better price quote but....  4 Star Rating - Very good

They have the lowest price quote on our second vehicle. But you need to do some research yourself before going down to the dealership to negotiate. Believe it or not, the negotiation takes more than an hour. But overall their service was quite good and I don't mind recommending them to my friends. Most importantly, do your own price research before going down to the dealership,

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Cheapest Corolla in Bay Area  5 Star Rating - World class

Had to buy a car from my girlfriend's cousin and decided to check out between Honda and Toyota, compared both Honda and Toyota and just loved this place, This place is by far the best place for Toyota's. Trust me I have checked about 10 different places and tried everything in the book to get a better deal elsewhere but ended up buying from here.

PROS: Great Inventory, Prices and Staff
CONS: Pressure tactics as are common in all car dealers

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