Lights Fantastic

★☆☆☆☆

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Al Eldridge, owner, was the most unprofessional, rude, unsympathetic merchant I've ever encountered. I was told my light fixtures would take 10 days to order and they would call when it arrived. 10 days past and no call. I call to inquire status and they tell me it will take an additional week and they would call me. One week past, no call. I finally get a hold of the owner and he says it was delivered to another store and he would pick it up so it would be available in store the following morning. I get to the store and there is no light fixture. Mr. Eldridge simply says, "I'm sorry you feel this way but these things happen" after I voice my disappointment in the lack of communication and poor customer service and proceeds to hang up the phone. It took a month to get my order and he didn't care about the delay nor had the decency to communicate the issue. I am terribly annoyed, frustrated and definitely don't recommend this store. They don't even deserve a one star rating.

1
★☆☆☆☆

Al Eldridge, owner, was the most unprofessional, rude, unsympathetic merchant I've ever encountered. I was told my light fixtures would take 10 days to order and they would call when it arrived. 10 days past and no call. I call to inquire status and they tell me it will take an additional week and they would call me. One week past, no call. I finally get a hold of the owner and he says it was delivered to another store and he would pick it up so it would be available in store the following morning. I get to the store and there is no light fixture. Mr. Eldridge simply says, "I'm sorry you feel this way but these things happen" after I voice my disappointment in the lack of communication and poor customer service and proceeds to hang up the phone. It took a month to get my order and he didn't care about the delay nor had the decency to communicate the issue. I am terribly annoyed, frustrated and definitely don't recommend this store. They don't even deserve a one star rating.

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