Master Collision Repair

I am writing this review as of my second collision within the past four months. I was first hit as a parked car at work, and had Ken's Collison do the repairs. I had located this shop from an internet search, and had read all the wonderful reviews from past customers. Since this shop was also close to my work location, I decided to give it a try. All the work was of excellent quality. My car looked like it had just come off the showroom floor. In terms of customer relations, Ken, the owner, and Laura, the office manager were wonderful. They handled all the insurance issues from the party at fault, and assisted me in arranging the rental. They took care of everything, and repairing my car had never been easier. Ken's is awesome, and I would highly recommend them to anyone needing body repairs on their car. I thought I was home free with a great looking vehicle until the second accident happened two months later. On my way to work, someone rear ended me, and pushed me into another car. Needless to say, in my disbelief, there was quite a bit of damage to the front and rear of the vehicle. Fortunately, I was still able to drive the car, and took it right over to Ken's for repair. The shop handled everything in terms of dealing with the insurance companies, my attorney, and all the car repairs. Once again, repairing my car had never been a more awesome experience. Even when I had to come back for a few minor details, the staff was always friendly and treated me courteously. My car is done, looks beautiful, and almost dealer perfect!!! You would never know it had been in two accidents. Ken and Laura, you rock.

Pros: Dealing with the shop is awesome

Cons: would never use another auto repair!

Posted 11/10/09

Ken and company are really nice people. They gave me a great price and did a superior job. It was easy too. I went one day and quickly got an estimate and I never had to wait either dropping off or picking up my car. I highly recommend them.

Pros: great service and great price

Posted 07/21/09

I took my car there because a friend of a friend... I didn't want to wait to take my brand new car to the dealer so I took his advise and dropped my car off right away. Mr. Ken was great... this was my first accident so he helped me with a lot of my silly little questions. He gave me a free loaner to avoid the hassle of those silly Hertz people, and took extra great care of my car. When my car was finally delivered to my home, I couldn't be more impressed about how the whole situation turned out. There was a minor scratch on my bumper not related to the accident that was INVISIBLE after the fact. The whole process was smooth and painless!!!! I recommend this body shop to anyone who does not have the time or knowledge to deal with insurance companies or rental cars. They took care of me A to Z !!!

THANK YOU KENS COLLISION!

Pros: great people who do a great job!

Posted 05/04/09

Been in an accident is not a very nice experience, in the pass I got involved in a very bad
Collision, I took my car to the Mercedes Benz body shop, and believe it or not they did an awful job.
Having a new Mercedes with a another accident 2 months later? I don?t know what to do, my friend recommend me Kens Collision, he spoke nothing but wonders of this place.
Me been a little insecure If I should take my car there, I did a little research on them, and found only amazing reviews. The place looks nice and clean, nothing like a regular ?body shop?, the staff is very nice and friendly, young and professional, not only my car looks new again but Mr. Ken repair the other imperfections from the dealer at no cost to me?.!
If anybody needs repairs on their car, you definitely have to go there?. KENS COLLSION!!! only the BEST

Pros: location, fast repairs....

Posted 02/17/09

Im from out of town, ATL to be exact. I came to LA to visit for a few months, I got in a car accident (totally caught me off guard) & didnt know what to do or where to go. I found Kens collision on La city search & read the great reviews & decided to give it a shot!! It was a great relief to me, they were very helpful (excellent customer service), they helped me with my insurance claim & paperwork, they took care of everything for me. It was amazing the way they went out of their way to help me, they got me a rental without any hassle, they kept my car for a few days & when I came to pick up my car! SURPRISE !! It looked better than ever before, there was no trace that I was ever in an accident!! Yay for people like Ken!! I highly recommend to visit this place before you go anywhere else, you wont regret it!

Pros: Excellent Customer Service

Cons: None

Posted 02/12/09

This body and paint shop is in my neighborhood and I am very glad it is. The staff there consists of young and friendly people, not grizzled old cutthroats, and they try their best to please. Ken is down to earth, sincere and accomodating, takes a personal interest in assisting you. This is genuine on his part, not an act put on to hustle customers. That is what you want after being in a car wreck or having freak accidents happen to your vehicle. I have used this shop three times. Once my car was ready when originally quoted. Once it took a day and half longer. And the last time it was ready a day earlier than quoted.

Pros: Personal service.

Cons: Poor parking in the surrounding area., which is the City's fault not the repair shop's.

Posted 01/21/09

Ken told me that he would get a Mercedes for me to rent, due to the fact that I have an exotic car. 2 weeks into my rental I got a call from Mercury Insurance telling me that I needed to return the Mercedes because they only will pay $35.00 per day. I called up Ken to discuss this matter, whereas he instructed me to keep the Mercedes throughout my repairs and that he would have the rates adjusted with his "friends" at Hertz rental to accommodate Mercury Insurances rates.

After Ken recieved his check from the insurance company, everything really changed. None of my calls regaurding progress where ever returned. I had set up several meetings to follow up with Ken.......he blatently blew me off on every single date that was set.

Ken did not follow through with his promise and Hertz charged my credit card with the complete rental bill of $2,946.34. I was reimbursed $1200.00 from Mercury insurance. I have a $1746.34 balance on my credit card. I would have taken the rental car back to Hertz for an exchange if Ken had not instructed me to keep the Mercedes. As of now Ken is taking no responsibility for the $1746.34 that he owes me. He will not reimburse me the $1746.34 for his actions of instructing me to keep the Mercedes throughout the repair process that he would have adjusted through his "friends" at Hertz.

I contacted Better B u s i n e s s Bureau (BAR) to contact Kens shop to help me reclaim the $1746.34 owed to me for Kens actions and instructions concerning the Mercedes rental car. I also spoke with the Department of Consumer affairs, they called Ken and not to my surprise Ken flat out lied about the whole situation to the Department of Consumer affairs.

When I picked up my car it was a very cloudy day, but the next day as the sun shinned on my Viper it looked like a circus vehicle with 3D buff swirl marks completely covering my car.

Cons: Yes.....it is a con.

Posted 12/19/08

Based on all the glowing recommendations here, I decided to stop by Ken's to get a quote on some scratches and chips that I wanted fixed. I was floored when Ken (?) gave me an estimate of $800, but I smiled politely and thought well maybe this is more involved than I think...so I went to 2 other extremely reputable places and for the same work received quotes of $350 and $400. Needless to say, I did not take my car to Ken's.

Posted 11/11/08

I took in my 2008 BMW for repairs after being involved in my 1st accident. WOW... right from the start, I got nothing but the BEST service I have ever had anywhere. Jackie helped me very much, and I actually learned from her. She is very friendly, very presentable and knows all about cars. I was very impressed! I was given a rental car while my car was under repairs. Once I picked up my car, it looked amazing... as if it was never in an accident. All I can say, thank God for Kens Collision, and thank you Ms. Jackie!!!!

Pros: Very Professional

Posted 06/17/08

I have to say this is the best body shop, My 2005 S430 Mercedes Benz came out beautiful. I got a rental pretty quick and my car was done fast. They're very proffesional and Ken wow! very nice person. I defenately recommend Kenz Collision.. Good Job!!!

Pros: Most accurate work

Cons: N/A

Posted 06/05/08

Yes, I have to say I do LOVE THIS PLACE... So much that I can not go 1 single day without checking out their web-site. I have repaired my car with them an they did a BETTER job than any "high-end" body shop. Personal experience is that the bigger shops charge so much extra stuff. Personally I love this place and their staff. Very good people, professional and friendly. The repairs done to my car are great, and I am very happy!

Pros: Very good quality

Posted 04/22/08

I was involved in a heavy accident, and I took my car to Kenz Collision Center. I was very impressed with how much the staff knew... They took very good care of me in the time when I was scared & confused. I picked up my car 3 weeks later and it looked great. All the repairs were done to PERFECTION! Color was nice, better than before, and now... I can move on and forget about that awful accident. Thank you Kenz Collision for getting me back on the road.

Pros: They know all about cars

Posted 04/21/08

I am very happy to have found a body shop that provides great customer service and quality work. Kenz Collision Center is the BEST in Hollywod! i was provided with a rental car while my car was being repaired. I was able to get status on the car in a weekly basis, and the final job was very impressive. Very happy to have them work on my car, it looks perfect!

Pros: Best service

Cons: None at all!

Posted 04/17/08

I took my car for repairs after having my first car accident. This place knows what they are doing... They walked me with the process from A-Z. Staff was very helpful & friendly. My car was done in a timely manner, and it looks great! I hope not to have another accident, but if I do... I have found the perfect repair shop!!!!

Pros: Good Work, Friendly Service

Cons: none

Posted 04/16/08

avoid this place if you are trying to get your car back soon. the work is ok I guess but they take forever and a day. The people were sort of nice although they woould not return my phone calls.

Cons: slow, pricey

Posted 04/15/08

This shop rocks!!! When I dropped off my car they got me on my way in 15 minutes... I got the rental car with no drama, assisted me with processing my claim with my insurance. People there are great at what they do. Jackie & Kenny... Super friendly, they are THE BEST!!! Thank you guys for everything, my car looks great.

Pros: Professional, Experience & Service!

Cons: Nada!

Posted 04/14/08

I was very impressed with all the good reviews, so I decided to check them out. I have made the best choice when it comes to repairing my car! I was greeted by a very friendly staff, they explained to me what the process would be. I was given a rental car at no charge, they even gave my car a complete detail for FREE. I was kept informed of the repair status, and when I picked up my car... IT LOOKED GREAT!!!! I have never been happier... GREAT SERVICE, Quality is AMZING.

Pros: Excellent service, amazing quality.

Cons: None

Posted 04/08/08

I have a 96 Jeep Grand Cherokee and had an accident that really messed up the front fenders, grill, lights and doors. I was honestly thinking should I just sell it as the cost of repair would be more than the car was actually worth. KENZ to the rescue! Not only did they repair or replace all the body parts needed but also painted the whole Jeep and removed other blemishes on the vehicle and detailed the whole thing. Our Jeep looks brand new, even better than it did when I got it. I also saved a bundle $$$$! I would highly recommend Kenz for all your auto body needs. All the people there are courteous and professional.

THANKS KENZ!!!

Pros: Great and Reasonable Service

Cons: None

Posted 03/30/08

So I got into a wreck with my new car. I was upset & lost, I did not know what to do. I searched the internet for clues on where to take my car. I came across Kenz Collision Center.... After reading their reviews and checking out their website, it all made sence! I called them after hours, even though they were closed for the day, they had their tow truck pick up my car off the street ( I felt leaving it out would be unsafe). The very next morning, happy staff picked me up at home, helped me complete my claim with my insurance, got me a rental car @ no charge to me, and to make things better, they gave me coffee while I was waiting. They are great at what they do. Repairs were awsome, and service.... go see it, You will love them!

Pros: Very helpfull.

Posted 09/30/07

After being in an accident, I am thankful to have found KENZ COLLISION CENTER! They were very helpful, explained the claim process and gave me a renatl car. They kept me posted with the status of my car with weekly e-mails. That is SERVICE at it's BEST!!!! My car looks as good as new...Thank you Ken & Jackie, you guys rock the shop!

Pros: Exceptional work, great customer service

Cons: none

Posted 09/21/07

I Found Kenz Collision here on citysearch. All I can say is that they do remarkable work. My car was a complete wreck, way beyond repairs in my mind. Kenz helped me with my insurance claim, and gave me a loaner car at no charge. When I picked up my car, it was amazing!!!!! my car look better than it was before my accident. They offer great service and quality repairs, what else can one ask for.... I LOVE MY CAR!

Pros: Very helpfull & friendly staff.

Cons: none

Posted 09/14/07

I was involved in my very first car accident just 10 days after leasing a new BMW. I was concern about the extend of damage to the car. I was told by a friend about Kenz Collision Center, and after reviewing their website, I was very pleased with what I saw. Once I picked up my car, Ken gave me the inspection sheet from the BMW dealer, assuring me that everything was perfect, and I would have no problems when my lease is up. Being that I only drove my car for 10 days, I felt like I was driving away from a dealer with a new car all over again. Thank you for your help, the quality in tha repairs and for your outstanding customer service.

Pros: Extremely reliable, trust worthy and best service !

Cons: None what so ever!

Posted 08/04/07

AFTER BEING IN A CAR ACCIDENT I WAS LOST & CONFUSED. MY INSURANCE RECOMENDED THAT I TAKE MY CAR TO KENZ COLLISION. I TOOK THE ADVISE AND I COULD NOT BE HAPPIER. THE WORK THAT WAS DONE IS AMAZING, MY CAR LOOKS NEW AGAIN. WOW .... THEY GAVE MY CAR A FREE DETAIL AFTER THE REPAIRS. KEN WAS VERY HELPFUL, AND HIS ASSISTANT WAS SUPER NICE TOO. SHE HELPED ME WHEN I NEEDED IT THE MOST.

THANK YOU GUYS SO MUCH !!! I LOVE WHAT YOU DID TO MY CAR.

Pros: RELIABLE & EFFICIENT

Cons: None

Posted 07/26/07

Scared after my accident, I did not know what to do. I visited Kenz Collision Center on line, and from there on it was a breeze. After getting in contact with them, they picked up my my car, picked me up from my work place, helped me with my claim process, got me a loaner car, and off I went. Soon enough, my car was ready, and let me tell you... THEY DO THE BEST WORK EVER! They truly stand by their promise. This was the BEST choice I have ever made. Thank you for all your help & all the great work.

Pros: Certified Staff

Cons: None

Posted 06/25/07

This was the BEST experience I've had with an auto body shop. The friendly staff assisted me with reporting my claim to my insurance company. They towed my car in from an OPG garage at no charge to me, then they helped with getting me a rental car without a reservation. The repairs to my car were incredible, they do amazing work!!! I am very happy to say that by far they are THE BEST!!!

Posted 06/20/07

I was very impressed by the website, even more when I took my car to Kenz Collision Center. The staff is great, they explained verything in detail, and helped me file my claim with my insurance company, even got me a rental car through my policy. I was nervous about getting my car just anywhere, but it was my veru first accident and did not have any other source except the internet. Once my car was repaired, I was more than happy with the results and happy to know that I made the right choice. THANK YOU KENZ COLLISION CENTER... I LOVE MY CAR!!!

Pros: Friendly & Acurate

Cons: none

Posted 06/18/07

I was told about Kenz Collision Center by a co-worker after he heard I was in a car accident. I gave them a call... and WOW!!!! Exceptional service from the very first minute. Their tow truck driver met me at my home, they explained everything with detais, and I really had no other questions. To make things even better, they painted a mall scratch on my bumper at no charge. That is OUTSTANDING customer service. I have to say they are the best shop I know. My BWM looks great, and I am happy with all they did for me.

Pros: Experts at what they do

Cons: None at all

Posted 06/17/07

When involved in a car accident, I was lost, confused, and had no clue of what to do. Kenz Collision Center came to my rescue. One phone call away, and they were there in 10 minutes, explained the processes of the claim & repairs, got me a rental car, and I was on my way. They took the time to give me status on a weekly basis. When i picked up my car its good as NEW!!! Great Service!!!

Pros: Helpful Friendly Staff

Cons: None

Posted 06/16/07