Valvoline Instant Oil Change

★☆☆☆☆
Valvoline Instant Oil Change service centers are always ready to take care of your car or truck on the spot. For most of our services, you stay in your vehicle while our skilled technicians work on your vehicle. Only we have you back on the road in about 15 minutes or less. Save money today with our oil change coupons and specials. Find one of our more than 850 convenient locations near you and discover how our certified technicians can quickly and expertly keep you and your car or truck moving forward.
  • 11827 Santa Monica Blvd.

    Los Angeles, CA 90025

    Map & Directions
  • 310-479-4704

About Valvoline Instant Oil Change

Hours
Sun 8am-6pm, Mon-Sat 7:30am-7pm

Automotive

Automotive
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I have been here before and had no more than a satisfactory experience. The first time I was here, the customer service was decent from otherwise trying to upsell me for services I did not need (that was later confirmed by several mechanics). When I arrived today to obtain a routine oil change, a female associate directed me into the garage. At this point, another male associate (associate 2) tells me to back out rather rudely. As I get out of the car, associate 2 does not acknowledge my presence until he asks, "What's your mileage?" I responded that I did not know the exact mileage and that it was around 57k. He then demands that I "go get the mileage." I've never EVER been to an oil change facility where the associate does not look up the mileage him/herself. I comply with his request then asks me to sign the estimate agreement. When he hands me the pen and I take it, he says, "Don't grab the damn pen." I DID NOT grab the pen with utmost force. I then stated that I would not be getting my oil changed here and he proceeded to give me more attitude and told me to get out. Needless to say, I will never ever go to this EZ Lube location or be a patron of any other EZ Lube location for their unethical and unfriendly services.

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★☆☆☆☆

I have been here before and had no more than a satisfactory experience. The first time I was here, the customer service was decent from otherwise trying to upsell me for services I did not need (that was later confirmed by several mechanics). When I arrived today to obtain a routine oil change, a female associate directed me into the garage. At this point, another male associate (associate 2) tells me to back out rather rudely. As I get out of the car, associate 2 does not acknowledge my presence until he asks, "What's your mileage?" I responded that I did not know the exact mileage and that it was around 57k. He then demands that I "go get the mileage." I've never EVER been to an oil change facility where the associate does not look up the mileage him/herself. I comply with his request then asks me to sign the estimate agreement. When he hands me the pen and I take it, he says, "Don't grab the damn pen." I DID NOT grab the pen with utmost force. I then stated that I would not be getting my oil changed here and he proceeded to give me more attitude and told me to get out. Needless to say, I will never ever go to this EZ Lube location or be a patron of any other EZ Lube location for their unethical and unfriendly services.

Pros: None

Cons: RUDE, Pressure upsell

 

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