Mac Shac

★★★★☆
4.2 5
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I must say I was thoroughly disappointed with the Mac Shac and was compelled to write this review for the way they treated me.

I have a white macbook that I often run an audio cable from, connecting into my Bose stereo system. Recently one of the connector ends became bent (but still worked) until last night when the connector actually snapped inside my audio out (headphone jack). Essentially there was a broken nub of metal from the audio cable stuck inside the jack and I therefore could no longer plug in any audio outputs (headphone, speakers etc). To say I was worried was an understatement.

I drove down to Mac Shac and spoke to the main guy there. He had a brief look at the nub of metal stuck inside the jack and told me, "We see this problem 2/3 times a month, there's nothing you can do about it." To which I asked if they had technical tweezers or something similar that might work. No was the answer, the only option I apparently had was to replace the entire logic board at cost of $350 (my warranty had run out after three years).

$350! THREE HUNDRED AND FIFTY DOLLARS!

Because a headphone jack was plugged up with a nub of connector.
I obviously baulked at this. I did not want to replace a logic board for such a trivial issue. I asked if he had any advice or tips for a way round this so that I could enjoy audio. No, was the answer yet again. So most unhelpful, I was now thinking I would have to pay $350 so that I could once again enjoy sound from my Mac. I left and said I would need to think about this.

Luckily for me, I have a clever girlfriend. She took me to K-Mart, introduced me to Needle-Point Tweezers (I used Revlon) and I was able, within 2 minutes to pull the nub out myself. Fantastic, I didn't even buy the tweezers, I put them back in their box and put them back on the shelf. I then tried to go back to Mac Shac to gloat at this fool who had told me such nonsense but they were closed. (Complaining on the internet reaches more people anyway)

So I was happy, the missus was happy (I would have been miserabable about this for an few days) and I have a newfound respect for her cosmetics kit!

But I would never go to back to Mac Shac were the boss man clearly tried to sell me a logic board without attempting a simpler situation.
I will never use them again and would recommend to anyone who is tempted to be their customer, to use caution when they try to tell you there is no answer to your issue! There's always an alternative and the internet usually has it.
Even if I could not have removed the connector nub, I could have easily purchased a USB audio out unit or used a paperclip and some superglue (although this sounds scary).

All in all, there are plenty of other solutions to this issue and I expect better of a store carrying Apple products.

Thanks Mac Shac! Thanks for NOTHING!

1
★☆☆☆☆

I must say I was thoroughly disappointed with the Mac Shac and was compelled to write this review for the way they treated me.

I have a white macbook that I often run an audio cable from, connecting into my Bose stereo system. Recently one of the connector ends became bent (but still worked) until last night when the connector actually snapped inside my audio out (headphone jack). Essentially there was a broken nub of metal from the audio cable stuck inside the jack and I therefore could no longer plug in any audio outputs (headphone, speakers etc). To say I was worried was an understatement.

I drove down to Mac Shac and spoke to the main guy there. He had a brief look at the nub of metal stuck inside the jack and told me, "We see this problem 2/3 times a month, there's nothing you can do about it." To which I asked if they had technical tweezers or something similar that might work. No was the answer, the only option I apparently had was to replace the entire logic board at cost of $350 (my warranty had run out after three years).

$350! THREE HUNDRED AND FIFTY DOLLARS!

Because a headphone jack was plugged up with a nub of connector.
I obviously baulked at this. I did not want to replace a logic board for such a trivial issue. I asked if he had any advice or tips for a way round this so that I could enjoy audio. No, was the answer yet again. So most unhelpful, I was now thinking I would have to pay $350 so that I could once again enjoy sound from my Mac. I left and said I would need to think about this.

Luckily for me, I have a clever girlfriend. She took me to K-Mart, introduced me to Needle-Point Tweezers (I used Revlon) and I was able, within 2 minutes to pull the nub out myself. Fantastic, I didn't even buy the tweezers, I put them back in their box and put them back on the shelf. I then tried to go back to Mac Shac to gloat at this fool who had told me such nonsense but they were closed. (Complaining on the internet reaches more people anyway)

So I was happy, the missus was happy (I would have been miserabable about this for an few days) and I have a newfound respect for her cosmetics kit!

But I would never go to back to Mac Shac were the boss man clearly tried to sell me a logic board without attempting a simpler situation.
I will never use them again and would recommend to anyone who is tempted to be their customer, to use caution when they try to tell you there is no answer to your issue! There's always an alternative and the internet usually has it.
Even if I could not have removed the connector nub, I could have easily purchased a USB audio out unit or used a paperclip and some superglue (although this sounds scary).

All in all, there are plenty of other solutions to this issue and I expect better of a store carrying Apple products.

Thanks Mac Shac! Thanks for NOTHING!

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So I have a 4-year old Mac that I took in to Mac Mechanic once it started to finally but inevitably break down. The told me almost instantly that it would be a $500 fix, and, that I'd be better off just getting a new computer.

Well I felt pretty bad, but I had always thought about the same. I thought I'd gotten pretty good service. Anyway, I got a pre-owned mac for a decent price, and just on a whim I took my old laptop into the Mac Shac. $140 later, my old mac was fixed!!! That's including the labor cost, which was minimal (it may seem expensive, but that's what it costs, and they didn't charge more than one hour for the whole fix).

What can I say, I'm very grateful, and as soon as they're restocked (they just expanded the store), I'm going through them for a few more things.

5
★★★★★

So I have a 4-year old Mac that I took in to Mac Mechanic once it started to finally but inevitably break down. The told me almost instantly that it would be a $500 fix, and, that I'd be better off just getting a new computer.

Well I felt pretty bad, but I had always thought about the same. I thought I'd gotten pretty good service. Anyway, I got a pre-owned mac for a decent price, and just on a whim I took my old laptop into the Mac Shac. $140 later, my old mac was fixed!!! That's including the labor cost, which was minimal (it may seem expensive, but that's what it costs, and they didn't charge more than one hour for the whole fix).

What can I say, I'm very grateful, and as soon as they're restocked (they just expanded the store), I'm going through them for a few more things.

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I love the Mac Shac. I'm a veteran Mac user and computer savvy enough that I rarely need outside technical support, but when I do - I use the Mac Shac. I've gone to the Mac Mechanic in downtown SB, and they're OK, with a swank store and all, but the service isn't as considerate and personal. For example, cleaning my keyboard last week, I broke a one of the white "scissor" pieces that hold the key cap on. I looked around on the web and found that I could buy a replacement "scissor" piece for ~$8 on ebay, but I'd have to wait for it to ship to me... and there'd be that uncertainty and pain in the neck if it didn't work. So I called the local stores. Mac Shac was supposed to be closed, so I called Mac Mechanic first. The folks there told me I'd have to buy a whole new keyboard for over $100! I called the Mac Shac, just to hear when they'd be open, and a real person answered, telling me that the technician would be in bright and early the next morning and might have a keyboard lying around he could just give me the piece off of... so I went by there the next day, and he was sooo nice! He gave me a whole keyboard (non-working - out of the trash) to play with and refused to charge me anything!

I'm telling you. The Mac Shac really just wants you to have a good experience with your mac. They're not out to gouge you. They'll charge what they need to stay in business and it's a fair price. If you're like me, and love macs, you'll respect this outfit and give it your business. It's always good to have a few professionals around when you need them.

I'm saving up, and when I splurge on an iPhone, I'm going through them.

5
★★★★★

I love the Mac Shac. I'm a veteran Mac user and computer savvy enough that I rarely need outside technical support, but when I do - I use the Mac Shac. I've gone to the Mac Mechanic in downtown SB, and they're OK, with a swank store and all, but the service isn't as considerate and personal. For example, cleaning my keyboard last week, I broke a one of the white "scissor" pieces that hold the key cap on. I looked around on the web and found that I could buy a replacement "scissor" piece for ~$8 on ebay, but I'd have to wait for it to ship to me... and there'd be that uncertainty and pain in the neck if it didn't work. So I called the local stores. Mac Shac was supposed to be closed, so I called Mac Mechanic first. The folks there told me I'd have to buy a whole new keyboard for over $100! I called the Mac Shac, just to hear when they'd be open, and a real person answered, telling me that the technician would be in bright and early the next morning and might have a keyboard lying around he could just give me the piece off of... so I went by there the next day, and he was sooo nice! He gave me a whole keyboard (non-working - out of the trash) to play with and refused to charge me anything!

I'm telling you. The Mac Shac really just wants you to have a good experience with your mac. They're not out to gouge you. They'll charge what they need to stay in business and it's a fair price. If you're like me, and love macs, you'll respect this outfit and give it your business. It's always good to have a few professionals around when you need them.

I'm saving up, and when I splurge on an iPhone, I'm going through them.

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This place is awesome. Not only do they have a wide selection of apple products they repair them also. Plus Mac computers are sooooo much beter than PCs. Although i was surprised when my mac crashed it took the to them and it was fixed in no time. ITs a very nice place. IF you like mac youll like the MAc Shac

5
★★★★★

This place is awesome. Not only do they have a wide selection of apple products they repair them also. Plus Mac computers are sooooo much beter than PCs. Although i was surprised when my mac crashed it took the to them and it was fixed in no time. ITs a very nice place. IF you like mac youll like the MAc Shac

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I bought my mac laptop in here. I heard from my colleague that this store sells mac laptop and desktop. They have a good deal on it. They install the softwares and everything to my computer. I think they also do the service, repairs, and upgrades ur mac computer. Staff is so talented in their fields.

5
★★★★★

I bought my mac laptop in here. I heard from my colleague that this store sells mac laptop and desktop. They have a good deal on it. They install the softwares and everything to my computer. I think they also do the service, repairs, and upgrades ur mac computer. Staff is so talented in their fields.

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