Veterinary Surgical Assoc

★★☆☆☆
  • 251 N Amphlett Blvd

    San Mateo, CA 94401

    Map & Directions
  • 650-417-7243

About Veterinary Surgical Assoc

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Hours
Mon. - Sun. 24 Hours

Unclassified

Unclassified
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2.0 1
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My kitty was hit by a car and referred here the next day for a CAT scan and jaw surgery. He couldn't close his mouth and we knew his jaw must be broken and/or dislocated, but the original vet couldn't see exactly what the problem was from the x-rays. By the time I got here I'd already spent close to $900 at the emergency clinic and original vet.

The office is very pretty and pleasant, with nice quotes on the wall and friendly staff. They were all very compassionate towards my cat, and I'm sure he felt cared for. Me, not so much.

The vet talked to me for a little while and explained about the CAT scan and surgery. When I asked for a quote, she left to write one up and never came back. Instead an office person presented me with an estimate of $1200 for the CAT scan, $4500 with surgery. I was quite stunned. The only person I had to ask for clarification was the office woman, not the vet, and no other options were given. I questioned a few things on the estimate, but she couldn't really tell me anything, just waited for me to agree or ... what else? Take my cat away in pain with a jaw that didn't close?

I realize now I could have said that was too much and asked for other options right there. But it's very difficult to stay clearheaded when you've been taking your injured pet from clinic to clinic all day while your bill climbs through the roof. They really should know that, and be upfront about all the options.

I felt like I had no choice, so I signed the papers for the CAT scan and handed over my credit card for the 50% deposit. I was freaking out at this point. I'd spent $900, with a $4500 bill still to come, and *still* no one know what was wrong with my cat.

A few hours later I calmed down and decided to call the vet who had given my cats their vaccinations a year earlier. He's an old-school vet and I was pretty sure he was around before CAT scans and would know what to do.

When I called the clinic to tell them to cancel the CAT scan, only then did they tell me that there were lower-tech options, like looking and feeling inside my cat's mouth.

In the end, I pulled my cat out of there early the next morning (with an almost $400 bill for the overnight stay) and took him to the other vet (Peninsula Ave Vet Clinic). This vet took new x-rays and within 30 mins had figured out what the problem was and given me several options for repairing my cat's jaw. My kitty had surgery that day and is doing very well now.

The people at this clinic do care a lot about the animals, and they were very compassionate and kind to my cat. I'm sure the quality of care is excellent too. But they went straight for the insanely expensive diagnostics, rather than using the simpler ones effectively. They didn't seem to care at all how much the treatment cost. If I had listened to them I would have spent $4500 on CAT scans and surgery that weren't really necessary.

2
★★☆☆☆

My kitty was hit by a car and referred here the next day for a CAT scan and jaw surgery. He couldn't close his mouth and we knew his jaw must be broken and/or dislocated, but the original vet couldn't see exactly what the problem was from the x-rays. By the time I got here I'd already spent close to $900 at the emergency clinic and original vet.

The office is very pretty and pleasant, with nice quotes on the wall and friendly staff. They were all very compassionate towards my cat, and I'm sure he felt cared for. Me, not so much.

The vet talked to me for a little while and explained about the CAT scan and surgery. When I asked for a quote, she left to write one up and never came back. Instead an office person presented me with an estimate of $1200 for the CAT scan, $4500 with surgery. I was quite stunned. The only person I had to ask for clarification was the office woman, not the vet, and no other options were given. I questioned a few things on the estimate, but she couldn't really tell me anything, just waited for me to agree or ... what else? Take my cat away in pain with a jaw that didn't close?

I realize now I could have said that was too much and asked for other options right there. But it's very difficult to stay clearheaded when you've been taking your injured pet from clinic to clinic all day while your bill climbs through the roof. They really should know that, and be upfront about all the options.

I felt like I had no choice, so I signed the papers for the CAT scan and handed over my credit card for the 50% deposit. I was freaking out at this point. I'd spent $900, with a $4500 bill still to come, and *still* no one know what was wrong with my cat.

A few hours later I calmed down and decided to call the vet who had given my cats their vaccinations a year earlier. He's an old-school vet and I was pretty sure he was around before CAT scans and would know what to do.

When I called the clinic to tell them to cancel the CAT scan, only then did they tell me that there were lower-tech options, like looking and feeling inside my cat's mouth.

In the end, I pulled my cat out of there early the next morning (with an almost $400 bill for the overnight stay) and took him to the other vet (Peninsula Ave Vet Clinic). This vet took new x-rays and within 30 mins had figured out what the problem was and given me several options for repairing my cat's jaw. My kitty had surgery that day and is doing very well now.

The people at this clinic do care a lot about the animals, and they were very compassionate and kind to my cat. I'm sure the quality of care is excellent too. But they went straight for the insanely expensive diagnostics, rather than using the simpler ones effectively. They didn't seem to care at all how much the treatment cost. If I had listened to them I would have spent $4500 on CAT scans and surgery that weren't really necessary.

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