Perma Guard Security Systems

★★★★☆
  • 20942 Osborne St # K

    Canoga Park, CA 91304

    Map & Directions
  • 818-715-9044

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3.5 4
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Wow! My neighbor was a client of this company for over 20 years and he was just sent to small claims by this company for being late one month. My neighbor was in the hospital and explained the situation but the owner of the alarm company

3
★★★★★

Wow! My neighbor was a client of this company for over 20 years and he was just sent to small claims by this company for being late one month. My neighbor was in the hospital and explained the situation but the owner of the alarm company

.

I have had service with this company for 3 year and I have to say yes they are in some cases a few dollars cheaper then the next guy but not always the case as for one of my business they did not have the best rate. Never the less I moved

3
★★★★★

I have had service with this company for 3 year and I have to say yes they are in some cases a few dollars cheaper then the next guy but not always the case as for one of my business they did not have the best rate. Never the less I moved

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1- if your alarm goes OFF sometimes it takes them up to 10 min to call you. I guess by that time if really was some burglary it is too late by that time.
2- after having account with them for 7 years, when I wanted to cancel one of the locations, owner of the company I guess TOM, or Randy need to talk to me, he is rude and very unprofessional. all he see is the money, no customer service after being their customer for 7 years on multi locations.
3- I am using another company it is much better, I can see the in and out logs online, control it from my cell when if forget to turn on the alarm, i do not know who they are still in business.
4- ooooooo i forgot to say about their patrol, it takes about 40 min to come to your place to see what is going on. I don't know why do they even bother to come.

0
★☆☆☆☆

1- if your alarm goes OFF sometimes it takes them up to 10 min to call you. I guess by that time if really was some burglary it is too late by that time.
2- after having account with them for 7 years, when I wanted to cancel one of the locations, owner of the company I guess TOM, or Randy need to talk to me, he is rude and very unprofessional. all he see is the money, no customer service after being their customer for 7 years on multi locations.
3- I am using another company it is much better, I can see the in and out logs online, control it from my cell when if forget to turn on the alarm, i do not know who they are still in business.
4- ooooooo i forgot to say about their patrol, it takes about 40 min to come to your place to see what is going on. I don't know why do they even bother to come.

.

I am very disappointed with this business. The monitoring was just ok. I had some issues trying to contact them after hours and it seemed disorganized. I just called to cancel my alarm because I was moving. They told me I had one year left on a three year contract, in which I never signed. The alarm equipment was mine and I even had to pay for a separate installer to install my system. They only have been doing my monthly monitoring so I didn't understand why they kept insisting they waived the initial installation fee when there was no installation. They were rude and don't value their customers. The owner aren't forgoing this contract (again, which I never signed) because times are tough and companies are going out of business. Hopefully this company will too because if this is how the owner treats his customers. This is a business I don't want to be working with. For your own sake and safety, get Another alarm company.

0
★☆☆☆☆

I am very disappointed with this business. The monitoring was just ok. I had some issues trying to contact them after hours and it seemed disorganized. I just called to cancel my alarm because I was moving. They told me I had one year left on a three year contract, in which I never signed. The alarm equipment was mine and I even had to pay for a separate installer to install my system. They only have been doing my monthly monitoring so I didn't understand why they kept insisting they waived the initial installation fee when there was no installation. They were rude and don't value their customers. The owner aren't forgoing this contract (again, which I never signed) because times are tough and companies are going out of business. Hopefully this company will too because if this is how the owner treats his customers. This is a business I don't want to be working with. For your own sake and safety, get Another alarm company.

Pros: none

Cons: customer service, availability

 

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