Fast Lane Auto Lube

★★☆☆☆

About Fast Lane Auto Lube

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Automotive
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I went to Fast Lane Oil Change for an oil change. I told them I only wanted an oil change, and not their usual push for them doing more work. I told them not to open anything or check any other fluid levels - just an oil change. He wrote it on the paper, Oil and Filter only!. $55 for an oil change seemed a little steep to me, but I was already there, so I agreed.
When I got the car back, he said that he had checked everything, and listed things that needed attention. I checked the engine, and found that he had not secured the clip over the automatic transmission stick.
I was very unhappy with the service, and complained, and he said that he had done it for my own good...
Very unhappy with this business......

1
★☆☆☆☆

I went to Fast Lane Oil Change for an oil change. I told them I only wanted an oil change, and not their usual push for them doing more work. I told them not to open anything or check any other fluid levels - just an oil change. He wrote it on the paper, Oil and Filter only!. $55 for an oil change seemed a little steep to me, but I was already there, so I agreed.
When I got the car back, he said that he had checked everything, and listed things that needed attention. I checked the engine, and found that he had not secured the clip over the automatic transmission stick.
I was very unhappy with the service, and complained, and he said that he had done it for my own good...
Very unhappy with this business......

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My mother took her 2003 Chevy to have oil change
and when she came home and I checked the oil level 3 days later I saw that the oil was extremely black and dirty that indicates that as she sat in waiting room Fast Lube fraudulently did Not change oil but still charged her credit card !!!!!!!

STAY AWAY FROM FAST LANE AUTO LUBE !!

1
★☆☆☆☆

My mother took her 2003 Chevy to have oil change
and when she came home and I checked the oil level 3 days later I saw that the oil was extremely black and dirty that indicates that as she sat in waiting room Fast Lube fraudulently did Not change oil but still charged her credit card !!!!!!!

STAY AWAY FROM FAST LANE AUTO LUBE !!

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I went to fastlane thinking i would get an oil change. they CLAIM to check all fluids and vacuum. If i would of known they charge over $50 for a simple oil change i would have left right then and there. I was reassured it was a full inspection/ top off, vacuum, windows washed, tires checked etc, supposedly "the works" They are full of sh!&&!!! no vacuum no windows no tires. how do i know the oil was even changed? then they had the nerve to tell me my car's fluids looked really bad, and needed to be changed to the tune of around $500!!! You heard me, I SAID $500, IN ADDITIONAL REPAIRS!!!! WTH?? Let me tell you, what they did for the oil change clearly is no worth $50 and $450 more for work that is not needed is robbery!! My car just had its 60k service the oil change before this. I explained this, and was told "they must of done a crappy job" FASTLANE You are overpriced and a bunch of crooks. Not a good combo considering most businesses are trying to do everything they can to attract and keep customers. Instead they scam and drive people away.

1
★☆☆☆☆

I went to fastlane thinking i would get an oil change. they CLAIM to check all fluids and vacuum. If i would of known they charge over $50 for a simple oil change i would have left right then and there. I was reassured it was a full inspection/ top off, vacuum, windows washed, tires checked etc, supposedly "the works" They are full of sh!&&!!! no vacuum no windows no tires. how do i know the oil was even changed? then they had the nerve to tell me my car's fluids looked really bad, and needed to be changed to the tune of around $500!!! You heard me, I SAID $500, IN ADDITIONAL REPAIRS!!!! WTH?? Let me tell you, what they did for the oil change clearly is no worth $50 and $450 more for work that is not needed is robbery!! My car just had its 60k service the oil change before this. I explained this, and was told "they must of done a crappy job" FASTLANE You are overpriced and a bunch of crooks. Not a good combo considering most businesses are trying to do everything they can to attract and keep customers. Instead they scam and drive people away.

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.

Took my car for a oil change and they didn't tighten a screw on my oil filter and I didn't realize it until a few days later when my son came to my house and saw the garage floor and called me and said to stop driving! Thank god because I was about one half of a block away from blowing my engine! I would never go there.......your taking your car life in incompetent hands.

1
★☆☆☆☆

Took my car for a oil change and they didn't tighten a screw on my oil filter and I didn't realize it until a few days later when my son came to my house and saw the garage floor and called me and said to stop driving! Thank god because I was about one half of a block away from blowing my engine! I would never go there.......your taking your car life in incompetent hands.

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I got my oil changed there last Friday, and what a bunch of crooks. They insisted that my transmission fluid needed to be changed. I told them it had been changed within the month, and they said "oh well they must not have done it right or there is a problem with your transmission." I am used to these places trying to "up-sell" the consumer, but since they insisted, I took my car to the place that had changed my trans fluid. They showed me the fluid and showed me how to check it in the future so no one else could fool me.

Whatever you do- DO NOT let them do anything to your car besides the oil, they will try to get you to pay for services your car doesn't need!

1
★☆☆☆☆

I got my oil changed there last Friday, and what a bunch of crooks. They insisted that my transmission fluid needed to be changed. I told them it had been changed within the month, and they said "oh well they must not have done it right or there is a problem with your transmission." I am used to these places trying to "up-sell" the consumer, but since they insisted, I took my car to the place that had changed my trans fluid. They showed me the fluid and showed me how to check it in the future so no one else could fool me.

Whatever you do- DO NOT let them do anything to your car besides the oil, they will try to get you to pay for services your car doesn't need!

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I found the man who greeted me to be surly. He clearly did not "welcome" me.

As my car was being serviced, I reviewed that which was supposed to have been included in the $45 price, such as topping off brake and transmission fluids, lubrication of door hinges, windshield washing, interior vacuuming and a "free litter bag."

After the service, the technician who prepared the invoice was sullen and never thanked me for my business. When I got into my car, it was evident that the interior had not been vacuumed, the windshield had not been washed, and, there was no litter bag. I assume from these variations from the service agreement that it is likely that any service beyond the oil/filter change were not done.

I would not take my car to Fast Lane again.

C.G. Johnson

1
★☆☆☆☆

I found the man who greeted me to be surly. He clearly did not "welcome" me.

As my car was being serviced, I reviewed that which was supposed to have been included in the $45 price, such as topping off brake and transmission fluids, lubrication of door hinges, windshield washing, interior vacuuming and a "free litter bag."

After the service, the technician who prepared the invoice was sullen and never thanked me for my business. When I got into my car, it was evident that the interior had not been vacuumed, the windshield had not been washed, and, there was no litter bag. I assume from these variations from the service agreement that it is likely that any service beyond the oil/filter change were not done.

I would not take my car to Fast Lane again.

C.G. Johnson

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I recently went to Fast Lane and the service was Great! I didn't have an appointment and there service was still fast. I will definitely continue to take my cars there.

5
★★★★★

I recently went to Fast Lane and the service was Great! I didn't have an appointment and there service was still fast. I will definitely continue to take my cars there.

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I find the service people for fast lane very friendly so it is with great regret that I have to report that the service that is promised in their standard 45-dollar oil change was not performed.

Anyone can change their oil and filter but it is the little aspects like tire inflation, lubrication, vacuum and window services that make full service oil change worth the extra cost. In my case, none of these services were performed although their invoice clearly stated they were. No interior vacuum or window cleaning was done, and since they claimed to have done these things and did not, how am I to know if they have actually performed their other more important services?
In addition it appears I was charged a dollar for differential oil, which was "low" and added. How am I to check such a thing and why should I trust that it was either low or added considering that of the 17 check listed items on the invoice at least four obvious items were not completed?

In the case of services not rendered it falls to the customer to then get out of the car, confront the service people, insist on the services then wait while they begrudgingly do what they said they would do. At that point the battle is already lost. Sadly, while customer service is excellent at Fast lane, actual service is neglected. Fast lane gets a two out of five.

2
★★☆☆☆

I find the service people for fast lane very friendly so it is with great regret that I have to report that the service that is promised in their standard 45-dollar oil change was not performed.

Anyone can change their oil and filter but it is the little aspects like tire inflation, lubrication, vacuum and window services that make full service oil change worth the extra cost. In my case, none of these services were performed although their invoice clearly stated they were. No interior vacuum or window cleaning was done, and since they claimed to have done these things and did not, how am I to know if they have actually performed their other more important services?
In addition it appears I was charged a dollar for differential oil, which was "low" and added. How am I to check such a thing and why should I trust that it was either low or added considering that of the 17 check listed items on the invoice at least four obvious items were not completed?

In the case of services not rendered it falls to the customer to then get out of the car, confront the service people, insist on the services then wait while they begrudgingly do what they said they would do. At that point the battle is already lost. Sadly, while customer service is excellent at Fast lane, actual service is neglected. Fast lane gets a two out of five.

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.

I was recently stranded when my battery went dead. I walked to nearby Fast Lane and the guys there immediately helped me test my battery (to make sure that is what the problem was) and then hook me up with a new battery incredibly fast! They were so efficient. I'm taking my car here again when I need fast and efficient work done. I was probably out of there within 20 minutes! Great location on State Street near the 154.

PROS: These guys are experts!
CONS: none!

4
★★★★☆

I was recently stranded when my battery went dead. I walked to nearby Fast Lane and the guys there immediately helped me test my battery (to make sure that is what the problem was) and then hook me up with a new battery incredibly fast! They were so efficient. I'm taking my car here again when I need fast and efficient work done. I was probably out of there within 20 minutes! Great location on State Street near the 154.

PROS: These guys are experts!
CONS: none!

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1 out of 1 people found this review helpful.

 

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