At&T Store

★★☆☆☆

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Communications & Utilities

Communications & Utilities
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Nexcomm Wireless

866 4th St San Rafael, CA

1.5 2
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Wow. I've phoned 415-898-8255 their # on Yelp, phone book, et. in intervals for 40min now..no answer and no greeting. In the meantime, while trying to confirm on Parrot site the # & business hours; first clicked link "Store Locator" on home page- directed to a new page reading "Store Locator...Coming Soon! Until then, select a reigon!", areas to click below......which is the same as the Locations link on home page... Hmmm, why not wait until page is developed then link? ..Returned to home page- then used the the Locations link... under Novato reads "Opening Soon."
They have reviews recently & pretty sure they are still there.
In addition to Parrots' bad web navigation, it would be nice to have a recording.
Anyway, saved us further hassle- we'll go elsewhere.

1
★☆☆☆☆

Wow. I've phoned 415-898-8255 their # on Yelp, phone book, et. in intervals for 40min now..no answer and no greeting. In the meantime, while trying to confirm on Parrot site the # & business hours; first clicked link "Store Locator" on home page- directed to a new page reading "Store Locator...Coming Soon! Until then, select a reigon!", areas to click below......which is the same as the Locations link on home page... Hmmm, why not wait until page is developed then link? ..Returned to home page- then used the the Locations link... under Novato reads "Opening Soon."
They have reviews recently & pretty sure they are still there.
In addition to Parrots' bad web navigation, it would be nice to have a recording.
Anyway, saved us further hassle- we'll go elsewhere.

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I was not impressed with this store. Infact, i wouldn't recommend or go back here. The customer service here is crap. I've bought two phones here in the past and both times were an ordeal. The salesperson both times was pushy, gave completely inacurrate information regarding the service plans and the phone. One of the phones I bought I've had nothing but trouble with and of course they don't want to anything to do with a customer once it's been bought. I'd find a different store where they'll be more helpful and can offer better service long term.

2
★★☆☆☆

I was not impressed with this store. Infact, i wouldn't recommend or go back here. The customer service here is crap. I've bought two phones here in the past and both times were an ordeal. The salesperson both times was pushy, gave completely inacurrate information regarding the service plans and the phone. One of the phones I bought I've had nothing but trouble with and of course they don't want to anything to do with a customer once it's been bought. I'd find a different store where they'll be more helpful and can offer better service long term.

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