Capital Car Wash

The car wash was average. The service was average. They ended up breaking the lever to my backseat of my '98 ML320. The backseat was jammed in the upright position and was not usable whatsoever. I didn't think much of it as the manager told me to get an estimate for the damage. Now it is going through a long drawn-out process to which I have to sit idly by while my car is stuck in the shop and I have no way to get around. The estimate was faxed over the corporate office and it has been 3 days since I first sent the estimate over and now they're telling me to wait an additional 3 days for an answer as to whether or not they will cover the costs of the repairs. This is RIDICULOUS! Do I really want to take this to small claims court? By the way, the damage to my seat was so severe, the total came out to $1325, after all it is a Mercedes dealership. $450 for parts and about $875-$900 for labor alone. They have to remove the seat from my vehicle, disassemble the seat, then install the new parts into the seat and put the seat back into my car which they say will take anywhere from 4-5 hours. Steve, from Saber Inc., their corporate office has been a complete waste of space. He is supposed to be "the man" to talk to when it comes to claims like these. Instead, he has ignored my phone calls, refused to call the owner himself, and insists that I wait the entire weekend without a vehicle for an answer I might never get. Department of Consumer Affairs will hear about this. The BBB will hear about this. Quite possibly, a claim might open up soon in court.

PROS: You're kidding me right?
CONS: The managers have been helpful. THAT'S IT!!!

I have try their car wash once and they really did a great job. They clean my car outside and inside thoroughly. You can just sit there reading newspaper. They are really friendly and hard working. I was pretty satisfied with their service. The price is also reasonable. I will definitely try it again if I come here.

Go through the car wash, then get special treatment by the hard working staff. They dry, vacuum, clean your windows, and clean the inside of your car while you wait. They have a lounge/patio area where you can sit, read the paper, and have coffee. They have a little convenience store for other snacks. For an additional fee you can get a full body detail and wax. You also get 15 cents off per gallon of gas purchase if you get a car wash. With the cost of gas these days, that's a deal!!!