Bad customer service + bad quality food = NO RETURN
1
By
Veronica H.
Saigon Sandwich & Bakery
I was accompanied by a local to this sandwich shop for the first time last week. The store was small and cluster with a few tables set along the window. There would be virtually no room to move around when these tables are occupied by customers. The atmosphere was chaotic and unpleasant created by poor management and poor-mannered customers.
The shop is operated by someone who has little understanding of American culture. English was barely spoken here. The staff were more comfortable with Chinese and Vietnamese as they seem to be recently arrived from Chinatown of former Saigon. Their deficiency in customer service and English skills tend to result in misordering and rude behaviors.
The mediocre quality of the sandwiches and dessert items offered at this store are not worth the hassle and bad treatments you may experience.
I have had much better Vietnamese sandwiches at other places. In fact, just down the street (West) from this shop is Lee's Sandwiches, serving pretty the same menus. In my opinion, Lee's Sandwiches are not a whole lot better in terms of customer service. But at least the quality of the sandwich is a tag better - but not much. It's also a bit more organized at Lee's.
What rather disappointing about many Asian-run stores, in general, is the lousy attitude towards customer service. I am not sure if it's a cultural thing or it's just because of low-quality people in the employment pool. I've had better services at McDonald's.
PROS: none
CONS: A bad way to spend your money on foods.
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