Carlton Plaza

★★★★☆
  • 1000 E 14th St

    San Leandro, CA 94577

    Map & Directions
  • 510-636-0660

Health & Medical

Health & Medical
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Thank you for the passionate and loving care that you gave to my grandmother during her stay at Carlton Plaza. For each and everyone of you- What a marvelous and hardworking staff you are! Every time I visited this facility, I found everything perfect. You guys are doing a great job and making the transition easy on residents. Relocating from a home to a assisted living facility is a life-changing transition, and with your love and support it became a breeze for my grandmom..The thoughtfulness of the entire staff will always be cherished in our hearts. Thanks a lot!

5
★★★★★

Thank you for the passionate and loving care that you gave to my grandmother during her stay at Carlton Plaza. For each and everyone of you- What a marvelous and hardworking staff you are! Every time I visited this facility, I found everything perfect. You guys are doing a great job and making the transition easy on residents. Relocating from a home to a assisted living facility is a life-changing transition, and with your love and support it became a breeze for my grandmom..The thoughtfulness of the entire staff will always be cherished in our hearts. Thanks a lot!

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Carlton Plaza San Leandro is both a well-kept and beautiful setting and a frustrating and unsafe environment for loved ones. We have had many good and seriously concerning experiences there over the years. Though they "allow" many residents to live there with slight memory problems (or serious ones in the separate downstairs memory care unit) and quite challenging physical disabilities, should your loved one require care in any evening hours or on weekends, there are times when there are only two non-licensed, non-professional "aides" for the entire community of over 150 people! Feels extremely unsafe.
The dining room has rather good food and very well-intentioned staff, however, my relatives normally wait for more than 1/2 hour to be waited on and served. This is unconscionable for elderly, confused, hungry people.
Lastly, billing is confused, inconsistent and opportunistic. We know of 3 families who have left for the manipulative "surprise" billings they've received. Costs always rise, and changes to costs are sometimes 200% and unexplained.

3
★★★☆☆

Carlton Plaza San Leandro is both a well-kept and beautiful setting and a frustrating and unsafe environment for loved ones. We have had many good and seriously concerning experiences there over the years. Though they "allow" many residents to live there with slight memory problems (or serious ones in the separate downstairs memory care unit) and quite challenging physical disabilities, should your loved one require care in any evening hours or on weekends, there are times when there are only two non-licensed, non-professional "aides" for the entire community of over 150 people! Feels extremely unsafe.
The dining room has rather good food and very well-intentioned staff, however, my relatives normally wait for more than 1/2 hour to be waited on and served. This is unconscionable for elderly, confused, hungry people.
Lastly, billing is confused, inconsistent and opportunistic. We know of 3 families who have left for the manipulative "surprise" billings they've received. Costs always rise, and changes to costs are sometimes 200% and unexplained.

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Despite what you might expect from a nursing home, it is not as dependable or safe as it should be for dependent seniors. It is reasonable to suggest that there is adequate care and number of staff during the day and business hours, but at night it is also important to have medical staff on stand by or at least a few extra staff for assistance. There was an unfortunate incident in the news earlier this year that a man had unnecessarily died because no one had been checking on him for a few days when he ran out of medicine and suffered an attack.

PROS: good care most of the time
CONS: accidents still occur

3
★★★☆☆

Despite what you might expect from a nursing home, it is not as dependable or safe as it should be for dependent seniors. It is reasonable to suggest that there is adequate care and number of staff during the day and business hours, but at night it is also important to have medical staff on stand by or at least a few extra staff for assistance. There was an unfortunate incident in the news earlier this year that a man had unnecessarily died because no one had been checking on him for a few days when he ran out of medicine and suffered an attack.

PROS: good care most of the time
CONS: accidents still occur

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