Play It To the Bone

★★★★☆
  • 11450 Ventura Blvd

    Studio City, CA 91604

    Map & Directions
  • 818-754-0900

About Play It To the Bone

Hours
Sun 9am-6pm

Pets & Animals

Pets & Animals
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I've been to Sams three times having my dogs groomed. After 3 great experiences, I know that this place is the real deal and without a doubt the best grooming studio I've ever been to. Not only do my dogs come back looking and feeling great but the staff is unbelievably friendly and knowledgeable; they obviously love what they do. I haven't yet used their boarding or daycare services, but it's apparent that many people do. Also, it's a fairly large studio so there's plenty of room to manoever around the other clients and their dogs.
If you love your dog, this place can't be beat!

2
★★★★★

I've been to Sams three times having my dogs groomed. After 3 great experiences, I know that this place is the real deal and without a doubt the best grooming studio I've ever been to. Not only do my dogs come back looking and feeling great but the staff is unbelievably friendly and knowledgeable; they obviously love what they do. I haven't yet used their boarding or daycare services, but it's apparent that many people do. Also, it's a fairly large studio so there's plenty of room to manoever around the other clients and their dogs.
If you love your dog, this place can't be beat!

Pros: Outstanding Services, Great Staff, Convienient Location

Cons: Limited parking in the back lot

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I've taken my dog to Sam's since he was a pup and have always had an amazing experience whether it be in daycare, grooming, or overnight boarding.

On many occasions, Sam and the staff have gone out of their way to give me a hand when I've needed it most. Just recently, I was unexpectedly hospitalized--not knowing how long I would be out of commission, I dropped my dog off and the staff put my mind at ease when they took him in and told me to simply come back for him when I was well again. When I returned, not only was my dog happy and looking great, the entire staff showed great concern for my well being.

There are probably a thousand places to get your dog groomed and boarded in this town, but there isn't one that can or will ever match the genuine caring service you and your pet will get at Sam's. I recommend Sam's to my friends all the time and will continue to do so as long as their doors are open. Great job guys!

2
★★★★★

I've taken my dog to Sam's since he was a pup and have always had an amazing experience whether it be in daycare, grooming, or overnight boarding.

On many occasions, Sam and the staff have gone out of their way to give me a hand when I've needed it most. Just recently, I was unexpectedly hospitalized--not knowing how long I would be out of commission, I dropped my dog off and the staff put my mind at ease when they took him in and told me to simply come back for him when I was well again. When I returned, not only was my dog happy and looking great, the entire staff showed great concern for my well being.

There are probably a thousand places to get your dog groomed and boarded in this town, but there isn't one that can or will ever match the genuine caring service you and your pet will get at Sam's. I recommend Sam's to my friends all the time and will continue to do so as long as their doors are open. Great job guys!

Pros: Great hours, AMAZING staff

Cons: Parking is a bit of a bummer

.

I have been taking my dogs to Sam's daycare and grooming for at least 3 years. After having some really, really bad experiences at other local daycares, I decided to give Sam's a chance and I couldn't be happier. My dogs are both so so excited for "daycare days" and are pleasantly tired when I pick them up at the end of the day. No cages or crates at Sam's - just lots of room to play and lots of beds fro relaxing. The staff is friendly and attentive and always takes the time needed to take care of my guys.

The groomers are great, especially with my old dog who is deaf & blind and a bit on the cranky side. Scooter always comes back from a grooming looking amazing!

2
★★★★★

I have been taking my dogs to Sam's daycare and grooming for at least 3 years. After having some really, really bad experiences at other local daycares, I decided to give Sam's a chance and I couldn't be happier. My dogs are both so so excited for "daycare days" and are pleasantly tired when I pick them up at the end of the day. No cages or crates at Sam's - just lots of room to play and lots of beds fro relaxing. The staff is friendly and attentive and always takes the time needed to take care of my guys.

The groomers are great, especially with my old dog who is deaf & blind and a bit on the cranky side. Scooter always comes back from a grooming looking amazing!

Pros: Great staff, lots of room to play, plenty of beds to relax and sleep on

.

I have been taking my dogs to Sam's daycare and grooming for at least 3 years. After having some really, really bad experiences at other local daycares, I decided to give Sam's a chance and I couldn't be happier. My dogs are both so so excited for "daycare days" and are pleasantly tired when I pick them up at the end of the day. No crates or cages at Sam's - just lots of room to play and lots of beds for relaxing. The staff is friendly and attentive and always takes the time needed to take care of my guys.

The groomers are great, especially with my old dog who is deaf & blind and a bit on the cranky side. Scooter always comes back from a grooming looking amazing.

5
★★★★★

I have been taking my dogs to Sam's daycare and grooming for at least 3 years. After having some really, really bad experiences at other local daycares, I decided to give Sam's a chance and I couldn't be happier. My dogs are both so so excited for "daycare days" and are pleasantly tired when I pick them up at the end of the day. No crates or cages at Sam's - just lots of room to play and lots of beds for relaxing. The staff is friendly and attentive and always takes the time needed to take care of my guys.

The groomers are great, especially with my old dog who is deaf & blind and a bit on the cranky side. Scooter always comes back from a grooming looking amazing.

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Hi I am a recent transport to the valley from Covina and as I was searching for a grooming shop many people recommended Sam's Grooming. I then went o this site and was a bit dismayed by the recent reviews and unkind words said about this company. I knew I had to find out for myself, and boy was I [pleasantly surprised! Not only was the staff very helpful and cheery but the grooming was superb by a woman named Sofia. I brought my dog in at 8 oclock and he was done by 11! I was amazed. I then set Elvis up for a daycare trial and was very impressed by their diligence when it came to shot records and detailed health info. I then was able to watch Elvis on the large TV in the front lobby and see him interact. I as waited, at least thirty people came in for grooming or daycare, and all the animals AND the owners seemed happy! I begin to wonder about the legitimacy of some of these reviews and actually as I reread them realize some were just disgruntled employees. I will ALWAYS recommend this place, and am happy I found out for myself.
Sincerely,
Bridgette

2
★★★★★

Hi I am a recent transport to the valley from Covina and as I was searching for a grooming shop many people recommended Sam's Grooming. I then went o this site and was a bit dismayed by the recent reviews and unkind words said about this company. I knew I had to find out for myself, and boy was I [pleasantly surprised! Not only was the staff very helpful and cheery but the grooming was superb by a woman named Sofia. I brought my dog in at 8 oclock and he was done by 11! I was amazed. I then set Elvis up for a daycare trial and was very impressed by their diligence when it came to shot records and detailed health info. I then was able to watch Elvis on the large TV in the front lobby and see him interact. I as waited, at least thirty people came in for grooming or daycare, and all the animals AND the owners seemed happy! I begin to wonder about the legitimacy of some of these reviews and actually as I reread them realize some were just disgruntled employees. I will ALWAYS recommend this place, and am happy I found out for myself.
Sincerely,
Bridgette

Pros: service, quality, accessibility

Cons: parking can be tight

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I was really shocked to see the negative reviews of Play it to the Bone. I've been taking my beagle Toby once a week for about 2 years and he loves it! We're always greeted with a smile and everyone know Toby by name. I used to take him to a daycare in Burbank, but when we would pull up to the building he would start shaking and whining. When Play it to the Bone was suggested by a doggie friend mom, I thought it was worth a try since it was close to my office. Toby LOVES it! When I open the car door to take him out, I always have to hold him off a bit because he practically jumps out.
Being a beagle, Toby is high energy and it's not often that he is very active in the evening, once he's been to Play it to the Bone. He plays hard and has a great time with his doggie friends!

Play it to the Bone is definitely Beagle Approved!

2
★★★★★

I was really shocked to see the negative reviews of Play it to the Bone. I've been taking my beagle Toby once a week for about 2 years and he loves it! We're always greeted with a smile and everyone know Toby by name. I used to take him to a daycare in Burbank, but when we would pull up to the building he would start shaking and whining. When Play it to the Bone was suggested by a doggie friend mom, I thought it was worth a try since it was close to my office. Toby LOVES it! When I open the car door to take him out, I always have to hold him off a bit because he practically jumps out.
Being a beagle, Toby is high energy and it's not often that he is very active in the evening, once he's been to Play it to the Bone. He plays hard and has a great time with his doggie friends!

Play it to the Bone is definitely Beagle Approved!

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I've taken my dog to Play it to the Bone about a half dozen times and the last time I noticed the service was starting to decline when they had trouble finding my reservation, which wasn't that big of a deal and I thought I'd give them one last chance. I shouldn't have given them another chance. This place is awful! I made an appointment on a Thurs. to get my dog clipped on Sun. I arrive at 11am on Sunday and they can't find my reservation and the staff was very rude. They finally find my reservation and tell me that my dog will be ready at 5pm and that they would call when he was ready. They never called at 5. I finally called at 5:30 and they can't find my dog! I'm on hold and very concerned about my puppy. They come back on the line and tell me to come get my dog. I show up and find that my dog hasn't even been groomed. They only bathed him and he was still wet! My poor dog spent over 6 hours in a kennel at the groomer for nothing and they didn't even apologize. They were even annoyed that they had to give me a refund. I will never take my dog here again. They don't care about their customers or the well being of their pets.

1
★☆☆☆☆

I've taken my dog to Play it to the Bone about a half dozen times and the last time I noticed the service was starting to decline when they had trouble finding my reservation, which wasn't that big of a deal and I thought I'd give them one last chance. I shouldn't have given them another chance. This place is awful! I made an appointment on a Thurs. to get my dog clipped on Sun. I arrive at 11am on Sunday and they can't find my reservation and the staff was very rude. They finally find my reservation and tell me that my dog will be ready at 5pm and that they would call when he was ready. They never called at 5. I finally called at 5:30 and they can't find my dog! I'm on hold and very concerned about my puppy. They come back on the line and tell me to come get my dog. I show up and find that my dog hasn't even been groomed. They only bathed him and he was still wet! My poor dog spent over 6 hours in a kennel at the groomer for nothing and they didn't even apologize. They were even annoyed that they had to give me a refund. I will never take my dog here again. They don't care about their customers or the well being of their pets.

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I've taken my dog to Sam's about a half dozen times and the last time I noticed the service was starting to decline when they had trouble finding my reservation, which wasn't that big of a deal and I thought I'd give them one last chance. I shouldn't have given them another chance. This place is awful! I made an appointment on a Thurs. to get my dog clipped on Sun. I arrive at 11am on Sunday and they can't find my reservation and the staff was very rude. They finally find my reservation and tell me that my dog will be ready at 5pm and that they would call when he was ready. They never called at 5. I finally called at 5:30 and they can't find my dog! I'm on hold and very concerned about my puppy. They come back on the line and tell me to come get my dog. I show up and find that my dog hasn't even been groomed. They only bathed him and he was still wet! My poor dog spent over 6 hours in a cage for nothing and they didn't even apologize. I will never take my dog here again.

0
★☆☆☆☆

I've taken my dog to Sam's about a half dozen times and the last time I noticed the service was starting to decline when they had trouble finding my reservation, which wasn't that big of a deal and I thought I'd give them one last chance. I shouldn't have given them another chance. This place is awful! I made an appointment on a Thurs. to get my dog clipped on Sun. I arrive at 11am on Sunday and they can't find my reservation and the staff was very rude. They finally find my reservation and tell me that my dog will be ready at 5pm and that they would call when he was ready. They never called at 5. I finally called at 5:30 and they can't find my dog! I'm on hold and very concerned about my puppy. They come back on the line and tell me to come get my dog. I show up and find that my dog hasn't even been groomed. They only bathed him and he was still wet! My poor dog spent over 6 hours in a cage for nothing and they didn't even apologize. I will never take my dog here again.

Pros: None

Cons: Rude Staff, Lack of Concern for Pets, Disorganized

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I have been taking my dog Eddie to Play it to the Bone for about 2 years now and I can't say enough good things about it! NEVER has my dog come home with any injuries or not wanted to go in and play. Everytime we pull up the tail begins to wag and we are greeted by a friendly staff that knows me and my dog by name. Eddie has been groomed there reguarly and has never once had any cuts, burns or a bad cut!! They do exactly what I asked for but perhaps that is because I am capable (unlike some of the reviewers) to actually say what I want and draw a picture so I am not disappointed when I pick him up. Eddie attends daycare Mon-Fri and is boarded there as well several times a year. Not once have I had ANY problems with his care there. But then again I took the time to train my dog so maybe he behaves a little better than some of the reviewer's dogs and doesn't cause problems or not have a lick of training due to lazy, ignorant owners. This is a daycare for dogs! These are dogs! They get into fights! They don't want to eat sometimes if they are depressed because they miss their owners! And sometimes they urinate on each other when someone isn't looking! BIG DEAL!! They are DOGS!

Sam has been in business longer than all of these newbies and knows what he is doing and really cares about these dogs! I think the staff is very knowledgeable and friendly. As for what the review said about JoJo, it seems there is just another jealous and prejudice woman out there that is only frustrated with herself since she can't speak spanish and is probably not very pretty either. These people work very hard and long hours to take the best care they can of your pets. It may not be how you would take care of your dog but If you want perfection get a dog you can put in a purse and never let it leave your side!

2
★★★★★

I have been taking my dog Eddie to Play it to the Bone for about 2 years now and I can't say enough good things about it! NEVER has my dog come home with any injuries or not wanted to go in and play. Everytime we pull up the tail begins to wag and we are greeted by a friendly staff that knows me and my dog by name. Eddie has been groomed there reguarly and has never once had any cuts, burns or a bad cut!! They do exactly what I asked for but perhaps that is because I am capable (unlike some of the reviewers) to actually say what I want and draw a picture so I am not disappointed when I pick him up. Eddie attends daycare Mon-Fri and is boarded there as well several times a year. Not once have I had ANY problems with his care there. But then again I took the time to train my dog so maybe he behaves a little better than some of the reviewer's dogs and doesn't cause problems or not have a lick of training due to lazy, ignorant owners. This is a daycare for dogs! These are dogs! They get into fights! They don't want to eat sometimes if they are depressed because they miss their owners! And sometimes they urinate on each other when someone isn't looking! BIG DEAL!! They are DOGS!

Sam has been in business longer than all of these newbies and knows what he is doing and really cares about these dogs! I think the staff is very knowledgeable and friendly. As for what the review said about JoJo, it seems there is just another jealous and prejudice woman out there that is only frustrated with herself since she can't speak spanish and is probably not very pretty either. These people work very hard and long hours to take the best care they can of your pets. It may not be how you would take care of your dog but If you want perfection get a dog you can put in a purse and never let it leave your side!

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Hi , my name is Jael and I have decided to use my real name due to the fact that as a Play it To The Bone employee, I love and believe in the good service we provide. I had the pleasure to spend some time with some of the most wonderful dogs and made sure to give them the love and care they needed during their families' short absences. I have been startled by some of the comments written here and pleased with some as well, but as an owner of two dogs myself, I trust the staff to take care of them (Tini, Kaylee). I have been employed here for 4 years now and as a previous employee of other companies, I can definitely say this is the company I want to stay in. I am proud and confident that the service we provide is loving and caring. With all that said, i have no doubt in my mind that in my absence I can trust my family to the Play it to The Bone staff. Go ahead and take a personal look at the facility.

2
★★★★★

Hi , my name is Jael and I have decided to use my real name due to the fact that as a Play it To The Bone employee, I love and believe in the good service we provide. I had the pleasure to spend some time with some of the most wonderful dogs and made sure to give them the love and care they needed during their families' short absences. I have been startled by some of the comments written here and pleased with some as well, but as an owner of two dogs myself, I trust the staff to take care of them (Tini, Kaylee). I have been employed here for 4 years now and as a previous employee of other companies, I can definitely say this is the company I want to stay in. I am proud and confident that the service we provide is loving and caring. With all that said, i have no doubt in my mind that in my absence I can trust my family to the Play it to The Bone staff. Go ahead and take a personal look at the facility.

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I would never send my pet here again for grooming or for boarding. I feel they are neglectful and careless and provide a lot of hype but don't seem to really be concerned about the well-being of their animal clients. After sending my dog to "day care" for two nights this past week he ended up in the emergency room of the animal hospital. I called on Sunday afternoon to see how he was doing and told that he was doing great. By Monday morning I received a call to say he was being rushed to emergency. I was told my dog would not eat or drink and that he had wet his bed overnight. How does an animal go from "doing great" on Sunday afternoon to being rushed to an emergency room 16 hour later??? If my dog had not been neglected then there would not have been any emergency. If you value the health and well-being of your pet I would stay far away from this place.

1
★☆☆☆☆

I would never send my pet here again for grooming or for boarding. I feel they are neglectful and careless and provide a lot of hype but don't seem to really be concerned about the well-being of their animal clients. After sending my dog to "day care" for two nights this past week he ended up in the emergency room of the animal hospital. I called on Sunday afternoon to see how he was doing and told that he was doing great. By Monday morning I received a call to say he was being rushed to emergency. I was told my dog would not eat or drink and that he had wet his bed overnight. How does an animal go from "doing great" on Sunday afternoon to being rushed to an emergency room 16 hour later??? If my dog had not been neglected then there would not have been any emergency. If you value the health and well-being of your pet I would stay far away from this place.

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What a wonderful place to leave your dog. Kyle and Cody have so much fun there. Sometimes I sit in the lobby for hours just watching them play, although I am always late to work because of it! The staff is great, the place is clean, Sam is so loving, and thoughtful. I will never forget when my lab Oscar passed away last year. It was very painful for me as he was my rock through a very trying time. When he passed, Sam and Tanya were so wonderful. A few days later I recieved a leter in the mail from TREE PEOPLE. Play It To The Bone had dedicated a tree in in Oscars name...a place to go and remember him. We have since spread Oscars ashes over the site, and now every time we go there I visit my wonderful buddy. I found out that Sam does this for all his clients. What a wonderful sentiment and I will never forget them. When we adopted these crazy guys (love them) Sams daycare saved my life, AND my couch! Thanks guys...you're the best.

2
★★★★★

What a wonderful place to leave your dog. Kyle and Cody have so much fun there. Sometimes I sit in the lobby for hours just watching them play, although I am always late to work because of it! The staff is great, the place is clean, Sam is so loving, and thoughtful. I will never forget when my lab Oscar passed away last year. It was very painful for me as he was my rock through a very trying time. When he passed, Sam and Tanya were so wonderful. A few days later I recieved a leter in the mail from TREE PEOPLE. Play It To The Bone had dedicated a tree in in Oscars name...a place to go and remember him. We have since spread Oscars ashes over the site, and now every time we go there I visit my wonderful buddy. I found out that Sam does this for all his clients. What a wonderful sentiment and I will never forget them. When we adopted these crazy guys (love them) Sams daycare saved my life, AND my couch! Thanks guys...you're the best.

Pros: see above

Cons: nothing I can think of

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I absoluuuuuuuuutely love Sam's Grooming! I look at some of these negative reviews and wonder who these people are. I can't imagine any place else to take my pet. I have talked to hundreds of other people at the dog parks and the all come to Sam. It makes me think that maybe someone is reviewing the wrong "bone?" I'm just thinking, because I will never ever EVER switch...my loyalty for life!

2
★★★★★

I absoluuuuuuuuutely love Sam's Grooming! I look at some of these negative reviews and wonder who these people are. I can't imagine any place else to take my pet. I have talked to hundreds of other people at the dog parks and the all come to Sam. It makes me think that maybe someone is reviewing the wrong "bone?" I'm just thinking, because I will never ever EVER switch...my loyalty for life!

Pros: sweet and loving staff

Cons: parking just sometimes

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I want to say I have been using this company for the past 11 years now, and I can say that I have recieved nothing but superb care from these animal loving people. My son actually worked there for a summer a few years back, and he had the time of his life. My dog Arnie is a 12 year old lab and he is a bit arthritic and is on medication. The whole staff at The Bone, is extremely careful about giving the meds and making sure he is comfortable. These people are animal lovers...PERIOD! I would never THINK of going anywhere else, and I am thankful for their service...Gary Huber

2
★★★★★

I want to say I have been using this company for the past 11 years now, and I can say that I have recieved nothing but superb care from these animal loving people. My son actually worked there for a summer a few years back, and he had the time of his life. My dog Arnie is a 12 year old lab and he is a bit arthritic and is on medication. The whole staff at The Bone, is extremely careful about giving the meds and making sure he is comfortable. These people are animal lovers...PERIOD! I would never THINK of going anywhere else, and I am thankful for their service...Gary Huber

Pros: personal care

Cons: none I know of

.

I picked my poor little guy up today and his crate that he sleeps in was filthy with feces and urine. This is a dog who NEVER -- not once, even as a puppy -- has soiled his crate. I cannot even fathom how long he must have been left in it -- and whether or not he was fed/given water in that time -- to have this type of accident in it. When I complained, I was told that he must have not gone to the bathroom the night before and thus had an accident in the morning. Again, this is a dog who routinely sleeps through the night for 8-10 hours without having any problem -- so for him to have made such a mess means he was left for a long, long, LONG time. And then, to give me back a crate full of feces coated blankets and not mention his "accident" is ridiculous -- scary that they care so little and are so out of touch that they didn't even try and wash the blankets and at least mitigate the mess. I've boarded my dog at other establishments and never had any issue at all. Needless to say, I will NEVER EVER EVER EVER return to Play It To the Bone and I really encourage dog owners to look elsewhere for boarding. This place is not where you want to leave your pets.

0
★☆☆☆☆

I picked my poor little guy up today and his crate that he sleeps in was filthy with feces and urine. This is a dog who NEVER -- not once, even as a puppy -- has soiled his crate. I cannot even fathom how long he must have been left in it -- and whether or not he was fed/given water in that time -- to have this type of accident in it. When I complained, I was told that he must have not gone to the bathroom the night before and thus had an accident in the morning. Again, this is a dog who routinely sleeps through the night for 8-10 hours without having any problem -- so for him to have made such a mess means he was left for a long, long, LONG time. And then, to give me back a crate full of feces coated blankets and not mention his "accident" is ridiculous -- scary that they care so little and are so out of touch that they didn't even try and wash the blankets and at least mitigate the mess. I've boarded my dog at other establishments and never had any issue at all. Needless to say, I will NEVER EVER EVER EVER return to Play It To the Bone and I really encourage dog owners to look elsewhere for boarding. This place is not where you want to leave your pets.

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I have just relocated to LA from NYC and was very nervous having to find a new groomer in a new city. I looked online and read all reviews...went to other places reviewed on City Search but was extremely disappointed...until now. WOW...Sams Grooming is my dogs new second home. Not only are the girls upfront adorable, but they are loving and caring too. I met with Oscar the groomer, and he was very friendly and informative. I just booked a trial for next week in DC and judging by the way the dogs coming in were anxious to get into the daycare facility, I am sure Bud will love it. The grooming turned out exactly as I wanted, and I would highly reccomend this place.

2
★★★★★

I have just relocated to LA from NYC and was very nervous having to find a new groomer in a new city. I looked online and read all reviews...went to other places reviewed on City Search but was extremely disappointed...until now. WOW...Sams Grooming is my dogs new second home. Not only are the girls upfront adorable, but they are loving and caring too. I met with Oscar the groomer, and he was very friendly and informative. I just booked a trial for next week in DC and judging by the way the dogs coming in were anxious to get into the daycare facility, I am sure Bud will love it. The grooming turned out exactly as I wanted, and I would highly reccomend this place.

Pros: Animal friendly, centrally located

Cons: ?

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I have been a client of Sams FOR YEARS and I have to tell you I have been extremely happy with his company. From their daycare and overnight care to their great groomers, Bruno (my pup) and I have been nothing but thrilled...also the professional and caring staff is second to none, and the clean environment is very refreshing. The large TV upfront, where we can watch our pups play, is extremely entertaining. I would never leave my little guy with anyone else!

2
★★★★★

I have been a client of Sams FOR YEARS and I have to tell you I have been extremely happy with his company. From their daycare and overnight care to their great groomers, Bruno (my pup) and I have been nothing but thrilled...also the professional and caring staff is second to none, and the clean environment is very refreshing. The large TV upfront, where we can watch our pups play, is extremely entertaining. I would never leave my little guy with anyone else!

Pros: Everthing about the place

Cons: always busy...

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They would probably BEG you (not ask) that you please, please, please not take them there anymore. The only great thing about this place is the terrific "acting" skills most of the employees display in the front when you initially drop your dog off. After that, you might as well have dropped them off at the pound in a 3rd world country. I cannot tell you the countless times my baby has come back to me with fleas, smelling like he rolled around in urine and feces all day, and basically that feeling of "relief" to be back home. I simply stopped taking him there when he actually started yelping when we got to the front door and we had to DRAG him in because he so despises that place. Oh and the grooming? FORGET IT. Don't do it. These groomers don't give a flying squirrel about your dogs. My dog came back with a yeast infection in the ear from the severe cuts he had inside which got infected, which was CONFIRMED by my vet (Dr. Steve) across the street that it came from CUTS DUE TO DOG GROOMING. They are overcrowded, staff never knows what's going on (basic things, like if your dog "ate" or not) and Sam the owner is nice but again, nice doesn't mean good. MOST of the employees are pleasant but recently the better ones (like the ones that actually cared and played with your dogs) have actually quit due to these circumstances. They have been replaced by rude, dismissive and low rent people like JO JO, who works at the front desk and stares dumbly into a computer screen without acknowledging you or ignores you while chatting with her "girlfriends" in spanish on the phone. I hope she's not an aspiring actress, because she is stupid and it shows. YES, these are the people taking "care" of your dogs. Don't believe the store front hype. Your dogs deserve better.

1
★☆☆☆☆

They would probably BEG you (not ask) that you please, please, please not take them there anymore. The only great thing about this place is the terrific "acting" skills most of the employees display in the front when you initially drop your dog off. After that, you might as well have dropped them off at the pound in a 3rd world country. I cannot tell you the countless times my baby has come back to me with fleas, smelling like he rolled around in urine and feces all day, and basically that feeling of "relief" to be back home. I simply stopped taking him there when he actually started yelping when we got to the front door and we had to DRAG him in because he so despises that place. Oh and the grooming? FORGET IT. Don't do it. These groomers don't give a flying squirrel about your dogs. My dog came back with a yeast infection in the ear from the severe cuts he had inside which got infected, which was CONFIRMED by my vet (Dr. Steve) across the street that it came from CUTS DUE TO DOG GROOMING. They are overcrowded, staff never knows what's going on (basic things, like if your dog "ate" or not) and Sam the owner is nice but again, nice doesn't mean good. MOST of the employees are pleasant but recently the better ones (like the ones that actually cared and played with your dogs) have actually quit due to these circumstances. They have been replaced by rude, dismissive and low rent people like JO JO, who works at the front desk and stares dumbly into a computer screen without acknowledging you or ignores you while chatting with her "girlfriends" in spanish on the phone. I hope she's not an aspiring actress, because she is stupid and it shows. YES, these are the people taking "care" of your dogs. Don't believe the store front hype. Your dogs deserve better.

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I was there a couple of weeks ago and my dog was shaved without my permission. They said they would call if it would have to be done, but NO one ever called me and my kids are hate the cut. I would not recommend play it to the bone for hair cuts

1
★☆☆☆☆

I was there a couple of weeks ago and my dog was shaved without my permission. They said they would call if it would have to be done, but NO one ever called me and my kids are hate the cut. I would not recommend play it to the bone for hair cuts

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My shihtzu got bit near his eye here and they told me they didn't see anything on their cameras. It cost me hundreds for the surgery! The grooming was okay but I would never trust their daycare

1
★☆☆☆☆

My shihtzu got bit near his eye here and they told me they didn't see anything on their cameras. It cost me hundreds for the surgery! The grooming was okay but I would never trust their daycare

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My dog got the worst hair cut ever! She was a show dog, and now I have to withdraw her because she was shaved because they mixed up my dog for another!!!! It was my first time there and it will the LAST!! I would never recommend them.. all the front staff could say to me was sorry!!!!

2
★★☆☆☆

My dog got the worst hair cut ever! She was a show dog, and now I have to withdraw her because she was shaved because they mixed up my dog for another!!!! It was my first time there and it will the LAST!! I would never recommend them.. all the front staff could say to me was sorry!!!!

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My dog was to be shaved and bathed. When I picked her up her cut was very choppy and she had clippings all over her. I had to bathe her again when I got home. I took her back to correct the cut, DAYS LATER. The staff was not apologetic, but I remained calm and pleasant. When I returned to pick up my dog, for the second time, they lost her leash and collar!! My dog is a service dog so she needs her tags! I was extremely patient as people PRETENDED to look around for my dog's collar; I insisted they search. A few days passed, when a woman from the staff called to say they looked everywhere for my dog's collar and they don't have it. I insisted to the woman on the phone that the owner refund my money. Days later, they called saying they found my dog's collar in a drawer! I had to go back again to pick up the collar, the leash was never recovered. Don't expect them to own their mistakes; I didn't receive an apology the entire experience, even though I was kind.

0
★☆☆☆☆

My dog was to be shaved and bathed. When I picked her up her cut was very choppy and she had clippings all over her. I had to bathe her again when I got home. I took her back to correct the cut, DAYS LATER. The staff was not apologetic, but I remained calm and pleasant. When I returned to pick up my dog, for the second time, they lost her leash and collar!! My dog is a service dog so she needs her tags! I was extremely patient as people PRETENDED to look around for my dog's collar; I insisted they search. A few days passed, when a woman from the staff called to say they looked everywhere for my dog's collar and they don't have it. I insisted to the woman on the phone that the owner refund my money. Days later, they called saying they found my dog's collar in a drawer! I had to go back again to pick up the collar, the leash was never recovered. Don't expect them to own their mistakes; I didn't receive an apology the entire experience, even though I was kind.

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I am hooked on this place! I have been to maaaaaaaaaaaaaaaany grooming facilities and by far this place is the best! I need search no more...besides being the cleanest facility I have ever seen, it is also the friendliest! The staff made my pet feel loved and welcome, and as a pet owner, that is extremely important. The daycare smelled fresh and clean AND I love the fact they seperate the pups between big and small rooms. The camera in the lobby to watch the pups play is fun and a comfort for us "nervous nellies" who adore our pets. Also, I was pleasantly surprised how Lili's grooming came out! It was amazing! Lili is a goldendoodle, and Ismael made her look like velvet...she smelled wonderful, and left the place with a wagging tail and a cookie in her mouth! I am hooked on this place, and now Lili has a doggie daycare place to go to every day. What a relief...I highly reccommend Sam' Play It To The Bone!

2
★★★★★

I am hooked on this place! I have been to maaaaaaaaaaaaaaaany grooming facilities and by far this place is the best! I need search no more...besides being the cleanest facility I have ever seen, it is also the friendliest! The staff made my pet feel loved and welcome, and as a pet owner, that is extremely important. The daycare smelled fresh and clean AND I love the fact they seperate the pups between big and small rooms. The camera in the lobby to watch the pups play is fun and a comfort for us "nervous nellies" who adore our pets. Also, I was pleasantly surprised how Lili's grooming came out! It was amazing! Lili is a goldendoodle, and Ismael made her look like velvet...she smelled wonderful, and left the place with a wagging tail and a cookie in her mouth! I am hooked on this place, and now Lili has a doggie daycare place to go to every day. What a relief...I highly reccommend Sam' Play It To The Bone!

Pros: clean, friendly, knowledgeable

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Don't you hate those groomers who make you leave your dog all day long while they arrange their day around their convenience, not your dog's comfort? Me too, and that's why I LOVE Play It To The Bone. They take real appointments and don't keep your little one any longer than they have to.

Their groomers are great and attentive and take wonderful care of your dog.

They also offer doggy day care service with cage-free boarding, which is the only way I'll leave my dog for any length of time. The dogs have an initial appointment to check out their behavior and make sure they'll be safe with the other dogs and then they are cared for in an open room where the dogs can play together or nap in a corner, just like home!

I can't recommend these guys more highly.

2
★★★★★

Don't you hate those groomers who make you leave your dog all day long while they arrange their day around their convenience, not your dog's comfort? Me too, and that's why I LOVE Play It To The Bone. They take real appointments and don't keep your little one any longer than they have to.

Their groomers are great and attentive and take wonderful care of your dog.

They also offer doggy day care service with cage-free boarding, which is the only way I'll leave my dog for any length of time. The dogs have an initial appointment to check out their behavior and make sure they'll be safe with the other dogs and then they are cared for in an open room where the dogs can play together or nap in a corner, just like home!

I can't recommend these guys more highly.

Pros: Caring, Thoughtful, Pet-Lovers

Cons: A little pricey

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We have used this place for years. Have taken cats and dog here. Great service for Flea dipping, clipping, haircuts, or just a general bathing. We pick up dog after bath and she smells great and feels soft! Friendly staff and reasonable rates especially for Studio city. Family owned business.

5
★★★★★

We have used this place for years. Have taken cats and dog here. Great service for Flea dipping, clipping, haircuts, or just a general bathing. We pick up dog after bath and she smells great and feels soft! Friendly staff and reasonable rates especially for Studio city. Family owned business.

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I have been going to this place with my cat for over 3yrs. they are friendly and will take the BEST care of your pet (either cat or dog!)

5
★★★★★

I have been going to this place with my cat for over 3yrs. they are friendly and will take the BEST care of your pet (either cat or dog!)

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0 out of 1 people found this review helpful.

 

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