Pet Adventure

★★☆☆☆
  • 19154 Soledad Canyon Rd

    Canyon Country, CA 91351

    Map & Directions
  • 661-299-1252

About Pet Adventure

Pets & Animals

Pets & Animals
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Pet Adventure

Canyon Country, CA

2.4615 13
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Absolutely terrible how they treat the puppies. Sell them at high prices, but they sell sick puppies. The water is always clogged with shredded paper. They have young people working there who say it's not their job to clean/fill the water bowls. The puppies are sold at such rediculous prices that they stay in the shop forever. In those small cages. There's an English Bulldog that seriously needs to go to a vet! Horrible. They should not be able to sell puppies.

1
★☆☆☆☆

Absolutely terrible how they treat the puppies. Sell them at high prices, but they sell sick puppies. The water is always clogged with shredded paper. They have young people working there who say it's not their job to clean/fill the water bowls. The puppies are sold at such rediculous prices that they stay in the shop forever. In those small cages. There's an English Bulldog that seriously needs to go to a vet! Horrible. They should not be able to sell puppies.

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the employees were very helpful, especially melody. the prices for my dog food were less than petco and petsmart with the free pet adventure club card. recommended

2
★★★★★

the employees were very helpful, especially melody. the prices for my dog food were less than petco and petsmart with the free pet adventure club card. recommended

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i got 2 oscars from this store they both had ic

0
★☆☆☆☆

i got 2 oscars from this store they both had ic

Pros: worst in town

Cons: dead fish in tanks

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IF YOU CARE ABOUT YOUR ANIMALS, PICK A DIFFERENT PET STORE!!!!!

We bought a product (Kordon Novaqua: water conditoner) from Pet Adventure Canyon Country and ended our fishs lives. They were completly healthy and vibrant in the morning and buy the time we returned in the evening all 5 of our fish were dead. The water conditioner is the ONLY thing different that we used in our tank. My family and I are EXTREME animal lovers and we take excellent care of all of our animals no matter how small.

When we called the store to warn them about the product, we were met with attitude and a complete lack of sympathy or any sort of responsibiliy.

We were not trying to blame them, have them buy us new fish, or hold them legally responsible. We felt it was our responsibility to bring to their attention that a product they carry may be contaminated. and could very well infect other fish.

This is not the first time I have been shocked with Pet Adventures incompitence. They do not care for their animals well. I saw a bunny that was visibly very sick and was receiving no treatment. The poor bunny's eye was so swolen and red and had obviously been that way for WEEKS. The employees had "no idea" that the bunny was in such a state until I pointed it out to them.

IF YOU CARE ABOUT YOUR ANIMALS, PICK A DIFFERENT PET STORE!!!!!

0
★☆☆☆☆

IF YOU CARE ABOUT YOUR ANIMALS, PICK A DIFFERENT PET STORE!!!!!

We bought a product (Kordon Novaqua: water conditoner) from Pet Adventure Canyon Country and ended our fishs lives. They were completly healthy and vibrant in the morning and buy the time we returned in the evening all 5 of our fish were dead. The water conditioner is the ONLY thing different that we used in our tank. My family and I are EXTREME animal lovers and we take excellent care of all of our animals no matter how small.

When we called the store to warn them about the product, we were met with attitude and a complete lack of sympathy or any sort of responsibiliy.

We were not trying to blame them, have them buy us new fish, or hold them legally responsible. We felt it was our responsibility to bring to their attention that a product they carry may be contaminated. and could very well infect other fish.

This is not the first time I have been shocked with Pet Adventures incompitence. They do not care for their animals well. I saw a bunny that was visibly very sick and was receiving no treatment. The poor bunny's eye was so swolen and red and had obviously been that way for WEEKS. The employees had "no idea" that the bunny was in such a state until I pointed it out to them.

IF YOU CARE ABOUT YOUR ANIMALS, PICK A DIFFERENT PET STORE!!!!!

Pros: none

Cons: Dont care about animals

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The quality of this store has definitely gone down since they changed ownership. Their puppies are from puppy mills, their staff is not very knowledgable. Their animals are not cared for properly and the back is full of sick animals. We had called to have our fish tank cleaned by "John", he came out and did a terrible job, $50 wasted. This used to be such a great pet store, but unfortunately things have definitely changed for the worse.

1
★☆☆☆☆

The quality of this store has definitely gone down since they changed ownership. Their puppies are from puppy mills, their staff is not very knowledgable. Their animals are not cared for properly and the back is full of sick animals. We had called to have our fish tank cleaned by "John", he came out and did a terrible job, $50 wasted. This used to be such a great pet store, but unfortunately things have definitely changed for the worse.

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.

I bought my dog at pet adventure and it turned out she had a parasite. It wasn't hard to treat but when I went back to get reimbursed for the vet costs they gave me store credit even though I had informed them I had bought everything earlier. When I looked up the laws for selling puppies they broke the law by not giving me an option. There was another dog in the cage with mine and I informed them that it could have come from the other dog or my dogs breeders since she was only there for a couple of days they basically blew me off and said not to worry about it. But I never will go back, found a better pet store in Valencia.

1
★☆☆☆☆

I bought my dog at pet adventure and it turned out she had a parasite. It wasn't hard to treat but when I went back to get reimbursed for the vet costs they gave me store credit even though I had informed them I had bought everything earlier. When I looked up the laws for selling puppies they broke the law by not giving me an option. There was another dog in the cage with mine and I informed them that it could have come from the other dog or my dogs breeders since she was only there for a couple of days they basically blew me off and said not to worry about it. But I never will go back, found a better pet store in Valencia.

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.

If you happen to be in the area and need things for your pet than they do have a good variety of items, but I think that they are kind of on the expensive side. I prefer going to a chain pet store instead but if I happen to be by it than yes I would buy from there.

3
★★★☆☆

If you happen to be in the area and need things for your pet than they do have a good variety of items, but I think that they are kind of on the expensive side. I prefer going to a chain pet store instead but if I happen to be by it than yes I would buy from there.

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.

Pet adventure does have a variety of items at a good price but the customer service is bad. They don't show that they care. Especially the old man with the white hair. I think he's the manager. They can give you a sarcastic attitude and I won't be going back there for anything again. I like good customer service. Thanks.

1
★☆☆☆☆

Pet adventure does have a variety of items at a good price but the customer service is bad. They don't show that they care. Especially the old man with the white hair. I think he's the manager. They can give you a sarcastic attitude and I won't be going back there for anything again. I like good customer service. Thanks.

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.

Pet Adventure has a great variety of items for any pet you can think of. I love going in there to see the puppies they bring in and it seems as if they are treated well. Reasonably priced and good customer service.

4
★★★★☆

Pet Adventure has a great variety of items for any pet you can think of. I love going in there to see the puppies they bring in and it seems as if they are treated well. Reasonably priced and good customer service.

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Pet Adventure is friendly and a great one-stop shop for all your pet needs. We've had lizards, rabbits, dogs, cats, hamsters, rats and fish. And, we've been able to find everything from crickets to dog toys.

5
★★★★★

Pet Adventure is friendly and a great one-stop shop for all your pet needs. We've had lizards, rabbits, dogs, cats, hamsters, rats and fish. And, we've been able to find everything from crickets to dog toys.

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.

As a long time area resident I try to shop locally. The Pet Adventure was fine to grab a quick item if they stock it. When trying to work with the special order system and not even getting the item I ordered I found out the general manager is rude and refused to even call the manager out to address my concerns. The Pet Adventure is another example of a small store lacking good management which is a large part of customer service. I see small stores like this going out of business due to the lack of customer service. I will be driving to the larger pet stores since they have a procedure to handle customer service issues up front. I will not give my hard earned money to any establishment that has a manager and general manager that refuses to handle my issue as a customer.

0
★☆☆☆☆

As a long time area resident I try to shop locally. The Pet Adventure was fine to grab a quick item if they stock it. When trying to work with the special order system and not even getting the item I ordered I found out the general manager is rude and refused to even call the manager out to address my concerns. The Pet Adventure is another example of a small store lacking good management which is a large part of customer service. I see small stores like this going out of business due to the lack of customer service. I will be driving to the larger pet stores since they have a procedure to handle customer service issues up front. I will not give my hard earned money to any establishment that has a manager and general manager that refuses to handle my issue as a customer.

Pros: close to home

Cons: poor management will now shop farther

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I've been a loyal customer of Pet Adventure for years. I originally avoided it thinking it couldn?t compete with the chain store pricing, but found that not only were they competitive but their prices were lower in many cases.

Pricing increased last year, but it?s still of benefit for me to purchase from Pet Adventure. With three cats, I buy a LOT of Science Diet cat food. And I?m now starting to switch to their Premium cat litter.

I've never purchased a pet here, but they have quite a variety from fish to birds to small animals and kittens and pups. They have a large selection of accessories for each type of animal and helpful staff.

I will say that I?ve had some trouble with special-ordering. I used to be able to order a case of food in advance and then just pick it up. That worked for a while but last year it no did. I found that sometimes it took a long, long time to get the order in and then sometimes the order would come in but I wouldn?t be called. I found that out by going in one time and finding the case I ordered stuck on a shelf with a can or two missing.

I?m still happy with the store and find I nearly always can get what I need when I need it. Updated 12/31/06

2
★★★★☆

I've been a loyal customer of Pet Adventure for years. I originally avoided it thinking it couldn?t compete with the chain store pricing, but found that not only were they competitive but their prices were lower in many cases.

Pricing increased last year, but it?s still of benefit for me to purchase from Pet Adventure. With three cats, I buy a LOT of Science Diet cat food. And I?m now starting to switch to their Premium cat litter.

I've never purchased a pet here, but they have quite a variety from fish to birds to small animals and kittens and pups. They have a large selection of accessories for each type of animal and helpful staff.

I will say that I?ve had some trouble with special-ordering. I used to be able to order a case of food in advance and then just pick it up. That worked for a while but last year it no did. I found that sometimes it took a long, long time to get the order in and then sometimes the order would come in but I wouldn?t be called. I found that out by going in one time and finding the case I ordered stuck on a shelf with a can or two missing.

I?m still happy with the store and find I nearly always can get what I need when I need it. Updated 12/31/06

Pros: Lots of Well-Known Brands, Good Prices

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Pet Adventure is a nice local pet store and I go there frequently in favor of a trip to one of the big chains. Sure, the selection is more limited but I've found what I need every time.

Prices are competitive; I think I'm paying less here for a major brand of cat food than I would elsewhere.

There seems to be a steady stream of customers which speaks well for the business.

2
★★★★☆

Pet Adventure is a nice local pet store and I go there frequently in favor of a trip to one of the big chains. Sure, the selection is more limited but I've found what I need every time.

Prices are competitive; I think I'm paying less here for a major brand of cat food than I would elsewhere.

There seems to be a steady stream of customers which speaks well for the business.

Pros: Local Source, Good Prices

 

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