Pride Cleaners

★★☆☆☆
  • 3401 Grand Ave

    Oakland, CA 94610

    Map & Directions
  • 510-452-1892

About Pride Cleaners

Hours
Mon-Fri, 7am-7pm; Sat, 8:30am-6pm; Sun, closed

Personal Services

Personal Services
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2.0 3
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I had been using Pride Cleaners for years. Then, I went in for a simple wash and fold of some sheer curtains. There were lots of panels, so I expected to pay a little more that the usual dollar or two a pound. Simple enough right? Wrong. The day I dropped them off, the owner was there. He said it would cost 10 to 15 dollars, but when I came in to pick them up, there was a $350 price tag on them. The curtains cost less than a hundred dollars new. The owner and his wife both yelled at me over the telephone when I called. Their attitude was that the customer is always wrong.

The paid staff was knowledgeable and courteous for years before this incident, but now I go to the cleaners down the street.

0
★☆☆☆☆

I had been using Pride Cleaners for years. Then, I went in for a simple wash and fold of some sheer curtains. There were lots of panels, so I expected to pay a little more that the usual dollar or two a pound. Simple enough right? Wrong. The day I dropped them off, the owner was there. He said it would cost 10 to 15 dollars, but when I came in to pick them up, there was a $350 price tag on them. The curtains cost less than a hundred dollars new. The owner and his wife both yelled at me over the telephone when I called. Their attitude was that the customer is always wrong.

The paid staff was knowledgeable and courteous for years before this incident, but now I go to the cleaners down the street.

Pros: Fast service

Cons: The customer is always wrong

.

I just moved to this area, and I dropped off three sets of laundries. I forgot where I've left my ticket "receipts" during pick-up so they had to look for my last name. They couldn't find my third set of clothing under my last name and suggested that I look for my tickets instead. I tried and when I still couldn't find it, I called them asking them to search for the ticket number before and after the two sets of clothing I got back. They hung up on me, and then when I called back, they hung up on me again. I called using my cell phone so that their caller-ID wouldn't show my land-line number. They were very defensive about hanging up on me, and said it would take them 4 days to look (four days to look?!) Completely unhelpful and gave me the attitude that it's my fault that I can't get my clothes back because I lost my ticket. But isn't losing the ticket common? And the bad attitude only made me angry as a customer. Avoid this place if you're not feeling super peppy.

PROS: professional first impression
CONS: does not put customers first

1
★☆☆☆☆

I just moved to this area, and I dropped off three sets of laundries. I forgot where I've left my ticket "receipts" during pick-up so they had to look for my last name. They couldn't find my third set of clothing under my last name and suggested that I look for my tickets instead. I tried and when I still couldn't find it, I called them asking them to search for the ticket number before and after the two sets of clothing I got back. They hung up on me, and then when I called back, they hung up on me again. I called using my cell phone so that their caller-ID wouldn't show my land-line number. They were very defensive about hanging up on me, and said it would take them 4 days to look (four days to look?!) Completely unhelpful and gave me the attitude that it's my fault that I can't get my clothes back because I lost my ticket. But isn't losing the ticket common? And the bad attitude only made me angry as a customer. Avoid this place if you're not feeling super peppy.

PROS: professional first impression
CONS: does not put customers first

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I've been going to Pride Cleaners for years. I simply don't recall ever having any type of problem (lost items, late, etc.). Their prices are very reasonable, and they do an excellent job. The service is friendly and efficient. The only downside is trying to find parking near the cleaners, but that is no reflection on the business, just an unfortunate fact.

4
★★★★☆

I've been going to Pride Cleaners for years. I simply don't recall ever having any type of problem (lost items, late, etc.). Their prices are very reasonable, and they do an excellent job. The service is friendly and efficient. The only downside is trying to find parking near the cleaners, but that is no reflection on the business, just an unfortunate fact.

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