Saks OFF 5TH

★☆☆☆☆
  • 4490 Mills Circle Anchor L, Ontario Mills

    Ontario, CA 91764

    Map & Directions
  • 909-980-7558

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During the month of June I phoned the Saks Fifth Avenue Plano Store and asked about the price adjustment policy. I was informed that I had 14 days to get an adjustment. That same evening I visited the Saks Fifth Avenue Plano Store. Upon entering the store I was greeting with rude sales associates that acted as though they had never of a thing called a price adjustment. One of the associates proceeded to get the manager on duty and she told me that she could not do it. I informed her that the store policy state otherwise. She was very upset and proceeded to tell me that her store was going to be penalized for a return and the store would close if I had to return the item there. I politely told her that the store closing or the return being counted against them was not my concern, and that I would be letting the corporate office know how poor the customer service as at that particular store.

While the manager was pretending to do the transaction the sales associates would stop by the counter and laugh, then they would congregate amongst themselves and stare and whisper. I told the manager how unprofessional rude that was, but to no avail she did nothing. So, I took it upon myself to tell the sales associates that they could at least wait until the customer left the store before talking about them or the transaction on the floor. I also informed them that their behavior was rude and unprofessional. I did not act in a manner that was inappropriate when addressing the associates.

On July 10, 2008 I received a letter in the mail from Sheryl Steiner, Manager of Customer Relations, stating that I used foul language or behavior would not be tolerated in the store and if I could not follow their rules I would not be allowed to shop in their store.

I have never seen a store that condones the behaivors of its employees but punishes the customers.

0
★☆☆☆☆

During the month of June I phoned the Saks Fifth Avenue Plano Store and asked about the price adjustment policy. I was informed that I had 14 days to get an adjustment. That same evening I visited the Saks Fifth Avenue Plano Store. Upon entering the store I was greeting with rude sales associates that acted as though they had never of a thing called a price adjustment. One of the associates proceeded to get the manager on duty and she told me that she could not do it. I informed her that the store policy state otherwise. She was very upset and proceeded to tell me that her store was going to be penalized for a return and the store would close if I had to return the item there. I politely told her that the store closing or the return being counted against them was not my concern, and that I would be letting the corporate office know how poor the customer service as at that particular store.

While the manager was pretending to do the transaction the sales associates would stop by the counter and laugh, then they would congregate amongst themselves and stare and whisper. I told the manager how unprofessional rude that was, but to no avail she did nothing. So, I took it upon myself to tell the sales associates that they could at least wait until the customer left the store before talking about them or the transaction on the floor. I also informed them that their behavior was rude and unprofessional. I did not act in a manner that was inappropriate when addressing the associates.

On July 10, 2008 I received a letter in the mail from Sheryl Steiner, Manager of Customer Relations, stating that I used foul language or behavior would not be tolerated in the store and if I could not follow their rules I would not be allowed to shop in their store.

I have never seen a store that condones the behaivors of its employees but punishes the customers.

 

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