Big Al's Pet Food Warehouse

★★★☆☆
34.2718 -118.78
Map and Directions to Big Al's Pet Food Warehouse

805-584-9942

999 E Los Angeles Ave# E

Simi Valley, CA

93065

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About Big Al's Pet Food Warehouse

Pets & Animals

Pets & Animals
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Reviews 1 - 25 of 25.
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hahaahaa. sounds like u got the refund. I buy my mice from Olivia and she is always so happy. They have a cat in the store. not so friendly.

5
★★★★★

hahaahaa. sounds like u got the refund. I buy my mice from Olivia and she is always so happy. They have a cat in the store. not so friendly.

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.

I love Big Al's their staff is so nice and helpful. they have great grooners to. I have not seen the crazy old lady .... yet. Big Al's staff have helped me so much.

5
★★★★★

I love Big Al's their staff is so nice and helpful. they have great grooners to. I have not seen the crazy old lady .... yet. Big Al's staff have helped me so much.

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.

I am not to sure about the store itself or the people everyone is referring too, but they have this groomer Chris and she is the best one in town by far!!!!!!! I have tried several and Chris is cheaper than anyone else i've tried and my dog's always look great when I pick them up and they love to give her kisses!!!!!!

5
★★★★★

I am not to sure about the store itself or the people everyone is referring too, but they have this groomer Chris and she is the best one in town by far!!!!!!! I have tried several and Chris is cheaper than anyone else i've tried and my dog's always look great when I pick them up and they love to give her kisses!!!!!!

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.

I stopped going here years ago for two reasons, one Theresas pet food here in Simi has way better prices. Two the owner of the store doesn't care at all about animals, only money. I told him about Iams, and how they do CRUEL animal testing. He said he didn't care, as long as people spend money on the food that was all he cared about. Shame on him, plus the store is to expensive anyway.

1
★☆☆☆☆

I stopped going here years ago for two reasons, one Theresas pet food here in Simi has way better prices. Two the owner of the store doesn't care at all about animals, only money. I told him about Iams, and how they do CRUEL animal testing. He said he didn't care, as long as people spend money on the food that was all he cared about. Shame on him, plus the store is to expensive anyway.

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0 out of 1 people found this review helpful.

.

I went in and heard the annoying lady isn't there anymore. They have a brand new owner and they're getting new management. It was relief to know the issue with that lady has been addressed. I will definitely go to Big Al's more often know.

4
★★★★☆

I went in and heard the annoying lady isn't there anymore. They have a brand new owner and they're getting new management. It was relief to know the issue with that lady has been addressed. I will definitely go to Big Al's more often know.

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.

I saw Big Al's ad in the paper and thought I'd try it out. I was very surprised and the selection of items for pets. The workers are friendly and helpful. However, after looking more closely, the prices there are outrages and extremely high. If you shop around you can get the same things cheaper at PetSmart, PetCo, Walmart or Target. What a shame. They'd be a big hit in Simi if they had competitive prices. Wake up and smell the dog food Big Al's! You're missing out on an opportunity to serve the Simi Valley Community!

2
★★☆☆☆

I saw Big Al's ad in the paper and thought I'd try it out. I was very surprised and the selection of items for pets. The workers are friendly and helpful. However, after looking more closely, the prices there are outrages and extremely high. If you shop around you can get the same things cheaper at PetSmart, PetCo, Walmart or Target. What a shame. They'd be a big hit in Simi if they had competitive prices. Wake up and smell the dog food Big Al's! You're missing out on an opportunity to serve the Simi Valley Community!

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.

This place is not what i thought it to be. They sold me on the frequent buyer program for food. When i went in to purchase my 6th bag of food they told me that they lost my frequent buyer card, then said i must of had another family member come in and take it cause they changed there program. They told me that i would have to start my program over. Which is not right at all. The girl at the counter even told me that my record showed that i purchase 5 bags. I then called other pet stores in the area and found out that i could purchase my pet food at 18% cheaper than Big Al's. Shame on Big Al's, you just lost a loyal shopper.

1
★☆☆☆☆

This place is not what i thought it to be. They sold me on the frequent buyer program for food. When i went in to purchase my 6th bag of food they told me that they lost my frequent buyer card, then said i must of had another family member come in and take it cause they changed there program. They told me that i would have to start my program over. Which is not right at all. The girl at the counter even told me that my record showed that i purchase 5 bags. I then called other pet stores in the area and found out that i could purchase my pet food at 18% cheaper than Big Al's. Shame on Big Al's, you just lost a loyal shopper.

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.

I have many pets and find Big Al's to be the best pet store in Simi Valley. The advice given by the employees is always good and helpful. Most advice is given with personal experience. I believe all of the managers are helpful and kind and have a wide range of knowledge in the pet store trade. I enjoy the fact that if I need advice about a product, someone is always there to help.

Jodi S.

5
★★★★★

I have many pets and find Big Al's to be the best pet store in Simi Valley. The advice given by the employees is always good and helpful. Most advice is given with personal experience. I believe all of the managers are helpful and kind and have a wide range of knowledge in the pet store trade. I enjoy the fact that if I need advice about a product, someone is always there to help.

Jodi S.

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.

I shop at Big Al's on a bi weekly basis. I know of the "annoying" woman you are referring to not by name but by sight. I have found her advice to be quite good and helpful. She saved me from purchasing dog treats made in China that I thought were made in the US. She is also very knowledgeable about the products available in the store. Her demeaner may not always be that of a cheery teenager, but she is valuable. I think she is passionate about dogs and it comes off as rudeness, but that is not the intent. If you don't want her advice, politely say "thank you i'm finding everything I need." She is a woman that deserves respect. Try getting that kind of help from the Ding Dongs at Petsmart or Petco.

Now the register clerks are another story.... I don't understand why Management doesn't stress the importance of greeting a consumer upon entering the store and at the register. Why is it not standard practice to say thank you for your purchase? These are not new customer service techniques.

Sue- I think this would really improve your sales!

Michelle
Big Al's patron.

3
★★★☆☆

I shop at Big Al's on a bi weekly basis. I know of the "annoying" woman you are referring to not by name but by sight. I have found her advice to be quite good and helpful. She saved me from purchasing dog treats made in China that I thought were made in the US. She is also very knowledgeable about the products available in the store. Her demeaner may not always be that of a cheery teenager, but she is valuable. I think she is passionate about dogs and it comes off as rudeness, but that is not the intent. If you don't want her advice, politely say "thank you i'm finding everything I need." She is a woman that deserves respect. Try getting that kind of help from the Ding Dongs at Petsmart or Petco.

Now the register clerks are another story.... I don't understand why Management doesn't stress the importance of greeting a consumer upon entering the store and at the register. Why is it not standard practice to say thank you for your purchase? These are not new customer service techniques.

Sue- I think this would really improve your sales!

Michelle
Big Al's patron.

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.

I used to shop at Big Al's. Not any more!! What is with the new owner? Is she crazy?. She got rid of all the employees that had any knowledge at all, and hired a bunch of kids. I miss Judy and Sue. The selection is not what it used to be, and the prices are sky high. I will be shopping at Theresa's, at least their staff is friendly and caring.

1
★☆☆☆☆

I used to shop at Big Al's. Not any more!! What is with the new owner? Is she crazy?. She got rid of all the employees that had any knowledge at all, and hired a bunch of kids. I miss Judy and Sue. The selection is not what it used to be, and the prices are sky high. I will be shopping at Theresa's, at least their staff is friendly and caring.

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.

I grew up in simi and we shop at Big Als, we LOVE June who clips the pets nails. We also have never been bothered by anyone at the store and the people there have always been helpful. I don't know what "crazy old lady" people are talking about. We have been going there for MANY years. I also have never been spoken down to or told I was a bad "pet parent" as some of you call it. We have been treated nothing but nice there and think everyone else is crazy.

5
★★★★★

I grew up in simi and we shop at Big Als, we LOVE June who clips the pets nails. We also have never been bothered by anyone at the store and the people there have always been helpful. I don't know what "crazy old lady" people are talking about. We have been going there for MANY years. I also have never been spoken down to or told I was a bad "pet parent" as some of you call it. We have been treated nothing but nice there and think everyone else is crazy.

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.

This is a great store but there defiantly have some character flaws. There are two older women in particular that drive me up the wall every time i enter this store. the older lady with he thick glasses always follows me around and puts stuff in my cart and then watches me when i check out to make sure i buy it.Then there is the loud outspoken manager who i personally cant stand listening to she is more interested in bragging about her dog and how much weight she has lost then in my questions, I have been there when she yells at her employees and puts them down, It is beyond me how she still has a job there " which is another thing she Bragg's about, I wouldn't Bragg about working at a pet store for 13 years!". other than these two the store is clean and the employees are helpful. I adore Judy she has helped me so much with my dogs and birds! I hope this review gives some insight on the store and its ups and down

3
★★★☆☆

This is a great store but there defiantly have some character flaws. There are two older women in particular that drive me up the wall every time i enter this store. the older lady with he thick glasses always follows me around and puts stuff in my cart and then watches me when i check out to make sure i buy it.Then there is the loud outspoken manager who i personally cant stand listening to she is more interested in bragging about her dog and how much weight she has lost then in my questions, I have been there when she yells at her employees and puts them down, It is beyond me how she still has a job there " which is another thing she Bragg's about, I wouldn't Bragg about working at a pet store for 13 years!". other than these two the store is clean and the employees are helpful. I adore Judy she has helped me so much with my dogs and birds! I hope this review gives some insight on the store and its ups and down

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.

The Female manager at this store is the rudest, loudest most irritating person i have ever met. She was yelling at an employ when i walked in the store and was still yelling when i walked out. Why any one would keep a horrible person like that working at their store is beyond me! And why and employ would work under her is even more of a mystery. I love going into the store when she is not working the people who work there are nice and really care about animals but as long as she is there i will shop a pet smart

3
★★★☆☆

The Female manager at this store is the rudest, loudest most irritating person i have ever met. She was yelling at an employ when i walked in the store and was still yelling when i walked out. Why any one would keep a horrible person like that working at their store is beyond me! And why and employ would work under her is even more of a mystery. I love going into the store when she is not working the people who work there are nice and really care about animals but as long as she is there i will shop a pet smart

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.

I thought I was the only person who got stalked by that crazy old lady! I moved to Simi Valley 3 years ago and Big Al's was the closest pet supply store. I had been going there for months and then one day, I took my little dog with me and here comes this old lady who asked if I needed any info about a product so I thought she was nice. She started telling me about the product. Then She started asking me about my dog so I told her about my dog. She went on and on about how I should be taking care of my dog and made me feel that I am a bad pet parent, and that she shows dogs and she knows what is best for my dog. I was fuming and upset that I had to leave the place. One calm shopping day turned out to be disaster! FYI, I grew up taking care of dogs as a family member. Who does she think she is! I have not shopped at that place since bec. of that lady! Country Theresa's is the best! Their staff is even better and they have really good selection!

2
★★☆☆☆

I thought I was the only person who got stalked by that crazy old lady! I moved to Simi Valley 3 years ago and Big Al's was the closest pet supply store. I had been going there for months and then one day, I took my little dog with me and here comes this old lady who asked if I needed any info about a product so I thought she was nice. She started telling me about the product. Then She started asking me about my dog so I told her about my dog. She went on and on about how I should be taking care of my dog and made me feel that I am a bad pet parent, and that she shows dogs and she knows what is best for my dog. I was fuming and upset that I had to leave the place. One calm shopping day turned out to be disaster! FYI, I grew up taking care of dogs as a family member. Who does she think she is! I have not shopped at that place since bec. of that lady! Country Theresa's is the best! Their staff is even better and they have really good selection!

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0 out of 1 people found this review helpful.

.

I go into Big Al's often, and other than that crazy old lady, Myrna I think her name is (stalks you like a lion on its prey), I found the service to be great. Everyone is friendly there and, well almost everyone, and they know how to run the business. I found that whenever I have needed a certain item ordered the warehouse manager has always made sure to get it for me, and just let me say he is quite the cutie. (I bet that's why all the ladies shop there) Although I know the owner Bill, wants to retire and is never there when I go in, I loved always having little chats with the guy! Sweet man. All in all, I recommend this store to all.

5
★★★★★

I go into Big Al's often, and other than that crazy old lady, Myrna I think her name is (stalks you like a lion on its prey), I found the service to be great. Everyone is friendly there and, well almost everyone, and they know how to run the business. I found that whenever I have needed a certain item ordered the warehouse manager has always made sure to get it for me, and just let me say he is quite the cutie. (I bet that's why all the ladies shop there) Although I know the owner Bill, wants to retire and is never there when I go in, I loved always having little chats with the guy! Sweet man. All in all, I recommend this store to all.

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.

Please, I beg you don't go to Big Al's anymore...yes there is that crazy old lady that follows us around also EVERY VISIT trying to start arguments, and eventually got in our face and actually got into a verbal "conversation" which she happily led into how we abuse our animals, which have all lived to 20-something no matter cat or dog or horse or whatever (one rescued pony too)...and we really tried to stave her off, convincing her that that was not the case, she kept on and on right in front of the the register and everyone there. And after what she and that crossed-eyed glass wearing nut manager, who treats her employees like pre-civil war slaves and NEVER SMILES or is nice, finally did to me and my children a few weeks ago, I will NEVER EVER shop my weekly and/or monthly $50- $100 in feed there anymore and will spread the word, as ALL my friends come to me constantly with questions about animal care, which I am humbly happy about.

THEY ARE TWO CWAZY LADIES AT BIG AL'S!! LONG LIVE THERESA'S COUNTRY PET AND ALL THE FAMILY RUN PET SHOPS IN TOWN THAT NEED BUSINESS!! And no, I don't work there or any petshop...I am a stay at home mom with my own "litter" of four babies that love animals too and have been taught well how to be loving and gentle with all animals!

Thanks for listening..sorry so long,
40 year resident of Simi Valley

1
★☆☆☆☆

Please, I beg you don't go to Big Al's anymore...yes there is that crazy old lady that follows us around also EVERY VISIT trying to start arguments, and eventually got in our face and actually got into a verbal "conversation" which she happily led into how we abuse our animals, which have all lived to 20-something no matter cat or dog or horse or whatever (one rescued pony too)...and we really tried to stave her off, convincing her that that was not the case, she kept on and on right in front of the the register and everyone there. And after what she and that crossed-eyed glass wearing nut manager, who treats her employees like pre-civil war slaves and NEVER SMILES or is nice, finally did to me and my children a few weeks ago, I will NEVER EVER shop my weekly and/or monthly $50- $100 in feed there anymore and will spread the word, as ALL my friends come to me constantly with questions about animal care, which I am humbly happy about.

THEY ARE TWO CWAZY LADIES AT BIG AL'S!! LONG LIVE THERESA'S COUNTRY PET AND ALL THE FAMILY RUN PET SHOPS IN TOWN THAT NEED BUSINESS!! And no, I don't work there or any petshop...I am a stay at home mom with my own "litter" of four babies that love animals too and have been taught well how to be loving and gentle with all animals!

Thanks for listening..sorry so long,
40 year resident of Simi Valley

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.

They have very good and helpful poeple at Big Al's, I love thier bunnies.I hope that I can work at Big Al's one day, cause they are just so great. The employees are very helpfull too.

2
★★☆☆☆

They have very good and helpful poeple at Big Al's, I love thier bunnies.I hope that I can work at Big Al's one day, cause they are just so great. The employees are very helpfull too.

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.

The annoying lady is the reason I was avoiding Big Al's too! LOL.
I knew what I wanted and was looking for, but she kept asking me stupid questions and giving her opinion on irrelevant things. Kind of like an annoying fly that keeps buzzing around your head...

I don't know if she's still there cause I got tired of trying to avoid her when I did go there. The owner I believe is a really nice man, and I would love to give him the business, so I'll probably sneak in there again someday to see if the annoying lady is gone. If she IS there, then I'm outta there!

4
★★★★☆

The annoying lady is the reason I was avoiding Big Al's too! LOL.
I knew what I wanted and was looking for, but she kept asking me stupid questions and giving her opinion on irrelevant things. Kind of like an annoying fly that keeps buzzing around your head...

I don't know if she's still there cause I got tired of trying to avoid her when I did go there. The owner I believe is a really nice man, and I would love to give him the business, so I'll probably sneak in there again someday to see if the annoying lady is gone. If she IS there, then I'm outta there!

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I thought that we had just found a new store close to home where we could buy our dog supplies. That was true until we were hounded by a woman who works there that wouldn't leave us alone. She followed us through the store making negative comments on everything we picked out, claiming that it wasn't good for dogs and that we needed to buy whatever other thing SHE picked out. She spoke as if she was the "know all" of dogs and if we really loved our dogs we would buy what she was tellling us to, otherwise we were bad pet owners. She kept asking us questions about our dogs that had nothing to do with our purchases. We love our dogs to death and we try our very hardest to do what's best for them. But just because you raise your dogs one way doesn't mean that if we raise them differently that we are wrong and bad pet owners. This woman tried to make me feel as if i was the worst pet parent ever....I will never shop here again!

1
★☆☆☆☆

I thought that we had just found a new store close to home where we could buy our dog supplies. That was true until we were hounded by a woman who works there that wouldn't leave us alone. She followed us through the store making negative comments on everything we picked out, claiming that it wasn't good for dogs and that we needed to buy whatever other thing SHE picked out. She spoke as if she was the "know all" of dogs and if we really loved our dogs we would buy what she was tellling us to, otherwise we were bad pet owners. She kept asking us questions about our dogs that had nothing to do with our purchases. We love our dogs to death and we try our very hardest to do what's best for them. But just because you raise your dogs one way doesn't mean that if we raise them differently that we are wrong and bad pet owners. This woman tried to make me feel as if i was the worst pet parent ever....I will never shop here again!

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.

Along with a great selection (they even have a list of items made and produced here in the USA) and knowledgeable folks, Big Al's is our new pet store.

We received excellent customer service and even had our pup's nails trimmed by June Mathers (known as Auntie June to locals) for free. She used to volunteer at another local pet store but has since moved to Big Al??s. She so gentle and patient; the only one our kids let touch their paws :)

We love Big Al??s!!!

5
★★★★★

Along with a great selection (they even have a list of items made and produced here in the USA) and knowledgeable folks, Big Al's is our new pet store.

We received excellent customer service and even had our pup's nails trimmed by June Mathers (known as Auntie June to locals) for free. She used to volunteer at another local pet store but has since moved to Big Al??s. She so gentle and patient; the only one our kids let touch their paws :)

We love Big Al??s!!!

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.

I found the service to be excellent with the sales people on the floor , I have always gotten the answers I need. I did get one time a young lady at the cash register that didn't really have the greatest attitude, as if she really didn't want to be there and acted annoyed that I asked a question. Perhaps she was just having a bad day , she was young and inexperienced in customer service, I give her mercy and grace. To learn that part of the business takes time and maturity, but other then that one person I would recommend this store over the others in town!

5
★★★★★

I found the service to be excellent with the sales people on the floor , I have always gotten the answers I need. I did get one time a young lady at the cash register that didn't really have the greatest attitude, as if she really didn't want to be there and acted annoyed that I asked a question. Perhaps she was just having a bad day , she was young and inexperienced in customer service, I give her mercy and grace. To learn that part of the business takes time and maturity, but other then that one person I would recommend this store over the others in town!

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.

The selection is not the largest, the prices are not the best. A close relative of mine once bought expensive dog clippers, and when she tried to use them for the first time they didn't work. She went to exchange the clippers, only to be accused of breaking them, and never got new clippers or her money back.

1
★☆☆☆☆

The selection is not the largest, the prices are not the best. A close relative of mine once bought expensive dog clippers, and when she tried to use them for the first time they didn't work. She went to exchange the clippers, only to be accused of breaking them, and never got new clippers or her money back.

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.

After reading the above review, I felt I needed to review Big Al's Pet Food Warehouse. I have shopped at this store for about 7 years. I have always found what I needed, and if not, sales folks were always available to assist me or offered to order the product. I have found the sales folks to be consistently helpful, knowledgeable, courteous, and pleasant. The selection of products is quite large, offering budget minded as well as premium brands for those insisting on the very best quality for their family pet. When comparing Big Al's to large chain store pet supply firms, I find the largest selection of products at Big Al's and the helpfulness and knowledge of the staff to be far superior. Actually, to sum this up, there's just no comparison - Big Al's is by far, the best.

PROS: Selection and availability of products, knowledgeable staff, prices, hours.
CONS: Can't really think of anything.

5
★★★★★

After reading the above review, I felt I needed to review Big Al's Pet Food Warehouse. I have shopped at this store for about 7 years. I have always found what I needed, and if not, sales folks were always available to assist me or offered to order the product. I have found the sales folks to be consistently helpful, knowledgeable, courteous, and pleasant. The selection of products is quite large, offering budget minded as well as premium brands for those insisting on the very best quality for their family pet. When comparing Big Al's to large chain store pet supply firms, I find the largest selection of products at Big Al's and the helpfulness and knowledge of the staff to be far superior. Actually, to sum this up, there's just no comparison - Big Al's is by far, the best.

PROS: Selection and availability of products, knowledgeable staff, prices, hours.
CONS: Can't really think of anything.

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.

I don't know why, but every time I go into this store they seem to be bothered by the fact that I need help or need to pay for merchandise as they'd rather be doing anything else but helping customers. I had to endure the whole story from one employee of how impressed she was with herself that she raised show dogs, when all I wanted to do was pick up a new leash and collar for my own dog. I really didn't want to hear her story, I just wanted to get in and out quickly. I won't be going there again, even though their prices are good. I'd rather pay a little more and get better service.

2
★★☆☆☆

I don't know why, but every time I go into this store they seem to be bothered by the fact that I need help or need to pay for merchandise as they'd rather be doing anything else but helping customers. I had to endure the whole story from one employee of how impressed she was with herself that she raised show dogs, when all I wanted to do was pick up a new leash and collar for my own dog. I really didn't want to hear her story, I just wanted to get in and out quickly. I won't be going there again, even though their prices are good. I'd rather pay a little more and get better service.

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Latest reviews from Citysearch.

.

I come here to take my 4 dogs to get their shots. Honestly the dr. there is SO AMAZING! he is so nice, gentle, and always remembers them when we come! :) \r
thanks for having affordable shots to us Big Al's!

6
★★★★★

I come here to take my 4 dogs to get their shots. Honestly the dr. there is SO AMAZING! he is so nice, gentle, and always remembers them when we come! :) \r
thanks for having affordable shots to us Big Al's!

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