Manhattan Pizzeria

Let me open by saying that I would have given this place "0" stars if possible. I live in Manhattan Beach and have had pizza delivered from many places in the area. I have ordered from this place several times over the years and have noticed a steady, rapid decline, both in the quality of the pizza and in the service. After a bad experience, I didn't order from this place for a over a year. I decided to give them a chance after reading the reviews here. BIG MISTAKE! The person who answered the phone had trouble hearing my order over the loud music they were playing. After being disconnected when put on "hold" I finally placed my order and was told it would arrive in 30-45 minutes. After an hour, I called and was told that it was already "on it's way." After another 1/2 hour, I called again and was told that they were having problems and was again told that it was already "on it's way." I called again to complain and asked for the manager. I was told that there were no managers and the owner was out of town. When I commented, "When the cat's away, the m*** will play" she hung up on me. The pizza arrived before I could get through again to cancel the order. When it arrived, it was cold, so thin you could see through it (we're not talking "thin crust pizza here) and looked like a big bite had been taken out of it. ANY of the local or chain pizzarias have better pies and service.

Ummm although the last slice I ordered to go (twuz late @ night) was ummm not even warm but the taste (seasoning and crusty/crunchy crust) is so incredible and outstanding ... it didn't matter that much ... I scarfed it down! All the other pizzas available to the public is ummm I DON'T HAVE A NAME FOR IT :(

P.S. THEIR SAUCE OVER ANGEL HAIR PASTA OR IS DIVINELY SEASONED :)

I went this place with my wife yesterday and there was a line out the door of Caucasian kids. We graciously stood in line and when our time came to order the Hispanic male who was taking orders returned to making pizzas. Then a tall, ball-headed Caucasian male looked at us and then turned his back on us for a good five minutes like we didn't exist. There was no one behind us so I suppose there was no urgency to tend to us. We never even had a chance to order any food as we grew tired of being treated as second-class citizens and left. We dine and shop in Manhattan Beach rather frequently and never receive this type of treatment from anyone! One would hope that one person doesn't represent the face of the establishment, but unfortunately he had them all look bad during our visit yesterday.

I am not sure where some of these reviewers have been eating, but it certainly is not at the same Manhattan Pizzeria that my family & I have been frequenting. We went over the weekend, & knowing that it takes a long time to get our pizza, we have begun to order over the phone so that we cut down on some of the wait time. The phone experience was about par; we were put on hold 3 times, we had to repeat everything, & then the order was incorrectly read back. It was obvious the girl on the phone was pre-occupied & not interested in taking our order. She ended by saying the food would be ready in 15 to 20 minutes, & we arrived 12 minutes later. We were pleasantly surprised when we were told our order was ready, even though it was all packed to go when we specifically said we would be dining in. I presented my coupon at the time of payment, only to be told that I had to use it later, since the order was already rung up. I said this was unacceptable, & after much discussion with the gentleman I can only assume was the manager, my coupon was accepted. As soon as we began to eat we could tell why the order was completed so fast; the pizza was reheated from a pie that was sitting out to be sold as individual pieces. It was cold & hard, & did not have the extra cheese we had requested. The salad we ordered was missing the artichokes & croutons we had asked for, & when this was pointed out, they took the salad back to make the necessary corrections, only to bring it back to us still wrong. And, during the entire time the salad was being worked on, the manager was telling his cook (in Spanish) how unreasonable we were. We continue to eat here because my daughter loves the Italian Ices. If not for that, the food & service both are so bad that we would never go back. I cannot wait to find a place that serves decent Italian Ices, since that will mean that my family & I will not have to put up with people who obviously do not care about their customers.

This is truly the best pizza I have eaten west of New York. The low rating is customer service. Delivery is terrible. Either they have decided to not provide it on a given day or evening for whatever reason or, when it is delivered, the order is wrong.

Several times I have called and I get the response that they are not delivering today, this evening, or whatever). The three times I have received delivery, the orders have been wrong. Requested plain cheese pizza and got pepperoni. Requested a side salad and rceived a meatball sandwich. Tried to use coupons dispensed in a neihborhood mailer and the delivery person didn't know what to do (even though I had advised during my telephone order it would be used).Eating at the store itself is not necessarily a treat when the place is crowded - again poor service