Baskin-Robbins

★★☆☆☆
  • 15730 Los Gatos Blvd

    Los Gatos, CA 95032

    Map & Directions
  • 408-356-4433

About Baskin-Robbins

Hours
Daily, 11am - 10pm

Food

Food
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1.5 4
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I have been coming to this Baskin-Robbins for the last 4 years and every time I go there, I am completely disappointed in the service. I keep saying that I will never come back, but being just two blocks from my home, I go there every so often. I don't know how the owner is still in business. She is a horrible person. Every employee I see working there, she is completely abusive to them. She talks to them as if they are dirt and stupid - I feel so bad for them, because they are just kids. She is also the cheapest person you have ever meet. She charges .50 if you don't spend over $10 on your credit card. This is against credit card regulations and I have told her this a few times. She says she'll look into it and never does. There isn't even a sign telling you that there is a charge, she just charges .50. I saw her yell at an employee for over filling a scoop. The scoops I get at her place is much less then the scoops I get at a different Baskin-Robbins, so I think she actively makes the scoops less. She once charged me .5 for an additional spoon after I just spent $40 on an ice-cream cake. I would avoid this place - the energy in there is very negative because the employees are scared to death and her customer skills and ethical relations with people are up there with Hitler.

1
★☆☆☆☆

I have been coming to this Baskin-Robbins for the last 4 years and every time I go there, I am completely disappointed in the service. I keep saying that I will never come back, but being just two blocks from my home, I go there every so often. I don't know how the owner is still in business. She is a horrible person. Every employee I see working there, she is completely abusive to them. She talks to them as if they are dirt and stupid - I feel so bad for them, because they are just kids. She is also the cheapest person you have ever meet. She charges .50 if you don't spend over $10 on your credit card. This is against credit card regulations and I have told her this a few times. She says she'll look into it and never does. There isn't even a sign telling you that there is a charge, she just charges .50. I saw her yell at an employee for over filling a scoop. The scoops I get at her place is much less then the scoops I get at a different Baskin-Robbins, so I think she actively makes the scoops less. She once charged me .5 for an additional spoon after I just spent $40 on an ice-cream cake. I would avoid this place - the energy in there is very negative because the employees are scared to death and her customer skills and ethical relations with people are up there with Hitler.

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Went there 4/03/08.

The service attitude was bad and does not accept coupon properly.
I used a "buy on get one free" coupon. The ice cream servicing size was reduce to half.

0
★☆☆☆☆

Went there 4/03/08.

The service attitude was bad and does not accept coupon properly.
I used a "buy on get one free" coupon. The ice cream servicing size was reduce to half.

Pros: Parking

Cons: Service bad

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First off I have to say that the service here was terrible. The employees seemed very lazy. But I don't blame them. I had a friend who worked here and the things he said make me never want to go to that Baskin Robbins ever again. The owners of the store are incredibly cheap, they reuse plastic spoons after free samples and reuse garbage bags. They have even told by a health inspector to stop this, but they still continue. And they treat employees like garbage. They continued to pay my friend $7.50 an hour even after the minimum wage was raised to $8. To top it off the owners of the store KEEP THE TIPS. I can understand why the employees are so unmotivated. Avoid this Baskin Robbins like the plague.

0
★☆☆☆☆

First off I have to say that the service here was terrible. The employees seemed very lazy. But I don't blame them. I had a friend who worked here and the things he said make me never want to go to that Baskin Robbins ever again. The owners of the store are incredibly cheap, they reuse plastic spoons after free samples and reuse garbage bags. They have even told by a health inspector to stop this, but they still continue. And they treat employees like garbage. They continued to pay my friend $7.50 an hour even after the minimum wage was raised to $8. To top it off the owners of the store KEEP THE TIPS. I can understand why the employees are so unmotivated. Avoid this Baskin Robbins like the plague.

Pros: parking was good

Cons: Possiblity of e coli from reused plastic spoons.

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I have had good service and bad service at this location. They tend to make the ice cream smaller if they are in a hurry or just being lazy. If you want ice cream fast then this would be the place. They are usually not very busy.

3
★★★☆☆

I have had good service and bad service at this location. They tend to make the ice cream smaller if they are in a hurry or just being lazy. If you want ice cream fast then this would be the place. They are usually not very busy.

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