San Jose Camera & Video

★★☆☆☆
  • 1600 Winchester Blvd

    Campbell, CA 95008

    Map & Directions
  • 408-374-1880

About San Jose Camera & Video

Details
Hours
Mon - Wed, Fri, Sat, 10am - 6pm; Thu, 10am - 8pm; Sun, noon - 5pm

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I was there today; I notice the same poor service the first reviewer mentioned. I browsed the store for about ten minutes and noticed they were consistently flippant to each customer. When, I finally ask about their selection of tripods the sales person walked me over to the area of the store and then left acting bored. I decide to buy my tripod at Kamera Corner, which has much better customer service.

0
★☆☆☆☆

I was there today; I notice the same poor service the first reviewer mentioned. I browsed the store for about ten minutes and noticed they were consistently flippant to each customer. When, I finally ask about their selection of tripods the sales person walked me over to the area of the store and then left acting bored. I decide to buy my tripod at Kamera Corner, which has much better customer service.

Pros: seems to have large selection

Cons: bad customer service

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Good selection, but customer service and good prices WON'T be found here. They seem bothered if you ask them a question and are not at all helpful. You'll likely get single sentence responses and they look at you like you're wasting their time. Which seems odd because some of them do ask you if you need help when you arrive - perhaps they are comissions based, because it's downhill from there. I went back recently thinking perhaps my first experience there was a fluke and that they weren't normally like that...trying to give them the benefit of the doubt. It's also a short trip from home. My mistake. Same "customer service" as before: terrible. It was a very unpleasant experience.

Prices are also well above what you'll pay elsewhere. There are so many other options out there, both online and local that there's just no reason to go here. I'll be taking my own advice in the furutre as well and go somewhere else. I don't know how they manage to stay in business!

1
★★☆☆☆

Good selection, but customer service and good prices WON'T be found here. They seem bothered if you ask them a question and are not at all helpful. You'll likely get single sentence responses and they look at you like you're wasting their time. Which seems odd because some of them do ask you if you need help when you arrive - perhaps they are comissions based, because it's downhill from there. I went back recently thinking perhaps my first experience there was a fluke and that they weren't normally like that...trying to give them the benefit of the doubt. It's also a short trip from home. My mistake. Same "customer service" as before: terrible. It was a very unpleasant experience.

Prices are also well above what you'll pay elsewhere. There are so many other options out there, both online and local that there's just no reason to go here. I'll be taking my own advice in the furutre as well and go somewhere else. I don't know how they manage to stay in business!

Pros: Selection

Cons: Poor customer service, prices

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I would have to agree with the previous review. They have a very good selection, but their attitude is horrible. They make you feel stupid because you are not a professional photographer.

I would suggest Keeble & Schuchat in Palo Alto. They don't make you feel quite as bad for asking questions.

1
★★★☆☆

I would have to agree with the previous review. They have a very good selection, but their attitude is horrible. They make you feel stupid because you are not a professional photographer.

I would suggest Keeble & Schuchat in Palo Alto. They don't make you feel quite as bad for asking questions.

Pros: good selection

Cons: service and attitude

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I went into san jose camera ready to spend >1000$ on a lens for my digital SLR. When i asked to compare two different lenses the sales guy just shrugged then acted like it was a pain for him to help me. (by the way there was nobody else in the store except for 3 other employees who by the way were mocking someone who called in to ask questions) The sales guy told me he couldnt show me one of the lenses and i could look at the box on the wall from behind the counter. Now i would have liked to compare the two side by side before such a large purchase, but ended up leaving instead of putting up with these guys.

so i ended up calling the manager and he didnt apologize or offer any suggestions.

i cant belive they could run a business that insults questions from customers who are buying such expensive items.

I hope none of you shop there. could someone please post other potential locations for camera gear in san jose? i will never step foot in that store again. To san jose camera: you have lost a customer forever.

0
★☆☆☆☆

I went into san jose camera ready to spend >1000$ on a lens for my digital SLR. When i asked to compare two different lenses the sales guy just shrugged then acted like it was a pain for him to help me. (by the way there was nobody else in the store except for 3 other employees who by the way were mocking someone who called in to ask questions) The sales guy told me he couldnt show me one of the lenses and i could look at the box on the wall from behind the counter. Now i would have liked to compare the two side by side before such a large purchase, but ended up leaving instead of putting up with these guys.

so i ended up calling the manager and he didnt apologize or offer any suggestions.

i cant belive they could run a business that insults questions from customers who are buying such expensive items.

I hope none of you shop there. could someone please post other potential locations for camera gear in san jose? i will never step foot in that store again. To san jose camera: you have lost a customer forever.

Pros: they had a web site that i could visit

Cons: the service was sooo bad i couldnt stand to give them my money

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I was looking to have my camera repaired and a friend recommended San Jose Camera. I brought my camera in and briefly talk to the staff person and explained what was wrong and what I felt needed to be repaired. He explained that the cost would be right about $50.00. They called me to let me know the exact cost would be $38.00 and did they want me to fix the camera or I could come by and pick up the camera. I asked if they would please fix the camera. Within 3 days the camera was repaired and I have NEVER had a single problem with the camera and that was 5 years ago.

Two years ago, I was look for another SLR camera and called to see if they had any camera in the store. Yes, they did and the cost was reasonable. I went down paid for the camera and I have never had a problem with that camera. I was very pleased with the service that I received.

Currently I am looking to have my digital camera repaired, and I am confident that I will receive the same excellent service that I have always received from San Jose Camera.

I have since moved to southern California and this is the only place that I would trust to fix my cameras. They were honest and very nice to me. I have no complaints regarding their service. I hope you will experience the same excellent service. When I read the other comments, I was shocked at what they said, because that has not been my experience at all.

PROS: They were able to fix my camera without any trouble.
CONS:

4
★★★★☆

I was looking to have my camera repaired and a friend recommended San Jose Camera. I brought my camera in and briefly talk to the staff person and explained what was wrong and what I felt needed to be repaired. He explained that the cost would be right about $50.00. They called me to let me know the exact cost would be $38.00 and did they want me to fix the camera or I could come by and pick up the camera. I asked if they would please fix the camera. Within 3 days the camera was repaired and I have NEVER had a single problem with the camera and that was 5 years ago.

Two years ago, I was look for another SLR camera and called to see if they had any camera in the store. Yes, they did and the cost was reasonable. I went down paid for the camera and I have never had a problem with that camera. I was very pleased with the service that I received.

Currently I am looking to have my digital camera repaired, and I am confident that I will receive the same excellent service that I have always received from San Jose Camera.

I have since moved to southern California and this is the only place that I would trust to fix my cameras. They were honest and very nice to me. I have no complaints regarding their service. I hope you will experience the same excellent service. When I read the other comments, I was shocked at what they said, because that has not been my experience at all.

PROS: They were able to fix my camera without any trouble.
CONS:

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If you know exactly what camera you're looking for, or if you want to buy a high end camera or piece of equipment this might be the place to go. In my experience, I didn't know what I needed and I was looking for a middle of the road camera. The staff I spoke to were rude. My guess is they work on commission and I was probably taking up too much time and wasn't going to be buying a $1,000 camera and so they would make little money with me. Would not recommend

2
★★☆☆☆

If you know exactly what camera you're looking for, or if you want to buy a high end camera or piece of equipment this might be the place to go. In my experience, I didn't know what I needed and I was looking for a middle of the road camera. The staff I spoke to were rude. My guess is they work on commission and I was probably taking up too much time and wasn't going to be buying a $1,000 camera and so they would make little money with me. Would not recommend

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Bought some camera film for my SLR before a trip to New york. The film did not really match to my expectatons but was not that bad too. The place is pretty old but they are aware of what they sell.h

3
★★★☆☆

Bought some camera film for my SLR before a trip to New york. The film did not really match to my expectatons but was not that bad too. The place is pretty old but they are aware of what they sell.h

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I really don't know how this place manages to stay in business. But apparently it has been in business for over 70 years! Some have said that you can get pretty good prices on camera equipment here. But you have to know what you want to get cause they don't seem to like to "waste" time trying to figure out what you are looking for. The store has a display section of cameras they sell. Whether or not it's all of the cameras they sell, I don't know. Also they won't even offer to let you try the cameras in the store or handle the cameras to see if you like what you could be buying.

Don't even bother with this place. The staff there are snobby and will not deal with you unless you know what exactly you want. It is not an inviting environment for anyone who wants to see and handle many cameras. Really, when you go to a camera store, you are looking for service. IF you were looking for a great deal, buy it online.

PROS:
CONS: Forget about getting any service here. The staff is stuck up and not helpful at all.

1
★☆☆☆☆

I really don't know how this place manages to stay in business. But apparently it has been in business for over 70 years! Some have said that you can get pretty good prices on camera equipment here. But you have to know what you want to get cause they don't seem to like to "waste" time trying to figure out what you are looking for. The store has a display section of cameras they sell. Whether or not it's all of the cameras they sell, I don't know. Also they won't even offer to let you try the cameras in the store or handle the cameras to see if you like what you could be buying.

Don't even bother with this place. The staff there are snobby and will not deal with you unless you know what exactly you want. It is not an inviting environment for anyone who wants to see and handle many cameras. Really, when you go to a camera store, you are looking for service. IF you were looking for a great deal, buy it online.

PROS:
CONS: Forget about getting any service here. The staff is stuck up and not helpful at all.

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