Printer Repair Depot

★★★★☆
  • 7674 Clairemont Mesa Blvd

    San Diego, CA 92111

    Map & Directions
  • 858-874-8262

About Printer Repair Depot

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Hours
Mon-Fri 7:30am-5pm, Sat 10am-1pm

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I was having problems with my HP Officejet and needed to print up some invitations to my daughters surprise party...i was able to get back my printer in 1 day. This business is very efficent and fast. I like my printer and was not looking to replace it. The cost was $65.00 to repair much better than the cost of a new printer thanks Dan you saved the day

4
★★★★☆

I was having problems with my HP Officejet and needed to print up some invitations to my daughters surprise party...i was able to get back my printer in 1 day. This business is very efficent and fast. I like my printer and was not looking to replace it. The cost was $65.00 to repair much better than the cost of a new printer thanks Dan you saved the day

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Watch out for these guys. I gave them two stars because they did eventually fix my printer, and so far it works pretty well. Not perfect, but a lot better than when I took it in. That??s the good news. The bad news is everything else about this organization.

When you take your printer in, they??ll tell you they will get back to you in a couple of days with an estimate. A week later you still haven??t heard from them, so you give them a call only to be told that they are kind of backed up, but they will have something for you by the end of the day. Sometime late the following day you actually get a call, in my case telling me the print head needs to be replaced. The price sounds OK, it??s about the price of a new printer, but that??s probably not these guys?? fault. They tell you it takes a couple of days to order the head in, and a day or so to install it.

Then another week goes by with no word, so you call them back. This time they tell you that Brother, (or HP, or EPSON, or whoever made you printer) is not the fastest at shipping parts, and they still don??t have the head in. You ask them to check on the status, and receive the customary reply, ??We??ll let you know by the end of the day.? They don??t call, of course, and you spend another week fondly remembering the days when you used to be able to print things.

After that week goes by, you call again. This time a miracle has occurred and your printer is actually ready. In fact, they tell you, it was ready five days ago. They tried to call you, but since their caller ID is blocked and you don??t accept anonymous calls, they couldn??t get through, so they just forgot about it. Odd, you think, since they called you from their shop to tell you that you needed a new print head and that call came through. When you ask about it at the shop you get several versions of how it??s all somebody else??s fault, followed by the owner telling you he ??Doesn??t think it??s any big deal,? as he turns his back and walks around the corner where he no longer has to bothered by lowly customers.

Bottom line on these guys, if you want your printer fixed and don??t care how long it takes, or whether they keep their promises, or how they treat you during the process, then the Printer Repair Depot might be for you. However, if courtesy, customer service, and feeling that the establishment appreciates you business are at all important to you, you??ll be better off somewhere else. I know I will never go back.

2
★★☆☆☆

Watch out for these guys. I gave them two stars because they did eventually fix my printer, and so far it works pretty well. Not perfect, but a lot better than when I took it in. That??s the good news. The bad news is everything else about this organization.

When you take your printer in, they??ll tell you they will get back to you in a couple of days with an estimate. A week later you still haven??t heard from them, so you give them a call only to be told that they are kind of backed up, but they will have something for you by the end of the day. Sometime late the following day you actually get a call, in my case telling me the print head needs to be replaced. The price sounds OK, it??s about the price of a new printer, but that??s probably not these guys?? fault. They tell you it takes a couple of days to order the head in, and a day or so to install it.

Then another week goes by with no word, so you call them back. This time they tell you that Brother, (or HP, or EPSON, or whoever made you printer) is not the fastest at shipping parts, and they still don??t have the head in. You ask them to check on the status, and receive the customary reply, ??We??ll let you know by the end of the day.? They don??t call, of course, and you spend another week fondly remembering the days when you used to be able to print things.

After that week goes by, you call again. This time a miracle has occurred and your printer is actually ready. In fact, they tell you, it was ready five days ago. They tried to call you, but since their caller ID is blocked and you don??t accept anonymous calls, they couldn??t get through, so they just forgot about it. Odd, you think, since they called you from their shop to tell you that you needed a new print head and that call came through. When you ask about it at the shop you get several versions of how it??s all somebody else??s fault, followed by the owner telling you he ??Doesn??t think it??s any big deal,? as he turns his back and walks around the corner where he no longer has to bothered by lowly customers.

Bottom line on these guys, if you want your printer fixed and don??t care how long it takes, or whether they keep their promises, or how they treat you during the process, then the Printer Repair Depot might be for you. However, if courtesy, customer service, and feeling that the establishment appreciates you business are at all important to you, you??ll be better off somewhere else. I know I will never go back.

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Repaired my HP 4250 that was paperjamming and printing terrible - responded to my querry the next day, very prompt service thanks

5
★★★★★

Repaired my HP 4250 that was paperjamming and printing terrible - responded to my querry the next day, very prompt service thanks

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Terrible customer service from these guys. While they might be capable at repairing small consumer (disposable ) printers, they do not demonstrate much technical ability on high end HP printers (and that's when they bother to show up and not flake on a service call). Save yourself the headache, call HP and have them recommend a qualified repair facility.

1
★☆☆☆☆

Terrible customer service from these guys. While they might be capable at repairing small consumer (disposable ) printers, they do not demonstrate much technical ability on high end HP printers (and that's when they bother to show up and not flake on a service call). Save yourself the headache, call HP and have them recommend a qualified repair facility.

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Answered my call promptly, stated that repair identification is at no cost and gave good direction of location. Found easily, came out to car and told me on the spot the problem, and could give me a price after searching for part.

Even though I could've bought the part myself for $50.00 less, they installed it on the spot at no charge, and when my pages continued to show a "repeat image" they offered a great price for the same new toner I just put in.

Tested the printer again, showed that it was functioning properly, and sent me on my way. The problem is solved, they were courteous and I am happy,

Would give them my business again.

4
★★★★☆

Answered my call promptly, stated that repair identification is at no cost and gave good direction of location. Found easily, came out to car and told me on the spot the problem, and could give me a price after searching for part.

Even though I could've bought the part myself for $50.00 less, they installed it on the spot at no charge, and when my pages continued to show a "repeat image" they offered a great price for the same new toner I just put in.

Tested the printer again, showed that it was functioning properly, and sent me on my way. The problem is solved, they were courteous and I am happy,

Would give them my business again.

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When our laser printer started making loud obnoxious noises I went on a search for a local repair shop and came across this company.

They took a look at my printer and figured out what was wrong with it while I waited. They ordered the parts and had it up and running within a couple days.
They were gentle with the repair cost as well.

Highly recommended!

5
★★★★★

When our laser printer started making loud obnoxious noises I went on a search for a local repair shop and came across this company.

They took a look at my printer and figured out what was wrong with it while I waited. They ordered the parts and had it up and running within a couple days.
They were gentle with the repair cost as well.

Highly recommended!

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.

I have called them twice and sent them an email. I explicitly explained what my problem was and they said they would get back to me to get my printer in to repair and they never have. It has been almost two weeks since I made my first request. I won't use them and won't recommend them.

1
★☆☆☆☆

I have called them twice and sent them an email. I explicitly explained what my problem was and they said they would get back to me to get my printer in to repair and they never have. It has been almost two weeks since I made my first request. I won't use them and won't recommend them.

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They were very helpful right off the bat. I called in, spoke with one of their techs about my printer problem and the noise it was making, he gave me some advice of what i can do, when that didnt solve it they were quick to send someone out and got the problem fixed right away. I really liked the fact that they tried to help me on the phone and was plain and honest about it. I would recommend them any day!

5
★★★★★

They were very helpful right off the bat. I called in, spoke with one of their techs about my printer problem and the noise it was making, he gave me some advice of what i can do, when that didnt solve it they were quick to send someone out and got the problem fixed right away. I really liked the fact that they tried to help me on the phone and was plain and honest about it. I would recommend them any day!

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I have an HP Officejet L7650 which is my only machine for printing faxing and coping. After spending 2 days fighting with a paperam. I brought it in to thier shop and 2 hours later it was repaired for only $40.00. Way better than buying a new machine, thanks

5
★★★★★

I have an HP Officejet L7650 which is my only machine for printing faxing and coping. After spending 2 days fighting with a paperam. I brought it in to thier shop and 2 hours later it was repaired for only $40.00. Way better than buying a new machine, thanks

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I have a designjet 5000 which i was getting repaired by a company out of Irvine. I was fed up with paying a travel charge for them to come to San Diego. I did some digging online and found these guys. No travel charge and a fixed labor rate, i wasn't sure to believe it or not. But i was very happy that they repaired my carriage belt for the quoted price... now they are more laser printer reair company too..thier employee Jose was friendly and nice, thanks that guy should get a raise

5
★★★★★

I have a designjet 5000 which i was getting repaired by a company out of Irvine. I was fed up with paying a travel charge for them to come to San Diego. I did some digging online and found these guys. No travel charge and a fixed labor rate, i wasn't sure to believe it or not. But i was very happy that they repaired my carriage belt for the quoted price... now they are more laser printer reair company too..thier employee Jose was friendly and nice, thanks that guy should get a raise

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My HP Laserjet 4000 had a major paper jam. Unfortunately for me, the majority of my work is done with my printer. After two hours of probing and jamming screwdrivers and tweezers into my printer to loosen the paper, I gave up.

I found Printer Repair Depot on a list of printer repair places; however the shop is a good 20 mins away from my house, 40 mins with traffic. I called and Jack answered. I told him my story, and he said they do house calls for an extra fee.

They were at my house in less than two hours, same day! He got to business, and within seconds had my printer disassembled on the dining room table.

These guys knew their stuff! He might be able to do repairs blind-folded! After engaging in some small talk, we found he'd been in the printer business for 16+ years, and shared a wealth of information about all sorts of different printers. Helped me buy smarter when I got a new printer.

I completely recommend this company. I was very pleased with the service. My printer ended up needing printing rollers. He also cleaned and replaced my rubber rollers as a complimentary service.

This company also sells printer supplies as well. I will be buying my toner cartridges from Printer Repair Depot in the future, and I would definitely call again if I need any help with my trusty printer

5
★★★★★

My HP Laserjet 4000 had a major paper jam. Unfortunately for me, the majority of my work is done with my printer. After two hours of probing and jamming screwdrivers and tweezers into my printer to loosen the paper, I gave up.

I found Printer Repair Depot on a list of printer repair places; however the shop is a good 20 mins away from my house, 40 mins with traffic. I called and Jack answered. I told him my story, and he said they do house calls for an extra fee.

They were at my house in less than two hours, same day! He got to business, and within seconds had my printer disassembled on the dining room table.

These guys knew their stuff! He might be able to do repairs blind-folded! After engaging in some small talk, we found he'd been in the printer business for 16+ years, and shared a wealth of information about all sorts of different printers. Helped me buy smarter when I got a new printer.

I completely recommend this company. I was very pleased with the service. My printer ended up needing printing rollers. He also cleaned and replaced my rubber rollers as a complimentary service.

This company also sells printer supplies as well. I will be buying my toner cartridges from Printer Repair Depot in the future, and I would definitely call again if I need any help with my trusty printer

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DO NOT USE these guys!

I called Printer Repair Depot to have my $7000 color laser printer repaired. At the time I called for the appointment I told him the manufacturer, model and the problem...didn't print any color. They sent over a "so called" technician. He not only had never worked on that printer, he didn't seem to have a clue as to what to do or where to start. He was a very nice guy but was not prepared.

He said he would have to go back and find the service manual. I said that I could quickly download it. He said he had other clients so couldn't stay. He had only been there for 20 minutes. When he left, I contacted his manager, John. I told him that I took the whole day off for this and he should have sent someone that had experience with this printer. The scary thing is that this guy was his "best" technician....yikes! He also said it wasn't too late to go back to work.....WHAT..you're kidding right?

John called back a few minutes after I ended the call and after he spoken to his technician. He said it was not an easy fix and probably no one else would even work on it. Interestingly, before the technician left my house he said to call Mr. Copy because they only worked on Xerox printers and could probably come out right away. That was the best thing that came out of this experience. Thanks for the tip.

Moral of the story...if you just need your toner changed or something not too difficult..they may be fine, but if you need a real repair you might want to go with a real printer repair company.

I had really hoped it worked out because I was also looking for a company to work on our company printers.

1
★☆☆☆☆

DO NOT USE these guys!

I called Printer Repair Depot to have my $7000 color laser printer repaired. At the time I called for the appointment I told him the manufacturer, model and the problem...didn't print any color. They sent over a "so called" technician. He not only had never worked on that printer, he didn't seem to have a clue as to what to do or where to start. He was a very nice guy but was not prepared.

He said he would have to go back and find the service manual. I said that I could quickly download it. He said he had other clients so couldn't stay. He had only been there for 20 minutes. When he left, I contacted his manager, John. I told him that I took the whole day off for this and he should have sent someone that had experience with this printer. The scary thing is that this guy was his "best" technician....yikes! He also said it wasn't too late to go back to work.....WHAT..you're kidding right?

John called back a few minutes after I ended the call and after he spoken to his technician. He said it was not an easy fix and probably no one else would even work on it. Interestingly, before the technician left my house he said to call Mr. Copy because they only worked on Xerox printers and could probably come out right away. That was the best thing that came out of this experience. Thanks for the tip.

Moral of the story...if you just need your toner changed or something not too difficult..they may be fine, but if you need a real repair you might want to go with a real printer repair company.

I had really hoped it worked out because I was also looking for a company to work on our company printers.

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i have a canon MP 780 - with a maintenance error..after looking on the computer for 2 hours researching this and trying to get in touch with canon...I called these guys...they charges me $80.00 what they quoted no upsell and got it back to me in 3 days, just call

5
★★★★★

i have a canon MP 780 - with a maintenance error..after looking on the computer for 2 hours researching this and trying to get in touch with canon...I called these guys...they charges me $80.00 what they quoted no upsell and got it back to me in 3 days, just call

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I thought i would have to replace my hp officejet but these guys fixed it for $40.00 and in 2 days - and for what they said on the phone call - i think everyone should call before buying new

5
★★★★★

I thought i would have to replace my hp officejet but these guys fixed it for $40.00 and in 2 days - and for what they said on the phone call - i think everyone should call before buying new

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I depend upon my printer and I freak out when it doesn't work. Twice now these guys have come to my rescue-- quickly and at a very good price.

I recommend them.

5
★★★★★

I depend upon my printer and I freak out when it doesn't work. Twice now these guys have come to my rescue-- quickly and at a very good price.

I recommend them.

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Highly recommended. Lots of help with a broken down laser printer. Even advanced technicians will have problems with printers at some point.

5
★★★★★

Highly recommended. Lots of help with a broken down laser printer. Even advanced technicians will have problems with printers at some point.

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