Pacific Pointe Retirement Village

★★☆☆☆
  • 171 4th Ave

    Chula Vista, CA 91910

    Map & Directions
  • 619-420-8744

About Pacific Pointe Retirement Village

Hours
Mon. - Sun. 24 Hours

Health & Medical

Health & Medical
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2.0 4
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The number of things to be said about Pacific Pointe could fill a book. For starters, I took a trip there and they asked me to stay for lunch. It sounded great but as soon as we sat down our 5 min window of waiting turned into 10 which turned into 15 and so on. Not only are the staff horrifically slow and uncaring in their exact orders but they hire people that have a small grasp on conversational English. I couldn't imagine how some of the older residents with hearing problem felt attempting to under stand anything these ladies would say.

The rooms are small and look like army Diggs with their bland coloring and cinder block walls they simply paint over. A number of things in rooms weren't up to par and the hallways were flooded with large discolored stains which almost as noticeable as the smell of urine bursting from the uncleaned carpets which I assume the staff simply did not bother to clean

Save your money and let your loved older ones live in a non bed bug infested, 70s hotel turned senior housing.

1
★☆☆☆☆

The number of things to be said about Pacific Pointe could fill a book. For starters, I took a trip there and they asked me to stay for lunch. It sounded great but as soon as we sat down our 5 min window of waiting turned into 10 which turned into 15 and so on. Not only are the staff horrifically slow and uncaring in their exact orders but they hire people that have a small grasp on conversational English. I couldn't imagine how some of the older residents with hearing problem felt attempting to under stand anything these ladies would say.

The rooms are small and look like army Diggs with their bland coloring and cinder block walls they simply paint over. A number of things in rooms weren't up to par and the hallways were flooded with large discolored stains which almost as noticeable as the smell of urine bursting from the uncleaned carpets which I assume the staff simply did not bother to clean

Save your money and let your loved older ones live in a non bed bug infested, 70s hotel turned senior housing.

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Be careful when placing your loved one here. My Mom lived on the 6th floor of the Independent living building. She was suffering a heart attack during the middle of the night. She pulled the emergency cord twice asking for help that leads to the nursing center. Instead of calling for an ambulance, the nurse comes up to the apartment which took 10 minutes to evaluate her. (She actually admitted all of this to me.) By the time the nurse finally got there, she had passed away. They told me they needed to be sure that it was not a false alarm before calling the paramedics. Unbelievable!! My mother was of sound mind and was not one to have a history of pulling the emergency cord for no reason. Fredericka's marketing team really tries to push the fact the paramedics are close by in an emergency. My advice is to be very cautious! If your loved one does move into this place, make sure they call 911 themselves or make sure they wear a Life Alert necklace. Do not depend on their nursing staff! Also, you may want to pick a lower floor to live on. The elevators are very slow so in an emergency it would be very difficult to get to a resident who needs help. I found this to be very different than what their marketing department portrayed it to be. It has been two years and my heart still breaks over what happened.

1
★☆☆☆☆

Be careful when placing your loved one here. My Mom lived on the 6th floor of the Independent living building. She was suffering a heart attack during the middle of the night. She pulled the emergency cord twice asking for help that leads to the nursing center. Instead of calling for an ambulance, the nurse comes up to the apartment which took 10 minutes to evaluate her. (She actually admitted all of this to me.) By the time the nurse finally got there, she had passed away. They told me they needed to be sure that it was not a false alarm before calling the paramedics. Unbelievable!! My mother was of sound mind and was not one to have a history of pulling the emergency cord for no reason. Fredericka's marketing team really tries to push the fact the paramedics are close by in an emergency. My advice is to be very cautious! If your loved one does move into this place, make sure they call 911 themselves or make sure they wear a Life Alert necklace. Do not depend on their nursing staff! Also, you may want to pick a lower floor to live on. The elevators are very slow so in an emergency it would be very difficult to get to a resident who needs help. I found this to be very different than what their marketing department portrayed it to be. It has been two years and my heart still breaks over what happened.

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Satisfatory at best! Before moving a loved one into this facility, you may want to sample the food or, at the very least, observe a meal being served to the residents. There are often staff shortages in the kitchen which cause LONG wait times in the dining room! The elevator situation is also very poor. Both elevators are small and slow. I don't know how they would get the residents evacuated in the event there was an emergency.

3
★★★☆☆

Satisfatory at best! Before moving a loved one into this facility, you may want to sample the food or, at the very least, observe a meal being served to the residents. There are often staff shortages in the kitchen which cause LONG wait times in the dining room! The elevator situation is also very poor. Both elevators are small and slow. I don't know how they would get the residents evacuated in the event there was an emergency.

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But having been to this place many times, I can say it's satisfactory for the price they charge. I know other places can run quite expensive. They feed them three square meals a day and then some. It may not always taste great but that's to be expected, I guess.

They'll take residents to the bank, the casinos, etc. on a weekly basis and they do have social events like Movie Night, Ice Cream, etc.

PROS:
CONS: They should do a better job of checking in on residents if they've been MIA

3
★★★☆☆

But having been to this place many times, I can say it's satisfactory for the price they charge. I know other places can run quite expensive. They feed them three square meals a day and then some. It may not always taste great but that's to be expected, I guess.

They'll take residents to the bank, the casinos, etc. on a weekly basis and they do have social events like Movie Night, Ice Cream, etc.

PROS:
CONS: They should do a better job of checking in on residents if they've been MIA

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