Santa Monica Nissan

★★☆☆☆
  • 1599 Santa Monica Blvd

    Santa Monica, CA 90404

    Map & Directions
  • 310-998-2200

About Santa Monica Nissan

Hours
Mon - Fri 7:30am - 6pm; Sat, 8am - 5pm

Automotive

Automotive
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2.2222 9
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Mitch Freeman you are a total idiot!!! I called here to get a price on my total out the door price of my lease buyout and old Mitch told me straight up that it was more trouble than worthwhile to assist me with the figures and paperwork.Largely I'm sure due to the fact that I was toting a handsome 3.99% APR check through Pentagon Federal Credit Union that all of his super resourceful banks I'm sure couldn't even come close to.He told me to have the paperwork from the original dealer (in Florida) mailed to me here and sent back,after I told him I was not interested in that option, he then replied with "this conversation is over".I immediately asked speak to the manager,he replied "I am the manager".I asked if he was the manger of the dealership?and he repeated "I am the manger", I continued to ask if he was the general manager or the owner as well, and that I wanted speak with one of the 2 right away.This guy was really something,he refused to let me speak to another person so I had to hang up on him and call back and ask for the sales manger.In the time between me hanging up on Mitch and calling back he must have run to the managers office because the manager told me he was showing him some paperwork about the deal and that he would talk to Mitch and call me back in 5 minutes.Well the call back never came and I instead took my check and went to OC Nissan of Garden Grove where they gave me the price over the phone,I made arrangements to bring the proper amount of money with me,the price was honored and I was in and out in no time at all.Out of pure spite I purchased gap insurance and an extended warranty from the finance department at OC Nissan,so Mitch if you ever read this review you will know for sure that you lost money because of the way you chose to speak to me.And I'm not really anyone important but I do live in Santa Monica and I do typically do business locally and I have owned Nissan's for over 10 years,but unfortunately for you Mitch you just cost yourself and your dealership a loyal customer.A little effort goes a long way in my book and I received none from this dealer,and by the way if you're gonna try and tell me that your the boss of the place maybe you should change your title on the website from "Internet Sales"to "Owner.

0
★☆☆☆☆

Mitch Freeman you are a total idiot!!! I called here to get a price on my total out the door price of my lease buyout and old Mitch told me straight up that it was more trouble than worthwhile to assist me with the figures and paperwork.Largely I'm sure due to the fact that I was toting a handsome 3.99% APR check through Pentagon Federal Credit Union that all of his super resourceful banks I'm sure couldn't even come close to.He told me to have the paperwork from the original dealer (in Florida) mailed to me here and sent back,after I told him I was not interested in that option, he then replied with "this conversation is over".I immediately asked speak to the manager,he replied "I am the manager".I asked if he was the manger of the dealership?and he repeated "I am the manger", I continued to ask if he was the general manager or the owner as well, and that I wanted speak with one of the 2 right away.This guy was really something,he refused to let me speak to another person so I had to hang up on him and call back and ask for the sales manger.In the time between me hanging up on Mitch and calling back he must have run to the managers office because the manager told me he was showing him some paperwork about the deal and that he would talk to Mitch and call me back in 5 minutes.Well the call back never came and I instead took my check and went to OC Nissan of Garden Grove where they gave me the price over the phone,I made arrangements to bring the proper amount of money with me,the price was honored and I was in and out in no time at all.Out of pure spite I purchased gap insurance and an extended warranty from the finance department at OC Nissan,so Mitch if you ever read this review you will know for sure that you lost money because of the way you chose to speak to me.And I'm not really anyone important but I do live in Santa Monica and I do typically do business locally and I have owned Nissan's for over 10 years,but unfortunately for you Mitch you just cost yourself and your dealership a loyal customer.A little effort goes a long way in my book and I received none from this dealer,and by the way if you're gonna try and tell me that your the boss of the place maybe you should change your title on the website from "Internet Sales"to "Owner.

Pros: Location

Cons: Unprofessional Staff

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User Rating: 1 out of 5 stars
by 350z 12/15/2009
I go to the dealership out of convenience. While routine service is acceptable, their troubleshooting and problem solving are sub-standard. I have to agree with other users / reviewers that they are most interested in your money and not interested in helping or fixing your problem.
Case In Point: I had my Nissan 350z serviced due to a recurring battery drain. The car battery would die if I don't drive the car for a few days (i.e. short vacation or business trip).
After keeping the car for 3 days and making numerous electrical diagnostic checks, they concluded that it was my 'after-market' alarm system that is causing the drain. On the phone, they recommended a new battery (old one is not taking a full charge), and 'disabling' the alarm system so it can be 'repaired' at the appropriate alarm dealer. When I got my car back, the entire alarm system was removed from the car, wires cut, modules taken out - all the parts with tangled wiring in one bag. In addition, the powerlocks to the doors were disconnected (as the door lock circuit was deactivated during the alarm removal) AND the power source (positive connector) for the custom radio was also disconnected. All the above to the tune of $800 plus.
Now.. if I realize they were going to remove the entire alarm system by cutting the wires, etc., I would sensibly ask them not to do that and simply take the car in to the alarm dealer for service. What do you think the alarm dealer said when I handed them a plastic bag of parts with a bundle of wires and I asked them to 'repair' it??
Yes... I ended up with more costs - installation of a new alarm system. When I call to complain about the service, the service representative pretty much told me that "I had agreed to the service on the phone" (I agreed to 'disconnecting' vs. 'removing' - a play on words?) and that they have spent almost 3 days on the car and 'could have charged' me more...
Lesson Learned: When it comes to troubleshooting and repairs, they are not the best in terms of customers service and they definitely are more interested in getting money out of you!

1
★☆☆☆☆

User Rating: 1 out of 5 stars
by 350z 12/15/2009
I go to the dealership out of convenience. While routine service is acceptable, their troubleshooting and problem solving are sub-standard. I have to agree with other users / reviewers that they are most interested in your money and not interested in helping or fixing your problem.
Case In Point: I had my Nissan 350z serviced due to a recurring battery drain. The car battery would die if I don't drive the car for a few days (i.e. short vacation or business trip).
After keeping the car for 3 days and making numerous electrical diagnostic checks, they concluded that it was my 'after-market' alarm system that is causing the drain. On the phone, they recommended a new battery (old one is not taking a full charge), and 'disabling' the alarm system so it can be 'repaired' at the appropriate alarm dealer. When I got my car back, the entire alarm system was removed from the car, wires cut, modules taken out - all the parts with tangled wiring in one bag. In addition, the powerlocks to the doors were disconnected (as the door lock circuit was deactivated during the alarm removal) AND the power source (positive connector) for the custom radio was also disconnected. All the above to the tune of $800 plus.
Now.. if I realize they were going to remove the entire alarm system by cutting the wires, etc., I would sensibly ask them not to do that and simply take the car in to the alarm dealer for service. What do you think the alarm dealer said when I handed them a plastic bag of parts with a bundle of wires and I asked them to 'repair' it??
Yes... I ended up with more costs - installation of a new alarm system. When I call to complain about the service, the service representative pretty much told me that "I had agreed to the service on the phone" (I agreed to 'disconnecting' vs. 'removing' - a play on words?) and that they have spent almost 3 days on the car and 'could have charged' me more...
Lesson Learned: When it comes to troubleshooting and repairs, they are not the best in terms of customers service and they definitely are more interested in getting money out of you!

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You people should go here. I'm so happy with my new car. They got me good financing and were nice to me and my family. Nobody was right on top of us. I never thought I could have a car this nice and afford it this easy. The guys were fun. THANK YOU SANTA MONICA NISSAN!!!

5
★★★★★

You people should go here. I'm so happy with my new car. They got me good financing and were nice to me and my family. Nobody was right on top of us. I never thought I could have a car this nice and afford it this easy. The guys were fun. THANK YOU SANTA MONICA NISSAN!!!

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Good job everyone. I bought my Maxima here and it is a great car. And the people were especially nice. Darin really helped me with buying and Anthony made me feel comfortable. I've come back for some installations and the service is smooth too. This is the first time I have ever felt this good buying a car and I am telling everyone I know- this is the place to go.

5
★★★★★

Good job everyone. I bought my Maxima here and it is a great car. And the people were especially nice. Darin really helped me with buying and Anthony made me feel comfortable. I've come back for some installations and the service is smooth too. This is the first time I have ever felt this good buying a car and I am telling everyone I know- this is the place to go.

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We were ripped off for $1,500 in repairs when there was a factory service bulletin that would have fixed the problem for $100. When we found out about the bulletin we went back to the dealer and they said too bad. We also contacted Nissan Corporate and they said that the dealers are free to do what they please. No Integrity, No Corporate accountability. I would not go there to put air in my tires. Be warned and stay away.

1
★☆☆☆☆

We were ripped off for $1,500 in repairs when there was a factory service bulletin that would have fixed the problem for $100. When we found out about the bulletin we went back to the dealer and they said too bad. We also contacted Nissan Corporate and they said that the dealers are free to do what they please. No Integrity, No Corporate accountability. I would not go there to put air in my tires. Be warned and stay away.

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Twice I have received estimates from this dealership that were hundreds of dollars over what I eventually paid to have the car repaired elsewhere. Once was for a leak which they assured me would cost over $1000 and another to replace a headlight bulb for $160. Both the leak repair and bulb replacement cost me less than $150 at a certified Nissan repair shop nearby.

Personally, the way they spoke to me was a very good indicator of how they do business. They once told me, "That's a very expensive part for that car" prior to me even telling them what type of car I had and another time said, "Checking for a leak takes at least 2 hours of work" which I found outrageous considering they told me this over the phone and hadn't even looked at the car. Overall, I just found them quite "fishy" and felt like they were baiting me for uneccesary repairs and inflated labor costs.

Bottom line, I didn't trust them. I caution anyone who uses this dealership for repairs to their Nissan.

1
★☆☆☆☆

Twice I have received estimates from this dealership that were hundreds of dollars over what I eventually paid to have the car repaired elsewhere. Once was for a leak which they assured me would cost over $1000 and another to replace a headlight bulb for $160. Both the leak repair and bulb replacement cost me less than $150 at a certified Nissan repair shop nearby.

Personally, the way they spoke to me was a very good indicator of how they do business. They once told me, "That's a very expensive part for that car" prior to me even telling them what type of car I had and another time said, "Checking for a leak takes at least 2 hours of work" which I found outrageous considering they told me this over the phone and hadn't even looked at the car. Overall, I just found them quite "fishy" and felt like they were baiting me for uneccesary repairs and inflated labor costs.

Bottom line, I didn't trust them. I caution anyone who uses this dealership for repairs to their Nissan.

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I took my pathfinder in for an oil change. They recommended $1,500 worth of repairs. Including: Cracked rear upper link, bad belts, leaking oil switch.

It didn't feel right, and I went somewhere else for a second opinion. Rear upper link? fine. Belts? look new.

I got the oil pressure switch fixed for $100. (20% less than the dealership's estimate)

Not worth the hassle for an oil change.

PROS: None
CONS: They lie

1
★☆☆☆☆

I took my pathfinder in for an oil change. They recommended $1,500 worth of repairs. Including: Cracked rear upper link, bad belts, leaking oil switch.

It didn't feel right, and I went somewhere else for a second opinion. Rear upper link? fine. Belts? look new.

I got the oil pressure switch fixed for $100. (20% less than the dealership's estimate)

Not worth the hassle for an oil change.

PROS: None
CONS: They lie

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Poor workmanship. I brought my car in to replace a window seal that wasn't flush. The technician who checked in my car told me I had a defective part, and that they would order it for me. After a short wait, I was notified that the part came in, and dropped my car off. They called back saying they ordered the wrong part, but fixed the seal anyway. When I checked their work, the original seal was just shoved in and taped down. Terrible experience and a waste of time.

2
★★☆☆☆

Poor workmanship. I brought my car in to replace a window seal that wasn't flush. The technician who checked in my car told me I had a defective part, and that they would order it for me. After a short wait, I was notified that the part came in, and dropped my car off. They called back saying they ordered the wrong part, but fixed the seal anyway. When I checked their work, the original seal was just shoved in and taped down. Terrible experience and a waste of time.

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These guys are fine if you want to get your car fixed quickly. Here's my issue - and I suspect it is an issue with most dealer service departments. It seems like everytime I bring my car in for an oil change they call me up and tell me I could use $400 worth of other services. And of course it's impossible to know if you really need them or not. My strategy is to use them for an oil change and get them to tell me what else they think is wrong then go to the cheaper independent mechanic to have him tell me what I really need and do it for a lot less. As far as what it's like to buy from these guys I am sure they are no different than any other good dealer.

3
★★★☆☆

These guys are fine if you want to get your car fixed quickly. Here's my issue - and I suspect it is an issue with most dealer service departments. It seems like everytime I bring my car in for an oil change they call me up and tell me I could use $400 worth of other services. And of course it's impossible to know if you really need them or not. My strategy is to use them for an oil change and get them to tell me what else they think is wrong then go to the cheaper independent mechanic to have him tell me what I really need and do it for a lot less. As far as what it's like to buy from these guys I am sure they are no different than any other good dealer.

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