Swanson Ford

★☆☆☆☆
  • 16005 Los Gatos Blvd

    Los Gatos, CA 95032

    Map & Directions
  • 408-356-2101

About Swanson Ford

Categories
  • Auto Dealers
  • Automotive Repair
  • Auto Body Paint & Repair

Automotive

Automotive
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I took my 1996 ford explorer into them for 100,000 mile check up and to have the brakes done.

A few days go past and when they didn't call when they promised, I called them the next day. I got the run around and how it's taking longer, blah blah blah lip service.

So I called again and the next day, etc ...

Then I get called and I am told all done but there is a problem. One of the sway arm bolts is broken and it looked like someone tried to Mickey mouse it. I told them I have had NO work done at all to the trucks front end. Then the parts guy got mechanic on the phone and started arguing with me about how I don't know what I'm talking about and someone tried to fix it. This went on for a few minutes until the mechanic started getting upset with me. I told the parts guy to take me off speaker phone and discussed the issues of telling your customers they are wrong and don't know what they are talking about.

Anyway - STAY CLEAR of Swanson Ford ( I heard they went out of business anyway ) I wonder why. :)

PROS: None
CONS: Parts Dept

1
★☆☆☆☆

I took my 1996 ford explorer into them for 100,000 mile check up and to have the brakes done.

A few days go past and when they didn't call when they promised, I called them the next day. I got the run around and how it's taking longer, blah blah blah lip service.

So I called again and the next day, etc ...

Then I get called and I am told all done but there is a problem. One of the sway arm bolts is broken and it looked like someone tried to Mickey mouse it. I told them I have had NO work done at all to the trucks front end. Then the parts guy got mechanic on the phone and started arguing with me about how I don't know what I'm talking about and someone tried to fix it. This went on for a few minutes until the mechanic started getting upset with me. I told the parts guy to take me off speaker phone and discussed the issues of telling your customers they are wrong and don't know what they are talking about.

Anyway - STAY CLEAR of Swanson Ford ( I heard they went out of business anyway ) I wonder why. :)

PROS: None
CONS: Parts Dept

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