Alterations To Go

★☆☆☆☆

About Alterations To Go

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  • Tailors & Alterations
  • Tailors
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  • Alterations

Personal Services

Personal Services
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I don't know the last time a business treated me so poorly. I brought in two dresses that needed to be taken in. I was told they would be ready in a week, which seemed like a long time for a simple alteration. But fine.

I went in a week later, and after searching for 10 minutes for my dresses, I was told that they weren't ready. No apology. I was told to come back the next day. Which I did - and you can imagine what happened - again, the searching for 10 minutes, followed by the shocking news that the dresses still were not ready. I was promised that they would be ready when the store opened at 10am the next morning. I know everyone will be shocked to hear that when I arrived at noon, they were still not ready. Not even started, in fact.

At this point, I had no choice but to give the owner the what-for. I was not rude in the least - just asked what she would do if she were in my shoes. What followed was a tirade - that she's so busy with wedding gowns, the girls that work in the shop can only do pants, blah blah blah. I calmly informed her that it's wonderful that she's that busy, but she should not make promises to customers that she can't keep - or at least call so I'm not driving back and forth for no reason. I was told to come back later that day. FINALLY - got my dresses! Three days late.

HOWEVER - she gave me no discount for my troubles, and when I got the dresses home, noticed that her tag had been attached to each dress right at the top middle of the neckline with a thick safety pin, and now there are noticeable holes left. One of my dresses is ruined.

I would not recommend anyone patronizing this shop.

0
★☆☆☆☆

I don't know the last time a business treated me so poorly. I brought in two dresses that needed to be taken in. I was told they would be ready in a week, which seemed like a long time for a simple alteration. But fine.

I went in a week later, and after searching for 10 minutes for my dresses, I was told that they weren't ready. No apology. I was told to come back the next day. Which I did - and you can imagine what happened - again, the searching for 10 minutes, followed by the shocking news that the dresses still were not ready. I was promised that they would be ready when the store opened at 10am the next morning. I know everyone will be shocked to hear that when I arrived at noon, they were still not ready. Not even started, in fact.

At this point, I had no choice but to give the owner the what-for. I was not rude in the least - just asked what she would do if she were in my shoes. What followed was a tirade - that she's so busy with wedding gowns, the girls that work in the shop can only do pants, blah blah blah. I calmly informed her that it's wonderful that she's that busy, but she should not make promises to customers that she can't keep - or at least call so I'm not driving back and forth for no reason. I was told to come back later that day. FINALLY - got my dresses! Three days late.

HOWEVER - she gave me no discount for my troubles, and when I got the dresses home, noticed that her tag had been attached to each dress right at the top middle of the neckline with a thick safety pin, and now there are noticeable holes left. One of my dresses is ruined.

I would not recommend anyone patronizing this shop.

Pros: I can't think of one good thing

Cons: Poor service, poor quality, not a care for customer service

 

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