Hampton Inn & Suites Hermosa Beach

★★★☆☆
  • 1530 Pacific Coast Highway

    Hermosa Beach, CA 90254

    Map & Directions
  • 310-318-7800

About Hampton Inn & Suites Hermosa Beach

Categories
  • Hotels & Motels
Hours
M-Su 24hr

Hotels & Travel

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3.0 2
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.

Excellent front desk staff and good walking distance to Hermosa Beach. Close to grocery stores, shopping, local food. Breakfast was good and service staff was prompt with calls. We stayed in a room with a jucuzzi, excellent idea. We will be back.\r\n\r\nNeeds a washer and dryer

2
★★★★☆

Excellent front desk staff and good walking distance to Hermosa Beach. Close to grocery stores, shopping, local food. Breakfast was good and service staff was prompt with calls. We stayed in a room with a jucuzzi, excellent idea. We will be back.\r\n\r\nNeeds a washer and dryer

.

This by-the-beach hotel is not run efficiently. I got a room for my parents to stay there for their anniversary, and it was not what I expected or pre-paid for. Even though it is near the ocean, only the 4th floor really has an ocean view. About a week before hand, I had the manager show me which room on the 4th floor I would be getting for my parents. She gave me two keys and told me to pick the room I liked best. The room I chose had a straight forward ocean view with a nice, large balcony. I paid in full for the room.

The Saturday afternoon that my parents arrived, there was a young girl at the counter who had already given away my parents room to a wedding party. They ended up with what was left, a room on the third floor that you could hardly see the ocean unless you strained yourself to look over a high wall. There was also no one there to help my 75 year old parents with their luggage, and the young girl even told them to take the stairs when they asked where the elevator was located. There was no manager on the premises...they left this young girl to run this hotel on a busy Saturday afternoon with a wedding party checking in. Very bad management.

PROS: Location, if you get a room on the 4th floor
CONS: management; poor customer service

2
★★☆☆☆

This by-the-beach hotel is not run efficiently. I got a room for my parents to stay there for their anniversary, and it was not what I expected or pre-paid for. Even though it is near the ocean, only the 4th floor really has an ocean view. About a week before hand, I had the manager show me which room on the 4th floor I would be getting for my parents. She gave me two keys and told me to pick the room I liked best. The room I chose had a straight forward ocean view with a nice, large balcony. I paid in full for the room.

The Saturday afternoon that my parents arrived, there was a young girl at the counter who had already given away my parents room to a wedding party. They ended up with what was left, a room on the third floor that you could hardly see the ocean unless you strained yourself to look over a high wall. There was also no one there to help my 75 year old parents with their luggage, and the young girl even told them to take the stairs when they asked where the elevator was located. There was no manager on the premises...they left this young girl to run this hotel on a busy Saturday afternoon with a wedding party checking in. Very bad management.

PROS: Location, if you get a room on the 4th floor
CONS: management; poor customer service

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