Verizon

★★★★☆
  • 20 Crescent Dr Ste 5-D

    Pleasant Hill, CA 94523

    Map & Directions
  • 925-288-8855

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-Sa 10am-7pm, Su 11am-6pm
Languages
  • English

Communications & Utilities

Communications & Utilities
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3.5 2
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I've been here several times and if there's one thing that definitely stands out is that their customer service is great. Unlike other cell phone stores, they have people that are for customer service and not sales, and that really helps. However, on busy days they have been known to be way too busy and you have to wait a little while.

4
★★★★☆

I've been here several times and if there's one thing that definitely stands out is that their customer service is great. Unlike other cell phone stores, they have people that are for customer service and not sales, and that really helps. However, on busy days they have been known to be way too busy and you have to wait a little while.

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This Verizon Wireless location is okay - the customer service is generally helpful, but at times the people on the floor are far from experts. Lines are generally long and slow, as each person takes around 20 minutes to address their issue. Unfortunately, it is smart to plan around an hour to get your phone fixed. On the plus side, phone problems are generally fixed, or your phone gets replaced. Verizon's reception is great- rarely will you lose a call. Unfortunately, the network is becoming increasingly crowded. The phones are generally inexpensive, and plans are reasonable. I would definitely get Verizon if you are looking into carriers, but realize that the in-store time is never short should you have a problem.

3
★★★☆☆

This Verizon Wireless location is okay - the customer service is generally helpful, but at times the people on the floor are far from experts. Lines are generally long and slow, as each person takes around 20 minutes to address their issue. Unfortunately, it is smart to plan around an hour to get your phone fixed. On the plus side, phone problems are generally fixed, or your phone gets replaced. Verizon's reception is great- rarely will you lose a call. Unfortunately, the network is becoming increasingly crowded. The phones are generally inexpensive, and plans are reasonable. I would definitely get Verizon if you are looking into carriers, but realize that the in-store time is never short should you have a problem.

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Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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