Waiterock Kennels Inc

★★★★☆
  • 18 S Acres Rd

    Lafayette, CA 94549

    Map & Directions
  • 925-284-4729

About Waiterock Kennels Inc

Hours
Mon, Tue, Thu, Fri, 8:30am - 5pm; Wed, Sat, 8:30am - 2pm; Sun, 4pm - 6pm
3.8571 7
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This is the best kennel in the East Bay and I checked out quite a few before I decided on this one. I am very picky about where I leave my two small dogs and two cats.

A lot of vets or other places will keep your dog or cat in a very small cage. The accomodations at Waiterock are much better.

I have two small dogs but I have seen that they are really good with big dogs too.

The area for cats is really nice. It's indoors away from the dogs and the individual enclosures are huge.

They have a very nice and professional staff.

They are strict on vaccinations, but I would rather pay for my animals to have the extra vaccinations than have them come home with kennel cough.

I know my animals would rather be at home but when I have to leave them I feel that they are very safe at Waiterock.

Holidays fill up fast so book early. And the vaccinations have to be at least 7 days before the boarding.

It's not cheap but I expect to pay a fair price for the extra nice accomodations and the security of knowing my animals are safe.

5
★★★★★

This is the best kennel in the East Bay and I checked out quite a few before I decided on this one. I am very picky about where I leave my two small dogs and two cats.

A lot of vets or other places will keep your dog or cat in a very small cage. The accomodations at Waiterock are much better.

I have two small dogs but I have seen that they are really good with big dogs too.

The area for cats is really nice. It's indoors away from the dogs and the individual enclosures are huge.

They have a very nice and professional staff.

They are strict on vaccinations, but I would rather pay for my animals to have the extra vaccinations than have them come home with kennel cough.

I know my animals would rather be at home but when I have to leave them I feel that they are very safe at Waiterock.

Holidays fill up fast so book early. And the vaccinations have to be at least 7 days before the boarding.

It's not cheap but I expect to pay a fair price for the extra nice accomodations and the security of knowing my animals are safe.

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I've boarded my little yellow lab at multiple kennels in the Bay Area and every time he comes back smelling awful and scared to death. Group play time really takes a toll when all the dogs are beating up on him and this kennel only does dog and person playtime. Waiterock is wonderful place tucked back in a quiet neighborhood. Someone lives on cite so I don't have to worry about emergencies. The staff have always been reliable although sometimes rushed when there are multiple dogs accumulating in the office to drop off or pick up. Their rules are very strict but I feel it ensures the safety of the dogs in the kennel. Certain breeds are not allowed and Bordetella (doggie flu shot) is needed every six months. Their hrs are a tad odd during the Holidays but I can't blame them for wanting to take a break just like all their clients. Over all I recomend this great facility and I feel like my dog is much safer and more content here than anywhere else. Call in well in advance to ensure a spot and go out and ask to take a tour and you'll see it's a great place for good price.

5
★★★★★

I've boarded my little yellow lab at multiple kennels in the Bay Area and every time he comes back smelling awful and scared to death. Group play time really takes a toll when all the dogs are beating up on him and this kennel only does dog and person playtime. Waiterock is wonderful place tucked back in a quiet neighborhood. Someone lives on cite so I don't have to worry about emergencies. The staff have always been reliable although sometimes rushed when there are multiple dogs accumulating in the office to drop off or pick up. Their rules are very strict but I feel it ensures the safety of the dogs in the kennel. Certain breeds are not allowed and Bordetella (doggie flu shot) is needed every six months. Their hrs are a tad odd during the Holidays but I can't blame them for wanting to take a break just like all their clients. Over all I recomend this great facility and I feel like my dog is much safer and more content here than anywhere else. Call in well in advance to ensure a spot and go out and ask to take a tour and you'll see it's a great place for good price.

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Don't think even a prepaid reservation will be honored at Waiterock Kennel -- the staff might just give you a refund and tell you to find an alternate kennel. I guess they oversold and didn't have room for my dogs even though I had a prepaid reservation. On a holiday week, like Christmas or Thanksgiving or Easter, when you have nonrefundable airline tickets for the whole family, good luck finding an alternative. Better to reserve with a reliable kennel that honors reservations than to let Waiterock's misunderstanding of what a reservation means ruin your family vacation at the last minute. Oh, and check out their overkill vaccination policy, too -- they want you to superdrug your pet, contrary to veterinarian's recommendations. Yikes!!!

0
★☆☆☆☆

Don't think even a prepaid reservation will be honored at Waiterock Kennel -- the staff might just give you a refund and tell you to find an alternate kennel. I guess they oversold and didn't have room for my dogs even though I had a prepaid reservation. On a holiday week, like Christmas or Thanksgiving or Easter, when you have nonrefundable airline tickets for the whole family, good luck finding an alternative. Better to reserve with a reliable kennel that honors reservations than to let Waiterock's misunderstanding of what a reservation means ruin your family vacation at the last minute. Oh, and check out their overkill vaccination policy, too -- they want you to superdrug your pet, contrary to veterinarian's recommendations. Yikes!!!

Pros: Seems clean

Cons: Reservations not honored

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We popped in impromptu this morning and we were received by a fron staff member that seemed to be inconvenienced by us being there at all!! Reluctantly, she showed us the kennels but when we asked any questions (like size of kennel, playtimes, etc) she anwered in a very rude and curt way. We finally left after only being there 5 minutes ! I have great reluctance to take my dog to someone who displays such attitude toward future patrons and I REALLY question how they treat there animals when they have such a poor attitude!!!!

1
★☆☆☆☆

We popped in impromptu this morning and we were received by a fron staff member that seemed to be inconvenienced by us being there at all!! Reluctantly, she showed us the kennels but when we asked any questions (like size of kennel, playtimes, etc) she anwered in a very rude and curt way. We finally left after only being there 5 minutes ! I have great reluctance to take my dog to someone who displays such attitude toward future patrons and I REALLY question how they treat there animals when they have such a poor attitude!!!!

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0 out of 1 people found this review helpful.

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Our dog who doesnt take much to other people actually loves going there. She is quite large and hard to handle so they always help me get her into my truck when I pick her up and she's all excited. Always friendly and my dogs love of going there shows that they take good care of the pets.

2
★★★★★

Our dog who doesnt take much to other people actually loves going there. She is quite large and hard to handle so they always help me get her into my truck when I pick her up and she's all excited. Always friendly and my dogs love of going there shows that they take good care of the pets.

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I love this place. I call them early get my reservations in and they even call me if I am checking in on Weds. to tell me they close at noon that day so I'll remember! My dogs get lots of excercise and come back energized and they go there excited to be checked in! This place takes awesome care and has a great long term staff that I know pays attention to my two large dogs!

Julie in Clayton

2
★★★★★

I love this place. I call them early get my reservations in and they even call me if I am checking in on Weds. to tell me they close at noon that day so I'll remember! My dogs get lots of excercise and come back energized and they go there excited to be checked in! This place takes awesome care and has a great long term staff that I know pays attention to my two large dogs!

Julie in Clayton

Pros: Long term Staff, competitive prices, exstremely reliable

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Regarding Mrs Waller's complaint: We would have happily honored her reservation but she refused to comply with our vaccine requirements which were made clear at the time she made the reservation three months before Thanksgiving. The shots have to be current for the safety of all boarding clients. Our vaccine requirements mirror the recommendations of the veterinary school at UC Davis.

2
★★★★★

Regarding Mrs Waller's complaint: We would have happily honored her reservation but she refused to comply with our vaccine requirements which were made clear at the time she made the reservation three months before Thanksgiving. The shots have to be current for the safety of all boarding clients. Our vaccine requirements mirror the recommendations of the veterinary school at UC Davis.

 

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