Westcom Property Svc

★★★☆☆
  • 20631 Ventura Blvd Ste 202

    Woodland Hills, CA 91364

    Map & Directions
  • 818-587-9500

About Westcom Property Svc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Reservations
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Real Estate

Real Estate
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There is a reason that this company has 1 star and complaints all over the web - and it's the unprofessional of Mike Carmona at Westcom Properties.

I had an issue with billing and was told that this individual was the person to speak to. Quite frankly his actions were appalling.

I have never spoken to a person in customer service that treated someone so badly. He is condescending, rude and completely unprofessional. He mocked me whilst on the phone with him and would not even take the time to listen or even try to help me with my issue.

I am ashamed that this company is supposed to represent the residence within the HOA of Agoura Hills.

1
★☆☆☆☆

There is a reason that this company has 1 star and complaints all over the web - and it's the unprofessional of Mike Carmona at Westcom Properties.

I had an issue with billing and was told that this individual was the person to speak to. Quite frankly his actions were appalling.

I have never spoken to a person in customer service that treated someone so badly. He is condescending, rude and completely unprofessional. He mocked me whilst on the phone with him and would not even take the time to listen or even try to help me with my issue.

I am ashamed that this company is supposed to represent the residence within the HOA of Agoura Hills.

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Business Response:

I find this whole situation unfortunate. I have been working with Mike Carmona for over ten years and I have never had someone accuse him of behaving in an unprofessional manner. Nor have I personally witnessed such actions. However after speaking with him, he acknowledges he was in-fact rude. I also interviewed the employee who handled your original call. Westcom tries to remain calm and polite even when being attacked and provoked as the first employee did. However, Mr. Carmona did react in this case. I realize it can be difficult for some of us to take personal responsibility for our part in escalated situations but it helps if we could all be a little more forthright.
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I have nothing but praise for Westcom Property Management and their service to our organization. Their collection procedures and the payment of our bills has been precise and timely for the full 13 years. I have worked with Johnny Giccatti and his assistants and they are a wealth of assistance and guidance when ever the need arises. They are usually available when I call, but in the event that they are not and I leave a message, it is not long before one of them responds to my phone call. Our entire relationship from the beginning (13 years) is totally positive and professional.

5
★★★★★

I have nothing but praise for Westcom Property Management and their service to our organization. Their collection procedures and the payment of our bills has been precise and timely for the full 13 years. I have worked with Johnny Giccatti and his assistants and they are a wealth of assistance and guidance when ever the need arises. They are usually available when I call, but in the event that they are not and I leave a message, it is not long before one of them responds to my phone call. Our entire relationship from the beginning (13 years) is totally positive and professional.

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.

Our HOA has contracted with Westcom for the past three years. Our property manager (Ana) has been professional and responsive during that time. We have had several new Board members, and she has been patient in helping them (us) learn about the details of our responsibilities and our options. She has been very good about responding to email messages and returning our phone calls. I would recommend Westcom to other HOAs in the San Fernando Valley.

4
★★★★☆

Our HOA has contracted with Westcom for the past three years. Our property manager (Ana) has been professional and responsive during that time. We have had several new Board members, and she has been patient in helping them (us) learn about the details of our responsibilities and our options. She has been very good about responding to email messages and returning our phone calls. I would recommend Westcom to other HOAs in the San Fernando Valley.

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The absolute worst service imaginable! NO ONE there ever returns phone calls, or even responds to written materials. After many repeated attempts, if you get to speak to someone, EVERYONE there is extremely and unbelievably rude, all the way to the top of the company. It doesn't matter if you are your condo board president or just a resident; they are the same with everyone. It leaves you wondering how they stay in business! Lazy and incompetent. Fundamental failings in many aspects of business, management, accounting, and service. STAY AWAY!!!!!!!!!

1
★☆☆☆☆

The absolute worst service imaginable! NO ONE there ever returns phone calls, or even responds to written materials. After many repeated attempts, if you get to speak to someone, EVERYONE there is extremely and unbelievably rude, all the way to the top of the company. It doesn't matter if you are your condo board president or just a resident; they are the same with everyone. It leaves you wondering how they stay in business! Lazy and incompetent. Fundamental failings in many aspects of business, management, accounting, and service. STAY AWAY!!!!!!!!!

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Message from Westcom Property Svc

Our goal is to provide the best services to maintain the aesthetic appearance and the financial integrity of your property.

Please be careful of taking all reviews at face value. Unfortunately, a small minority of homeowners do not understand the Rules & Laws associated with owning a home in a homeowners association. Although it is possible to have a bad experience with our company, the fact that we have been in business for 30 years and we are still growing speaks volumes to the amount of happy homeowners we serve. Please call or come by and see for yourself.

More about Westcom Property Svc

Westcom Property Services, Inc. is a full service management company established in 1983 in the field of property management. We are currently responsible for well in excess of two hundred properties located throughout the Los Angeles and Ventura County areas.

 

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