Great Dane Baking Co

★★★★☆
  • 11196 Los Alamitos Blvd

    Los Alamitos, CA 90720

    Map & Directions
  • 562-493-6899

About Great Dane Baking Co

Categories
Hours
Mon - Fri: 6:30 a.m. - 6:00 p.m. Sat: 8 a.m. - 6 p.m.

Food

Food
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STAY AWAY AT ALL COSTS ESPECIALLY IF YOU ARE GETTING A WEDDING CAKE!

My wife and I had to go with "Great Dane" because it was in our WEDDING package from the Patini group who were catering our wedding reception or else we would have

3
★★★★★

STAY AWAY AT ALL COSTS ESPECIALLY IF YOU ARE GETTING A WEDDING CAKE!

My wife and I had to go with "Great Dane" because it was in our WEDDING package from the Patini group who were catering our wedding reception or else we would have

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walked i

1
★★★☆☆

walked i

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The first time I saw their sign I thought this was a canine bakery :0.Much to my pleasant surprise it was anything but! Fabulous breads and every manner of yummyness can be found at the HB store. The Los Alamitos store specializes in award winning wedding and specialty cakes. Why are you still reading? Go!

5
★★★★★

The first time I saw their sign I thought this was a canine bakery :0.Much to my pleasant surprise it was anything but! Fabulous breads and every manner of yummyness can be found at the HB store. The Los Alamitos store specializes in award winning wedding and specialty cakes. Why are you still reading? Go!

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The customer service is appalling. My charge card was debited twice for the same item. I paid in full over the phone and my son pick the item up. When I checked my charge card online, that is when I discovered that the Great Dane had charge my account twice. I called and requested to speak with the manager; she was not there. The person recorded my name and number and assured me that I would receive a callback. I received no callback, so I call the next day; still the manager was not available; I was told she was too busy (name me one person that is not busy these days).
I called again for the 3rd time I was told by the sales person (not the manager) to send a bank statement showing the error. When I informed that that I was viewing my online Visa charge card, the sales assistant requested that I email them the statement. I live in Rossmoor, less than 5 minutes from the bakery therefore I drove to bakery to speak with the manager. When I told the manager I wanted this matter resolved immediately, she walked away from me. Yes, I raised my voice at her but by this time I was extremely frustrated with the lack of service. It was at least 20 minutes before my issue was resolved. The amount over charge was $24.95; with such a small amount, one would think they would have resolved this issue immediately. I have purchase items from this bakery before for personal and fundraising events, but be assured this will be the last time I do business with the Great Dane. I have already told my friends about this issue and have informed them to find another bakery in the area. With such poor customer service, one can spend their money somewhere else and be treated with respect. I will lobby for Creative Cakery to return to Los Alamitos. For now, I will support Hof?s Hut, Polly?s, Marie Callender?s and Costco. For my friends birthday party we enjoyed a great fruit cheesecake. Please everyone go there first to buy your bake good; its CHEAPER than Great Dane.

0
★☆☆☆☆

The customer service is appalling. My charge card was debited twice for the same item. I paid in full over the phone and my son pick the item up. When I checked my charge card online, that is when I discovered that the Great Dane had charge my account twice. I called and requested to speak with the manager; she was not there. The person recorded my name and number and assured me that I would receive a callback. I received no callback, so I call the next day; still the manager was not available; I was told she was too busy (name me one person that is not busy these days).
I called again for the 3rd time I was told by the sales person (not the manager) to send a bank statement showing the error. When I informed that that I was viewing my online Visa charge card, the sales assistant requested that I email them the statement. I live in Rossmoor, less than 5 minutes from the bakery therefore I drove to bakery to speak with the manager. When I told the manager I wanted this matter resolved immediately, she walked away from me. Yes, I raised my voice at her but by this time I was extremely frustrated with the lack of service. It was at least 20 minutes before my issue was resolved. The amount over charge was $24.95; with such a small amount, one would think they would have resolved this issue immediately. I have purchase items from this bakery before for personal and fundraising events, but be assured this will be the last time I do business with the Great Dane. I have already told my friends about this issue and have informed them to find another bakery in the area. With such poor customer service, one can spend their money somewhere else and be treated with respect. I will lobby for Creative Cakery to return to Los Alamitos. For now, I will support Hof?s Hut, Polly?s, Marie Callender?s and Costco. For my friends birthday party we enjoyed a great fruit cheesecake. Please everyone go there first to buy your bake good; its CHEAPER than Great Dane.

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Although a little difficult to find (located in a strip mall next to RiteAid), it's definitely worth looking for. They have unique and very tasty treats! Lots of individual sized items ready to go, as well as their pre-order business. They also have drinks and a few small tables to have a seat and enjoy a treat.

5
★★★★★

Although a little difficult to find (located in a strip mall next to RiteAid), it's definitely worth looking for. They have unique and very tasty treats! Lots of individual sized items ready to go, as well as their pre-order business. They also have drinks and a few small tables to have a seat and enjoy a treat.

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If you want a unique cake for a special occasion this is the place to go. The cakes look too good to eat, but believe me they are well worth digging into. The coffee cakes and pastries are always fresh. There are even single serving desserts that you just can't resist. Everything is fresh and tastes fantastic! One bite and you're hooked. You'll keep coming back for more.

5
★★★★★

If you want a unique cake for a special occasion this is the place to go. The cakes look too good to eat, but believe me they are well worth digging into. The coffee cakes and pastries are always fresh. There are even single serving desserts that you just can't resist. Everything is fresh and tastes fantastic! One bite and you're hooked. You'll keep coming back for more.

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We purchased our wedding cake from Great Dane Bakery upon the advice of 2 people. Boy are we glad we did! They were always friendly and conversational. They were very patient and relaxed at our cake tasting. We didn't feel rushed to make that all important wedding cake flavor decision! They have a great variety of cakes and frostings and fillings that are SO good! We picked the cake featured on their website named "Topsy Turvy". It turned out EXACTLY like the picture. So, needless to say, we got exactly what we expected. And what a unique design! We had rented a fancy cake stand they forgot to deliver with the cake on the wedding day. Not that big of deal. After our honeymoon I brought it to their attention and they were extremely apologetic. Not only did they refund the cost of the cake stand rental, they refunded the $40 deposit for stands, pillars etc. without my having to raise a stink. And another cool thing, instead of having to save the top of our wedding cake in the freezer for a year...you get to call them 2 weeks before your 1st wedding anniversary and they make you a fresh wedding top! Nice touch! I would HIGHLY recommend this bakery. The cake was fabulous and the service was exceptional! I will order ALL future cakes with Great Dane Bakery!

2
★★★★★

We purchased our wedding cake from Great Dane Bakery upon the advice of 2 people. Boy are we glad we did! They were always friendly and conversational. They were very patient and relaxed at our cake tasting. We didn't feel rushed to make that all important wedding cake flavor decision! They have a great variety of cakes and frostings and fillings that are SO good! We picked the cake featured on their website named "Topsy Turvy". It turned out EXACTLY like the picture. So, needless to say, we got exactly what we expected. And what a unique design! We had rented a fancy cake stand they forgot to deliver with the cake on the wedding day. Not that big of deal. After our honeymoon I brought it to their attention and they were extremely apologetic. Not only did they refund the cost of the cake stand rental, they refunded the $40 deposit for stands, pillars etc. without my having to raise a stink. And another cool thing, instead of having to save the top of our wedding cake in the freezer for a year...you get to call them 2 weeks before your 1st wedding anniversary and they make you a fresh wedding top! Nice touch! I would HIGHLY recommend this bakery. The cake was fabulous and the service was exceptional! I will order ALL future cakes with Great Dane Bakery!

Pros: Excellent service & cakes!

Cons: None

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This bakery is a great find. I've grown absolutely sick of eating rock hard pastries that are factory made from Starbucks (which run rampant in this area) and have been looking for a good famiy owned place for a long time. This is a family owned business that has a homey feel to it. The desserts are made fresh daily and sit temptingly in the glass display.

The danish is wonderful, and the small desserts are great. The only thing that I do wish they would have more of is fresh coffee.

I have yet to try a custom made cake, but I've seen some beautiful (and some pretty crazy) creations. They make sculpted cakes and have a pretty large portfolio, from what my friends tell me. They recommended this bakery to me and I plan on going there as much as I can from now on.

2
★★★★★

This bakery is a great find. I've grown absolutely sick of eating rock hard pastries that are factory made from Starbucks (which run rampant in this area) and have been looking for a good famiy owned place for a long time. This is a family owned business that has a homey feel to it. The desserts are made fresh daily and sit temptingly in the glass display.

The danish is wonderful, and the small desserts are great. The only thing that I do wish they would have more of is fresh coffee.

I have yet to try a custom made cake, but I've seen some beautiful (and some pretty crazy) creations. They make sculpted cakes and have a pretty large portfolio, from what my friends tell me. They recommended this bakery to me and I plan on going there as much as I can from now on.

Pros: Delicious; cozy; desserts aren't too sweet

Cons: Not much of a coffee or tea collection.

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Hands down the best cake I have ever had! I order at least one cake a month for different events. The month of Sept I order at least four birthday cakes and October 3. The customer service although is quite the oppisite. The staff seems very put off to have to actually take cake orders and help with design questions. It is disapointing to say the least ,but again the cake tastes great and the designers are amazing. Just don't expect to get the warm fuzzy's from the staff.

2
★★★★☆

Hands down the best cake I have ever had! I order at least one cake a month for different events. The month of Sept I order at least four birthday cakes and October 3. The customer service although is quite the oppisite. The staff seems very put off to have to actually take cake orders and help with design questions. It is disapointing to say the least ,but again the cake tastes great and the designers are amazing. Just don't expect to get the warm fuzzy's from the staff.

Pros: amazing tasting cakes

Cons: bad customer service

 

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