Kern St Cobbler

★★★★☆

About Kern St Cobbler

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Personal Services

Personal Services
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I have nothing but great things to say about Kern Street Cobbler. Every time I have been to the store I always have my needs met. I been using this store for a couple of years. Never had any issues. Always Professional. I have

3
★★★★★

I have nothing but great things to say about Kern Street Cobbler. Every time I have been to the store I always have my needs met. I been using this store for a couple of years. Never had any issues. Always Professional. I have

.

I took a pair of sandals to be repaired and was told that they would be ready in a week. I attempted to pick up my shoes a few days after they were supposed to be ready only to find the shop closed with a sign indicating that this was due to jury duty. I tried again a few days later (now a full week from when the shoes were promised). Not only were my shoes not ready but when I asked why they were not yet done, I got a shrug (literally) and the statement "I went on vacation, they didn't get done". When I expressed my dissatisfaction, the response was "I'm human...I took a vacation, so what". Realizing further conversation was futile, I then asked that I be called when the shoes were done since I had already made two wasted trips. To date, I'm still waiting for that call...almost three weeks after I left the shoes to be repaired. I'm not sure that I will ever get my shoes back from these people. Horrible experience, abysmal service...avoid at all costs!

0
★☆☆☆☆

I took a pair of sandals to be repaired and was told that they would be ready in a week. I attempted to pick up my shoes a few days after they were supposed to be ready only to find the shop closed with a sign indicating that this was due to jury duty. I tried again a few days later (now a full week from when the shoes were promised). Not only were my shoes not ready but when I asked why they were not yet done, I got a shrug (literally) and the statement "I went on vacation, they didn't get done". When I expressed my dissatisfaction, the response was "I'm human...I took a vacation, so what". Realizing further conversation was futile, I then asked that I be called when the shoes were done since I had already made two wasted trips. To date, I'm still waiting for that call...almost three weeks after I left the shoes to be repaired. I'm not sure that I will ever get my shoes back from these people. Horrible experience, abysmal service...avoid at all costs!

Cons: Unreliable, lack of customer service

 

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