Best Western Plus-Gateway

★★☆☆☆
  • 1920 Santa Monica Blvd

    Santa Monica, CA 90404

    Map & Directions
  • 310-829-9100

About Best Western Plus-Gateway

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Phones
  • Fax (310-829-9211)
2.0 1
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I made a reservation on-line and even called the day prior to check-in to confirm the reservation and reiterate we would be checking in late. We arrived late Friday night as scheduled and they had no record of the reservation. Then they said they had no rooms available and tried to put us in another Best Western in a worse location. It was horrible. I was so upset and refused accept the 'other' Best Western. Miraculously, they found two rooms and were able to work it out, but it took a lot of time to get them to cooperate. Very frustrating and lesson learned.

2
★★☆☆☆

I made a reservation on-line and even called the day prior to check-in to confirm the reservation and reiterate we would be checking in late. We arrived late Friday night as scheduled and they had no record of the reservation. Then they said they had no rooms available and tried to put us in another Best Western in a worse location. It was horrible. I was so upset and refused accept the 'other' Best Western. Miraculously, they found two rooms and were able to work it out, but it took a lot of time to get them to cooperate. Very frustrating and lesson learned.

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Message from Best Western Plus-Gateway

Best Western is the world's largest hotel brand with more than 4,000 hotels. Our uniqueness is found in each hotels charm and local appeal while maintaining a commitment to quality, service and value. Whether you are travelling for business trip or a family vacation, choose Best Western for the best in accomodations that our customers have come to expect and count on.

Editorial from

In Short
Since 1946, this Phoenix, Ariz.-based hotel chain has provided guests with comfortable accommodations. Its BestRequests program offers 16 of the most frequently requested...

Key Points

  • Best Value
  • Quality Rooms
  • Superior Customer Service
 

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