Neja Cosmetics

★★★★☆
  • 2118 Union St

    San Francisco, CA 94123

    Map & Directions
  • 415-345-8301

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I was the fortunate recipient of the Relaxation Package at the Neja Cosmetics salon. The salon itself is beautiful; very calming and relaxing. The package I had consisted of a 30 minute facial, a 30 minute massage and a foot treatment - all for $135. Not too shabby for some great pampering. It was worth every penny! I only wish I had upgraded to the full hour treatment for $160.

5
★★★★★

I was the fortunate recipient of the Relaxation Package at the Neja Cosmetics salon. The salon itself is beautiful; very calming and relaxing. The package I had consisted of a 30 minute facial, a 30 minute massage and a foot treatment - all for $135. Not too shabby for some great pampering. It was worth every penny! I only wish I had upgraded to the full hour treatment for $160.

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When you first go in it looks really small but they actually have several rooms inside set aside especially for hair. The appointment was easy to make and easy to change. The girl who worked with me was really friendly and helpful when it came to helping me choose a hairstyle. I had many compliments that night about my hair. The only thing that was disappointing was that they decided to charge me $15 more than I had agreed upon. I still think it was worth it though.

2
★★★★☆

When you first go in it looks really small but they actually have several rooms inside set aside especially for hair. The appointment was easy to make and easy to change. The girl who worked with me was really friendly and helpful when it came to helping me choose a hairstyle. I had many compliments that night about my hair. The only thing that was disappointing was that they decided to charge me $15 more than I had agreed upon. I still think it was worth it though.

Pros: Friendly service, skilled staff

Cons: Charged more than we had agreed on

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Experience with Nellie (owner of Neja) for my wedding:
(1) Nellie avoided providing a price quote before the wedding and it therefore, required several correspondances to pin one finally down.

(2) I picked Nellie specifically because she said she had experience with hair extensions and that she would order the right ones (versus chancing me buying the wrong ones). On the big day, I asked to see the hair extensions upon her arrival and she just says that she "forgot it like it was no big deal and brushed it off.

(3) The time spent on everyone elses hair & makeup was mismanaged and I ended up almost 2 hours behind schedule since I was the last to go. The bridesmaids looked very good but mine was not what was as planned and was disappointing ( I also had the least amount of time spent on my hair).

(4) After I returned from my honeymoon, we had to debate the owed amount. She kept on insisting there were 17 services provided and would not listen to how this was impossible since there weren't even nearly enough women in the room to have that many. I had even validated my number by calling everyone again and she kept on just saying that this was what was recorded by her assistant. After several frustrating emails & calls, she finally agreed that there were 12 services.

(5) Nellie took no responsibility for not following through on the hair extensions and tried to blame everyone else (e.g. manufacturer sent bad hair). I explained that if she communicated any of this before the wedding, I would have been able to get my own but instead had no recourse the day of the wedding. I would have been happy with an apology since I understand that mistakes happen but Nellie's attitude & stance was so ridiculous (she was insulted that I was even complaining that she didnt follow through on her promise) that I felt I needed to warn brides about my experience.

0
★☆☆☆☆

Experience with Nellie (owner of Neja) for my wedding:
(1) Nellie avoided providing a price quote before the wedding and it therefore, required several correspondances to pin one finally down.

(2) I picked Nellie specifically because she said she had experience with hair extensions and that she would order the right ones (versus chancing me buying the wrong ones). On the big day, I asked to see the hair extensions upon her arrival and she just says that she "forgot it like it was no big deal and brushed it off.

(3) The time spent on everyone elses hair & makeup was mismanaged and I ended up almost 2 hours behind schedule since I was the last to go. The bridesmaids looked very good but mine was not what was as planned and was disappointing ( I also had the least amount of time spent on my hair).

(4) After I returned from my honeymoon, we had to debate the owed amount. She kept on insisting there were 17 services provided and would not listen to how this was impossible since there weren't even nearly enough women in the room to have that many. I had even validated my number by calling everyone again and she kept on just saying that this was what was recorded by her assistant. After several frustrating emails & calls, she finally agreed that there were 12 services.

(5) Nellie took no responsibility for not following through on the hair extensions and tried to blame everyone else (e.g. manufacturer sent bad hair). I explained that if she communicated any of this before the wedding, I would have been able to get my own but instead had no recourse the day of the wedding. I would have been happy with an apology since I understand that mistakes happen but Nellie's attitude & stance was so ridiculous (she was insulted that I was even complaining that she didnt follow through on her promise) that I felt I needed to warn brides about my experience.

Pros: Bridesmaids looked good. Pre-trial went well.

Cons: Lack of customer service & questionable billing practices.

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i like their services and also the make up ,they did it on me ,it's very clean and natural and i think neja cosmetics is the best in san francisco

2
★★★★★

i like their services and also the make up ,they did it on me ,it's very clean and natural and i think neja cosmetics is the best in san francisco

 

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