A D & H Discount Vacuum & Appl

★☆☆☆☆

About A D & H Discount Vacuum & Appl

Professional Services

Professional Services
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I have a Dyson that is still under warranty for almost 2 more years. I took it to D and H (now on Tustin Av). Rick said he would "look at it" for no charge. A few days later, I checked with him and he said it needed to be disassembled and cleaned out, cost $165. He said Dyson would not pay for the clutch replacement because it was a "wearable part" When I picked up the machine, he demonstrated one that he has for sale, then when I was about to leave, he said, "are you sure you want to keep the old one?" I said of course, and put it in my car. I contacted Dyson and they referred me to another warranty station and gave him an authorization. The clutch was replaced under warranty at no cost to me. This D & H place obviously can't be trusted. Even his "presentation" sounded SO PHONY. Like it was rehearsed. Don't like the guy or his services.

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★☆☆☆☆

I have a Dyson that is still under warranty for almost 2 more years. I took it to D and H (now on Tustin Av). Rick said he would "look at it" for no charge. A few days later, I checked with him and he said it needed to be disassembled and cleaned out, cost $165. He said Dyson would not pay for the clutch replacement because it was a "wearable part" When I picked up the machine, he demonstrated one that he has for sale, then when I was about to leave, he said, "are you sure you want to keep the old one?" I said of course, and put it in my car. I contacted Dyson and they referred me to another warranty station and gave him an authorization. The clutch was replaced under warranty at no cost to me. This D & H place obviously can't be trusted. Even his "presentation" sounded SO PHONY. Like it was rehearsed. Don't like the guy or his services.

Pros: none

Cons: Can't trust them for honest evaluation

 

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