Brass Tack INC

★★★★☆

About Brass Tack INC

Business Services

Business Services
More choices in Venice:
Resultset_next

Arden Nutt

Venice, CA

Resultset_next

Roombloom

2711 N. Sepulveda Blvd. # 336 Manhattan Beach, CA

4.2 5
Hi! Sign in to let us know how Brass Tack INC was?
Write a Review
.

The lady who wrote the comment highly critical comment about her experience with The Brass Tack must either have had a bad day or not communicated well with the store. I've had a a great deal of work done at The Brass Tack and always been highly satisfied.

5
★★★★★

The lady who wrote the comment highly critical comment about her experience with The Brass Tack must either have had a bad day or not communicated well with the store. I've had a a great deal of work done at The Brass Tack and always been highly satisfied.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In a word...horrible! Their "30 years of experience" was apparently not enough expertise to figure out which side of the fabric to reupholster my sofa with. Not only did they do the entire job with the WRONG side facing out, but also substantially underestimated the yardage needed. Rather than simply picking up the phone to ask for more fabric, they decided to be sneaky and make the corner cushions smaller (19" instead of 23") and the skirt 3/4" shorter. Another 23" cushion was completely missing. When they delivered the sofa and I pointed out these obvious mistakes, Cesar (the owner) gave me an infuriating blank look and insisted that everything was done correctly, saying "Well, it's done"! After a great deal of arguing, nothing has been fixed. Considering the bad attitude, blatant errors in judgment, and denial of responsibility... I have absolutely no confidence that the situation will ever be resolved to my satisfaction. Giving these guys a one star rating is far too generous in my opinion.

1
★☆☆☆☆

In a word...horrible! Their "30 years of experience" was apparently not enough expertise to figure out which side of the fabric to reupholster my sofa with. Not only did they do the entire job with the WRONG side facing out, but also substantially underestimated the yardage needed. Rather than simply picking up the phone to ask for more fabric, they decided to be sneaky and make the corner cushions smaller (19" instead of 23") and the skirt 3/4" shorter. Another 23" cushion was completely missing. When they delivered the sofa and I pointed out these obvious mistakes, Cesar (the owner) gave me an infuriating blank look and insisted that everything was done correctly, saying "Well, it's done"! After a great deal of arguing, nothing has been fixed. Considering the bad attitude, blatant errors in judgment, and denial of responsibility... I have absolutely no confidence that the situation will ever be resolved to my satisfaction. Giving these guys a one star rating is far too generous in my opinion.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was really satisfied with the work and the price was within my spending limits, I was looking to get a new set of pillows for my living room sofa but couldn't get the right color or style at the stores... The Brass Tack was able to make and customize pillows for me that blended well with my furniture, thanks!

5
★★★★★

I was really satisfied with the work and the price was within my spending limits, I was looking to get a new set of pillows for my living room sofa but couldn't get the right color or style at the stores... The Brass Tack was able to make and customize pillows for me that blended well with my furniture, thanks!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great work on my favorite couch, the brass tack made a customized slip cover for my couch and it feels and looks great. I shopped around other places but this was the best place I could find for the value and timeliness.

5
★★★★★

Great work on my favorite couch, the brass tack made a customized slip cover for my couch and it feels and looks great. I shopped around other places but this was the best place I could find for the value and timeliness.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I placed an initial call and within hours they were able to come to my house and provide me an estimate... They restored my sofa after years of wear and tear, it looked great and just in time for the holidays!

5
★★★★★

I placed an initial call and within hours they were able to come to my house and provide me an estimate... They restored my sofa after years of wear and tear, it looked great and just in time for the holidays!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

Message from Brass Tack INC

The Brass Tack has been a family owned business since 1981, specializing in furniture upholstering, furniture reupholstering and furniture repair. We pride ourselves in providing the best quality work so that our clients can enjoy a lasting value on their furniture. We have convenient hours, great customer service and provide our services throughout the greater Los Angeles area.



We specialize in:



β?’ Sofas

β?’ Chairs

β?’ Slip Covers

β?’ Head Boards and many moreβ?¦



Please call us or email us for a quote and/or questions, we will be happy to take your order, provide you exceptional service and deliver your furniture to you!

More about Brass Tack INC

Furniture Reupholstery , Furniture Repair, Furniture Slip Covers, Upholstery, Furniture Upholstery.

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Brass Tack INC, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review