Closet Factory

★★★☆☆
  • 12800 South Broadway

    Los Angeles, CA 90061

    Map & Directions

About Closet Factory

Hours
Monday - Thursday 8:00 am to 6:00 pm Friday - Saturday 8:00 am to 5:00 pm

Business Services

Business Services
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This was my 2nd installation using Closet Factory. My 1st installation was for closet doors and related interior storage for a guest bedroom closet. The installation was great, from the design process to the actual installation. So much so, that I decided to use them again recently. This time they designed and completed work in my laundry room and my pantry. Again, everything was great! I love walking into both of these rooms which offer a much efficient and organized use of both spaces. I highly recommend Kristine La Barbera and her team.

5
★★★★★

This was my 2nd installation using Closet Factory. My 1st installation was for closet doors and related interior storage for a guest bedroom closet. The installation was great, from the design process to the actual installation. So much so, that I decided to use them again recently. This time they designed and completed work in my laundry room and my pantry. Again, everything was great! I love walking into both of these rooms which offer a much efficient and organized use of both spaces. I highly recommend Kristine La Barbera and her team.

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What can we say, and where do we start ? From the design to the scheduling, fabrication, delivery and installation, the customized closets that were done by the Closet Factory team was beyond our expectations. Desiree Rutherford, in particular, who helped design the project, was awesome. She exhibited an honesty and sincere desire to make the whole process seamless. She truly is a credit to the company she represents in the Los Angeles area, and we will wholeheartedly recommend her to anyone. She loves what she does, and it shows. Guaranteed.
She checked in several times a day, over a full 2 day install,to personally make sure the work that was being done was what was designed in the original plans. Alvaro installed the custom cabinetry with precision and expertise. His twenty plus years with the Closet Factory speaks for itself. He was on time, and went beyond what was asked of him.We cannot imagine anyone doing better finished carpentry. The work that was done was worth every penny, and we don't have one negative thing to say.
Thank you Desiree, Alvaro, and everyone at The Closet Factory !!
Sincerely, Brice Burkett and Natalia Howanets

5
★★★★★

What can we say, and where do we start ? From the design to the scheduling, fabrication, delivery and installation, the customized closets that were done by the Closet Factory team was beyond our expectations. Desiree Rutherford, in particular, who helped design the project, was awesome. She exhibited an honesty and sincere desire to make the whole process seamless. She truly is a credit to the company she represents in the Los Angeles area, and we will wholeheartedly recommend her to anyone. She loves what she does, and it shows. Guaranteed.
She checked in several times a day, over a full 2 day install,to personally make sure the work that was being done was what was designed in the original plans. Alvaro installed the custom cabinetry with precision and expertise. His twenty plus years with the Closet Factory speaks for itself. He was on time, and went beyond what was asked of him.We cannot imagine anyone doing better finished carpentry. The work that was done was worth every penny, and we don't have one negative thing to say.
Thank you Desiree, Alvaro, and everyone at The Closet Factory !!
Sincerely, Brice Burkett and Natalia Howanets

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We had a garage installation done in April of 2007 by the Baltimore Closet Factory office location. At the end of 2014, the 2 bike racks that were installed in the garage collapsed and fell to the floor. I believe the collapse was due to faulty workmanship and/or materials. Given that we are entitled to a lifetime warranty on our installation, we wanted to have the bike racks reinstalled and the drywall repaired which was damaged by the collapse.

Ultimately, we found out that the Baltimore office had closed, so we contacted the corporate office in Los Angeles. My husband and I left numerous messages for owners John and Kathryn LaBarbera. They never returned any of our phone calls. We even filed a BBB complaint against their Closet Factorys corporate office and they failed to respond to all inquiries.

The Closet Factory marketing materials extol their lifetime warranty and the benefits of working with a national company. Buyer Beware - if the office that did the installation goes out of business, the Closet Factory corporate office will not enforce the warranty. The Closet Factory uses deceptive marketing practices by fooling the customer into believing that they have a warranty guaranteed by a national company when they do not.

1
★☆☆☆☆

We had a garage installation done in April of 2007 by the Baltimore Closet Factory office location. At the end of 2014, the 2 bike racks that were installed in the garage collapsed and fell to the floor. I believe the collapse was due to faulty workmanship and/or materials. Given that we are entitled to a lifetime warranty on our installation, we wanted to have the bike racks reinstalled and the drywall repaired which was damaged by the collapse.

Ultimately, we found out that the Baltimore office had closed, so we contacted the corporate office in Los Angeles. My husband and I left numerous messages for owners John and Kathryn LaBarbera. They never returned any of our phone calls. We even filed a BBB complaint against their Closet Factorys corporate office and they failed to respond to all inquiries.

The Closet Factory marketing materials extol their lifetime warranty and the benefits of working with a national company. Buyer Beware - if the office that did the installation goes out of business, the Closet Factory corporate office will not enforce the warranty. The Closet Factory uses deceptive marketing practices by fooling the customer into believing that they have a warranty guaranteed by a national company when they do not.

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.

We are very pleased with our closet. The installation was professionally done. The designer, Vee Wesson is great.

5
★★★★★

We are very pleased with our closet. The installation was professionally done. The designer, Vee Wesson is great.

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I have been very satisfied with my Closet Factory experience.They were helpful in rearranging both a closet space and an office. Recently the edges of doors on some cabinets started to peel. The company was very responsive. Workers were sent out to access the problem and they ended up replacing all the doors. Everyone I dealt with was helpful and accommodating. The workers arrived right on schedule and were efficient and competent. A totally pleasant experience.

4
★★★★☆

I have been very satisfied with my Closet Factory experience.They were helpful in rearranging both a closet space and an office. Recently the edges of doors on some cabinets started to peel. The company was very responsive. Workers were sent out to access the problem and they ended up replacing all the doors. Everyone I dealt with was helpful and accommodating. The workers arrived right on schedule and were efficient and competent. A totally pleasant experience.

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I WISH I had read reviews for this hideous company before I signed the contract.The quality of the product is very low. You can purchase shelving for your closets from Walmart that are at this level and save $5000. The job was incomplete. We asked for tie racks, shoe racks, places for hats, etc... we got none of that. Apparently, they do not know what a Utility Closet is. They slapped up some crappy shelves and didn't put a rack for mops, brooms etc. Then they put one of their shoddy units into our linen closet and closed off 3 feet of storage space. We called the 'designer' to get it rectified. They sent someone out. They gave us the rest of our space back in that linen closet but no pull out for the stuff we asked for AND they put ONE very large hook in our utility closet for ONE broom. Is this a joke??? I am upset that our contractor referred this company. This is the biggest rip off I have paid for yet.

1
★☆☆☆☆

I WISH I had read reviews for this hideous company before I signed the contract.The quality of the product is very low. You can purchase shelving for your closets from Walmart that are at this level and save $5000. The job was incomplete. We asked for tie racks, shoe racks, places for hats, etc... we got none of that. Apparently, they do not know what a Utility Closet is. They slapped up some crappy shelves and didn't put a rack for mops, brooms etc. Then they put one of their shoddy units into our linen closet and closed off 3 feet of storage space. We called the 'designer' to get it rectified. They sent someone out. They gave us the rest of our space back in that linen closet but no pull out for the stuff we asked for AND they put ONE very large hook in our utility closet for ONE broom. Is this a joke??? I am upset that our contractor referred this company. This is the biggest rip off I have paid for yet.

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1 out of 1 people found this review helpful.

Business Response:

Dear Jessica, Your comment is one that sounds so foreign to me. We have so many clients that love the work we do. Please contact the office immediately. We would love to review your plans. If you are missing so much as one hook, we will get it out to you right away. I want you to have a good experience with Closet Factory. Please let us rectify the situation. Sincerely, Kathryn LaBabera
.

What a mistake we made by choosing Closet Factory! You are lucky if you come here before you make the purchase decision because you still have a chance to avoid this nightmare.

I don't want to get into many details about my experience. Just telling the story will make me really mad. I have never written any reviews for any company in my life, but for this one I don't want to let it go.

Here are some important notes you need to be aware before you sign anything with them:

1) When their designer come into your house, remember, they are salesman. The one I met is actually worse than the most dishonest car salesperson I ever met. Actually, it is not me calling them salesman, their own installer manager told me whenever you sign anything with a salesman, you need to be very careful.

2) Be prepared, once you signed the design and paper to pay the money, you will not be able to talk to your designer again, No matter what beautiful things he/she tells you before you sign the paper. Yes, I know it sounds ridiculous but it is true in my case the designer just text me but never pick up the phone after I signed the paper. Remember they are like car salesman, you know what it means once you have the paper signed.

3) When you review the design with the designer, make sure you measure everything by yourself and make sure the designer has all the numbers on the paper. You also need to make sure you understand every single number and letter on the paper.

Even that is not enough; because the designer might just add many numbers on the paper when he/she submit it to the company. We were intentionally mislead all the way by the designer to make us believe that we would have the closet with the depth we want, but many numbers were added to mark the depth information on the designer's own copy after we signed. We noticed this when we compared our copy of design with the one the installer brought, and realized that all the important depth numbers that were misrepresented or missing on my copy were magically showing up on the installer's copy.

Basically, be prepared you will be treated with any kind of dishonest, unethical and even illegal tricks by those salesman designer.

I really thought about seeking some legal actions about this, but I just don't have time for this $4,000 project.

4) If you are trying to reach the design/installation managers to solve any disputes or issues after the initial installation, remember they are in the same shoes. The one thing you will hear the most from them is "you have signed the paper". I bet if you complain to a dealer that you are screwed by a car salesman, that guy may get promoted soon.

And by the way, you need to have a lot of patience and good luck just to reach them. Do remember to have your own number blocked or ask your friends to help you call them, because they will just to put you into the voice mail once they can recognize it is you calling. If you are told they will call you back in 20 minutes, good luck but I never received a call back.

5) You probably see a lot of responses from their VP on this site to the reviews. She is very nice but offers little help. In my case, when it is clear they did not deliver the closet based on my copy of the design, she asked if I want to pay more money to get it fixed. After dealing with different people in the company, I have every reason to believe this is just how they do business.

Bottom line, DO NOT waste your time, money, and energy on this company!!!

1
★☆☆☆☆

What a mistake we made by choosing Closet Factory! You are lucky if you come here before you make the purchase decision because you still have a chance to avoid this nightmare.

I don't want to get into many details about my experience. Just telling the story will make me really mad. I have never written any reviews for any company in my life, but for this one I don't want to let it go.

Here are some important notes you need to be aware before you sign anything with them:

1) When their designer come into your house, remember, they are salesman. The one I met is actually worse than the most dishonest car salesperson I ever met. Actually, it is not me calling them salesman, their own installer manager told me whenever you sign anything with a salesman, you need to be very careful.

2) Be prepared, once you signed the design and paper to pay the money, you will not be able to talk to your designer again, No matter what beautiful things he/she tells you before you sign the paper. Yes, I know it sounds ridiculous but it is true in my case the designer just text me but never pick up the phone after I signed the paper. Remember they are like car salesman, you know what it means once you have the paper signed.

3) When you review the design with the designer, make sure you measure everything by yourself and make sure the designer has all the numbers on the paper. You also need to make sure you understand every single number and letter on the paper.

Even that is not enough; because the designer might just add many numbers on the paper when he/she submit it to the company. We were intentionally mislead all the way by the designer to make us believe that we would have the closet with the depth we want, but many numbers were added to mark the depth information on the designer's own copy after we signed. We noticed this when we compared our copy of design with the one the installer brought, and realized that all the important depth numbers that were misrepresented or missing on my copy were magically showing up on the installer's copy.

Basically, be prepared you will be treated with any kind of dishonest, unethical and even illegal tricks by those salesman designer.

I really thought about seeking some legal actions about this, but I just don't have time for this $4,000 project.

4) If you are trying to reach the design/installation managers to solve any disputes or issues after the initial installation, remember they are in the same shoes. The one thing you will hear the most from them is "you have signed the paper". I bet if you complain to a dealer that you are screwed by a car salesman, that guy may get promoted soon.

And by the way, you need to have a lot of patience and good luck just to reach them. Do remember to have your own number blocked or ask your friends to help you call them, because they will just to put you into the voice mail once they can recognize it is you calling. If you are told they will call you back in 20 minutes, good luck but I never received a call back.

5) You probably see a lot of responses from their VP on this site to the reviews. She is very nice but offers little help. In my case, when it is clear they did not deliver the closet based on my copy of the design, she asked if I want to pay more money to get it fixed. After dealing with different people in the company, I have every reason to believe this is just how they do business.

Bottom line, DO NOT waste your time, money, and energy on this company!!!

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Business Response:

Dear Stern, I have not spoken to you so I am unaware of your issue. Closet Factory prides itself in going above and beyond our clients' expectations. We have all of our clients approve the plans before we manufacture and then we install per plan. If there is any discrepancy or the client did not understand anything on the design, we work out a solution. Please call me directly or speak with the Operations Manager, Ismael Mendez. Someone will help you right away. Sincerely, Kathryn LaBarbera
.

Hiring them was a TERRIBLE mistake.

We had a designer come out on October 7th and we were told our media closet would be installed before October 24th. When in November, we still hadn't heard from them - we called to find out what the

3
★★★★★

Hiring them was a TERRIBLE mistake.

We had a designer come out on October 7th and we were told our media closet would be installed before October 24th. When in November, we still hadn't heard from them - we called to find out what the

.

The worst customer service I encountered 2yrs after purchasing worth $4k. I had screws coming off and the NY franchise was saying they had to charge $150 for service as it is not included in lifetime warrenty. I had the service for the same problem a yr ago without any charges but it turned out that NY had 2 locations and the one that I purchased mine from had closed down and was merged. The worst part of it was that intead of explaining logically on the policy, the lady got temperamental and hung up the phone. I called again, the other lady got the phone temperamentally saying she doesn't know whom I talked to. But then, without giving any moments for me to explain anything, she raised her voice saying she knows what this other lady went through and that they would not do anything before I send them credit card authorization for them to charge for the service before doing anything and that it's a quarter after 4pm. oh and then, how her boss is gone for the day whom the other lady said was talking to the custromer and HUNG UP. I was astounded that this kind of customer service exists in the states! All I wanted was a proper explanation on policy and they got impatient since all they care was the money! I never wrote feedback on the internet in my life. and I couldn't help but trying to find something to get this word out there so people wouldn't use this company. maybe other franchise but never NY franchise. They would only provide their bosses voice mail as the boss is the same. After talking to the headquarter, it looks like they really don't have any right over their franchises, so if they hang up on you, you still have to deal with them. I wouldn't have paid for $4k if I only knew how all they care were the money. They are nice when they sell it. they promise everything, but never call you back for afterservice. I am still shocked by how I was treated over the phone.

1
★☆☆☆☆

The worst customer service I encountered 2yrs after purchasing worth $4k. I had screws coming off and the NY franchise was saying they had to charge $150 for service as it is not included in lifetime warrenty. I had the service for the same problem a yr ago without any charges but it turned out that NY had 2 locations and the one that I purchased mine from had closed down and was merged. The worst part of it was that intead of explaining logically on the policy, the lady got temperamental and hung up the phone. I called again, the other lady got the phone temperamentally saying she doesn't know whom I talked to. But then, without giving any moments for me to explain anything, she raised her voice saying she knows what this other lady went through and that they would not do anything before I send them credit card authorization for them to charge for the service before doing anything and that it's a quarter after 4pm. oh and then, how her boss is gone for the day whom the other lady said was talking to the custromer and HUNG UP. I was astounded that this kind of customer service exists in the states! All I wanted was a proper explanation on policy and they got impatient since all they care was the money! I never wrote feedback on the internet in my life. and I couldn't help but trying to find something to get this word out there so people wouldn't use this company. maybe other franchise but never NY franchise. They would only provide their bosses voice mail as the boss is the same. After talking to the headquarter, it looks like they really don't have any right over their franchises, so if they hang up on you, you still have to deal with them. I wouldn't have paid for $4k if I only knew how all they care were the money. They are nice when they sell it. they promise everything, but never call you back for afterservice. I am still shocked by how I was treated over the phone.

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Business Response:

Dear Linda, I am sorry that you had this kind of experience. Of course, this is not the impression we want any client to have of our company. I would be happy to speak to you about the job you have and resolve any unsettled issue. You may contact me direction at 800-318-8800 or email me at kathryn.labarbera@closetfactory.com. Thank you, Kathryn LaBarbera Executive Vice President
.

We used Closet Factory in Los Angeles for our loft and were very pleased! Eva was our designer and she did a wonderful job designing a desk area/bookshelves/armoire with drawers for the bedroom area in our loft. She worked with our budget and we have everything we needed in that area and it looks awesome! We had to have a drawer re-fit to accomodate an electrical outlet behind it and it was done quickly, no problems.

5
★★★★★

We used Closet Factory in Los Angeles for our loft and were very pleased! Eva was our designer and she did a wonderful job designing a desk area/bookshelves/armoire with drawers for the bedroom area in our loft. She worked with our budget and we have everything we needed in that area and it looks awesome! We had to have a drawer re-fit to accomodate an electrical outlet behind it and it was done quickly, no problems.

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2 out of 2 people found this review helpful.

Business Response:

Dear Deb, You have had a similar experience as so many other clients. It starts with a Designer meeting you and to listening to what you want. Eva worked with you to not only design a great unit but design it in the right price range. Then the install was done quickly even though there needed to be another quick visit to re-fit a drawer. We know you will enjoy your desk area/bookshelves/armoire for years to come. Please call us when you are ready for your next project. Sincerely, Kathryn LaBarbera Executive Vice President
.

This is the worst experience I have ever had in dealing with any home improvement company. I have been in contract since September for a built in unit with the Deer field Beach, FL Closet Factory. They have not completed the job yet and what they have done is entirely unsatisfactory. They attemped the istallation twice, unable to complete it because it was not built to accurate measurement. I have written them, called them and even contacted the home office to report the problems. They do not return calls and do not come when they say they are coming. It has been a 4 month ordeal and the saga continues. In addition, The workmen dropped the unit that they were trying to install on my new $1200 desk and destroyed it. I have had renovations many times in the past and have even built a house without these horrific circumstances. This is the most unreliable, disorganized, dishonest company I have ever dealt with.

1
★☆☆☆☆

This is the worst experience I have ever had in dealing with any home improvement company. I have been in contract since September for a built in unit with the Deer field Beach, FL Closet Factory. They have not completed the job yet and what they have done is entirely unsatisfactory. They attemped the istallation twice, unable to complete it because it was not built to accurate measurement. I have written them, called them and even contacted the home office to report the problems. They do not return calls and do not come when they say they are coming. It has been a 4 month ordeal and the saga continues. In addition, The workmen dropped the unit that they were trying to install on my new $1200 desk and destroyed it. I have had renovations many times in the past and have even built a house without these horrific circumstances. This is the most unreliable, disorganized, dishonest company I have ever dealt with.

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Business Response:

Dear Tina, I am so sorry for your experience. While I cannot apologize enough for what was done, I do know that mistakes happen. What matters is how we handle challenges. Closet Factory did give you a credit for the desk, however, if there is anything else we can do for you please contact me at the corporate office so we can discuss things further. You may reach me at 310-516-7000 ext 217 or email me at kathryn.labarbera@closetfactory.com. Thank you, Kathryn LaBarbera
.

Have just received quotes from Closet Factory and also California Closets. Am so confused as to which one is reliable. California Closets rep stated that Closet Factory is terrible and has many negative comments on BBB and other sites. I was impressed with the sales rep for Closet Factory but am hesitating after hearing the comments by the other rep of their quality and craftsmanship.
Any comments to give me assurance to place my order?

3
★★★☆☆

Have just received quotes from Closet Factory and also California Closets. Am so confused as to which one is reliable. California Closets rep stated that Closet Factory is terrible and has many negative comments on BBB and other sites. I was impressed with the sales rep for Closet Factory but am hesitating after hearing the comments by the other rep of their quality and craftsmanship.
Any comments to give me assurance to place my order?

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Business Response:

Dear Carole, I am curious if you made your decision yet. I can assure you we have tens of thousands of happy clients that have Closet Factory systems in their home. Many clients have written testimonial letters or are willing to speak to potential clients. If you would like to find out more information, please contact me at 800-318-8800 ext 217 or write to me at kathryn.labarbera@closetfactory.com. I would be more than happy to help you come to a good decision for you. Sincerely, Kathryn LaBarbera
.

THIS company and product is an ABSOLUTE SCAM. I spent close to $4k doing shelves and cabinets in my garage in 2009. They ABSOLUTELY promised me and assured me that this was not PARTICLE BOARD and would never bend, swag or break!!! It's done everything!!! AND IT ABSOLUTELY IS particle board - Painted particle board. I had a shelve that swayed because I put a cooler (food & drink thing for ice) on it!! Come on! How much could that have weighed - 5-7 pounds??? Give me a break. I have now had 3 shelves COMPLETELY break and when they did, there is absolutely no doubt that it is particle board.

I have 2 more shelves broken and sagging again because I put 5 packages of paper (3,000 pages of paper on it!!) Come one.

I WOULD NEVER, EVER buy anything from this lying piece of crap company and I want others to know, so they don't get RIPPED off like I did and my other friend who also has particle board closets.

1
★☆☆☆☆

THIS company and product is an ABSOLUTE SCAM. I spent close to $4k doing shelves and cabinets in my garage in 2009. They ABSOLUTELY promised me and assured me that this was not PARTICLE BOARD and would never bend, swag or break!!! It's done everything!!! AND IT ABSOLUTELY IS particle board - Painted particle board. I had a shelve that swayed because I put a cooler (food & drink thing for ice) on it!! Come on! How much could that have weighed - 5-7 pounds??? Give me a break. I have now had 3 shelves COMPLETELY break and when they did, there is absolutely no doubt that it is particle board.

I have 2 more shelves broken and sagging again because I put 5 packages of paper (3,000 pages of paper on it!!) Come one.

I WOULD NEVER, EVER buy anything from this lying piece of crap company and I want others to know, so they don't get RIPPED off like I did and my other friend who also has particle board closets.

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Business Response:

Dear Michelle, I am so sorry that you were under the impression that we do not use particle board as the substrate of most of our materials. We show clients samples of everything we use when they are picking from our numerous color options. Particle board is one of the best substrates to use because not only is it strong and durable but it is good for the environment. If you have shelves that are bowing and you have been using it as it was intended, it is covered under our warranty. I would like to have this corrected right away. Please contact me directly at 800-318-8800 ext 217 so I can help you get this resolved. Thank you, Kathryn LaBarbera
.

Lowest of the low.Celeste Raydon was the sales consaltant.If she comes to your house make sure after you will finish with her read the contract very very careful.And go item by item before you will sign.
And The SALES MANEGER ANTONY.What a piece of work he is.The only bright spot are installers.

1
★☆☆☆☆

Lowest of the low.Celeste Raydon was the sales consaltant.If she comes to your house make sure after you will finish with her read the contract very very careful.And go item by item before you will sign.
And The SALES MANEGER ANTONY.What a piece of work he is.The only bright spot are installers.

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Business Response:

Thank you so much for commenting on the Installers. Many of them have worked with us for more than 5 years. Some have made their career at Closet Factory. But I am not happy to read your comments about the two other individuals. While you should read every contract clearly, the Designer should explain everything to you so that you are clear on what we are providing to you. If you wish to discuss the disparity, I would love to help you resolve any outstanding issues. Please contact me at 310-318-8800 ext 217. Sincerely, Kathryn LaBarbera Executive Vice President.
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I love this store. The items in this store are made well and the store just happens to be next to my office. I go and check them out during my lunch, not a good thing sometimes. The sales are smoking!

5
★★★★★

I love this store. The items in this store are made well and the store just happens to be next to my office. I go and check them out during my lunch, not a good thing sometimes. The sales are smoking!

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2 out of 2 people found this review helpful.

Business Response:

Dear Marissa, We love your first sentence: "I love this store." It is loyal clients like you that continue to return to us that is the biggest compliment we can receive. We look forward to helping you get organized in all areas of your home and, of course, helping all of your neighbors, friends and relatives. Happy Organizing, Kathryn LaBarbera Executive Vice President
.

I needed my newly built closets organized and an entertainment center with shelves built around my wall mounted LCD television. After much deliberation, I called the Closet Factory. I am so happy I did! The designer, Ellen Berman, asked me what I needed and what I could afford. Armed with her background in interior design, she gave me wonderful ideas. Ellen was thoughtful and professional as she drafted the designs and helped me choose the wood to coordinate with my existing furniture. She followed up after each installment to see that the finished product was done to my satisfaction. The installers were equally professional. They were prompt and carefully protected my floors and cleaned up afterward. The finished products were functional, looked beautiful and fit to the exact specifications. When I am ready to design my home office, I will use the Closet Factory again. They get my highest recommendation!

5
★★★★★

I needed my newly built closets organized and an entertainment center with shelves built around my wall mounted LCD television. After much deliberation, I called the Closet Factory. I am so happy I did! The designer, Ellen Berman, asked me what I needed and what I could afford. Armed with her background in interior design, she gave me wonderful ideas. Ellen was thoughtful and professional as she drafted the designs and helped me choose the wood to coordinate with my existing furniture. She followed up after each installment to see that the finished product was done to my satisfaction. The installers were equally professional. They were prompt and carefully protected my floors and cleaned up afterward. The finished products were functional, looked beautiful and fit to the exact specifications. When I am ready to design my home office, I will use the Closet Factory again. They get my highest recommendation!

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2 out of 2 people found this review helpful.

Business Response:

Thanks Dear Laurie, We get your highest recommendation? Wow! Thank you. We are very honored. Every one of the people that work at Closet Factory takes pride in what they do. We have excellent Designers who are also project managers and see every job through to completion. The Installers take care of each job and pay close attention to details so that you end up with a gorgeous finished product that you will enjoy for years to come. Thank you, Kathryn LaBarbera Executive Vice President
.

Just had my closets done and wow am I happy. My designer Trish did a great design. I now have more hanging space and tons of shoe space. Beautiful maple finish that matches my bathroom cabinets. The installer did a very nice job and left the closets clean and ready for me to put everything away.

5
★★★★★

Just had my closets done and wow am I happy. My designer Trish did a great design. I now have more hanging space and tons of shoe space. Beautiful maple finish that matches my bathroom cabinets. The installer did a very nice job and left the closets clean and ready for me to put everything away.

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2 out of 2 people found this review helpful.

Business Response:

Perfect Match Yes it's really nice to match the color with your bedroom and/or bathroom. Trish is a very professional designer. Thanks for your comments.
.

The Closet Factory turned out to be a disappointment. They are not professional, terrible customer service, and their business practices are unfair if not illegal -- they will charge your credit card for the entire job before they complete it, without notice or authorization. If there is follow up work that needs to be completed, forget it. You will need to chase them and they likely will not follow through -- since they have already paid themselves with your credit card. I strongly suggest using someone else for your closets. Its a competitive business, and really a shame that they are able to get away with how they operate.

1
★☆☆☆☆

The Closet Factory turned out to be a disappointment. They are not professional, terrible customer service, and their business practices are unfair if not illegal -- they will charge your credit card for the entire job before they complete it, without notice or authorization. If there is follow up work that needs to be completed, forget it. You will need to chase them and they likely will not follow through -- since they have already paid themselves with your credit card. I strongly suggest using someone else for your closets. Its a competitive business, and really a shame that they are able to get away with how they operate.

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Business Response:

Not Correct Closet Factory only charges credit cards that our customer's have authorized for the transaction. We accept checks and cash also. I am not happy to hear that you did not receive satisfactory customer service. Without knowing the circumstances it is hard for me to comment and have no name to look up in our data files.
.

The Closet Factory turned out to be a disappointment. They are not professional, terrible customer service, and their business practices are unfair if not illegal -- they will charge your credit card for the entire job before they complete it, without notice or authorization. If there is follow up work that needs to be completed, forget it. You will need to chase them and they likely will not follow through -- since they have already paid themselves with your credit card. I strongly suggest using someone else for your closets. Its a competitive business, and really a shame that they are able to get away with how they operate.

0
★☆☆☆☆

The Closet Factory turned out to be a disappointment. They are not professional, terrible customer service, and their business practices are unfair if not illegal -- they will charge your credit card for the entire job before they complete it, without notice or authorization. If there is follow up work that needs to be completed, forget it. You will need to chase them and they likely will not follow through -- since they have already paid themselves with your credit card. I strongly suggest using someone else for your closets. Its a competitive business, and really a shame that they are able to get away with how they operate.

Cons: Poor customer service; unauthorized charges

from CitySearch
.

First, I agreed to a price and gave my deposit. Later they called me up and nearly double the amount. The designer had measured everything incorrectly so when they came to install nothing fit. Instead of just fixing it they tried to make what they had fit. It took 2 month before finally installed, but the installation was awful, shelves crooked, the edge on the wood is in fact tape is peeling off and the doors don't close properly, no effort to hide nails. They will not return my phone call and have just left me hanging. They charged my credit card for whole job. I have never had anyone or company behave like this before.

1
★☆☆☆☆

First, I agreed to a price and gave my deposit. Later they called me up and nearly double the amount. The designer had measured everything incorrectly so when they came to install nothing fit. Instead of just fixing it they tried to make what they had fit. It took 2 month before finally installed, but the installation was awful, shelves crooked, the edge on the wood is in fact tape is peeling off and the doors don't close properly, no effort to hide nails. They will not return my phone call and have just left me hanging. They charged my credit card for whole job. I have never had anyone or company behave like this before.

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Business Response:

Dear Fiona, I apologize to you for your experience. This is not how we want anyone feeling about our company. I would like to speak to you so we can make any corrections we need to so that you have the right system. Please call me directly at 310-516-7000 ext 217 or email me at kathryn.labarbera@closetfactory.com. I look forward to helping you in any way I can. Sincerely, Kathryn LaBarbera
.

My wife and I had our master closet done 2 years with the remodel of our home. I went ahead with these people due to their materials. It was not until the final was completed that I saw the "holes". It really was a poor design with some things just not making sense. It makes me wonder how they get called "designers". I expect to find them knowing about design and how to do a proper job of it all! Not a lot to ask for, right?

Well, we had to expand on the job recently in order to match what we had done. Same situation as before. It was not until a couple weeks after the job was completed, that we found "issues" that needed correcting. This time to get things corrected, they sat on my request and my wife had to call 3 times to get a proper response from them to come out and fix things.

2
★★☆☆☆

My wife and I had our master closet done 2 years with the remodel of our home. I went ahead with these people due to their materials. It was not until the final was completed that I saw the "holes". It really was a poor design with some things just not making sense. It makes me wonder how they get called "designers". I expect to find them knowing about design and how to do a proper job of it all! Not a lot to ask for, right?

Well, we had to expand on the job recently in order to match what we had done. Same situation as before. It was not until a couple weeks after the job was completed, that we found "issues" that needed correcting. This time to get things corrected, they sat on my request and my wife had to call 3 times to get a proper response from them to come out and fix things.

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Business Response:

Our Systems Are Adjustable Our closet systems are adjustable and feature holes so you can change the rods and shelves every 1 1/4". We can make systems without holes upon request. Our pictures and marketing materials show the holes so I am sorry you did not notice this.
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I just had my first good experience with custom closets. I chose Closet Factory this time, as I had used other companies in the past and been very extremely disappointed by their lack of customer service.
This time, I enjoyed working with my Closet Factory designer, Jeannine. She worked out a great solution for my disastrous closet and was able to set up the installation when it was convenient for my schedule. She kept me informed, and made sure everything went smoothly. Now, all my clothes have a place in my beautiful new organized closet.
I am giving Jeannine's cards out to everyone I know because I know she and Closet Factory will do a great job!

5
★★★★★

I just had my first good experience with custom closets. I chose Closet Factory this time, as I had used other companies in the past and been very extremely disappointed by their lack of customer service.
This time, I enjoyed working with my Closet Factory designer, Jeannine. She worked out a great solution for my disastrous closet and was able to set up the installation when it was convenient for my schedule. She kept me informed, and made sure everything went smoothly. Now, all my clothes have a place in my beautiful new organized closet.
I am giving Jeannine's cards out to everyone I know because I know she and Closet Factory will do a great job!

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2 out of 2 people found this review helpful.

Business Response:

Jeannine Is Excellent! She is very professional and has been designing closets for many years. She also guest lectures on the subject. We love that you pass out her cards. If you run out of them, we are sure she will give you more.
.

I had Closet Factory out to my home for a Master closet and Garage. The Designer was very professional and pleasant to deal with. The installation process was very smooth. They really know what they are doing. The end result was amazing!!

I am so very happy and will definitely recommend The Closet Factory and my Designer!!!

Sincerely,

Newly organized!!

4
★★★★☆

I had Closet Factory out to my home for a Master closet and Garage. The Designer was very professional and pleasant to deal with. The installation process was very smooth. They really know what they are doing. The end result was amazing!!

I am so very happy and will definitely recommend The Closet Factory and my Designer!!!

Sincerely,

Newly organized!!

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2 out of 2 people found this review helpful.

Business Response:

Dear Newly Organized Mary, We are so happy you love the end result of your Closet Factory closet. Of course, we love when our clients are so happy they recommend us to others. That is the highest compliment you can give us. Thank you, Kathryn LaBarbera
.

When I had Closet Factory do my last project, I was biting my nails! You see, I had tried several like companies in the past and had had nightmare experiences with all of them. But the designer Julie G. was so professional and fun to work with I decided to give them a try. My design was perfect and the installation went like clockwork and in a clean manner. With one of the other companies I had to replace my carpet because of dirt and damage. I was so happy I will never work with anyone else again.

Mitzi R.

5
★★★★★

When I had Closet Factory do my last project, I was biting my nails! You see, I had tried several like companies in the past and had had nightmare experiences with all of them. But the designer Julie G. was so professional and fun to work with I decided to give them a try. My design was perfect and the installation went like clockwork and in a clean manner. With one of the other companies I had to replace my carpet because of dirt and damage. I was so happy I will never work with anyone else again.

Mitzi R.

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2 out of 2 people found this review helpful.

Business Response:

Julie Rocks Dear Mitzi, We are so pleased when people who have had experiences with other companies use us and love what we do! Julie is a wonderful Designer and like everyone else really listens to what you want. We are so glad you are now a Closet Factory fan! Sincerely, Kathryn LaBarbera Executive Vice President
.

It was such a great experiance! The Designer was nice and informative, the installers knew what they were doing and got the job done quick. It looks great and im accually staying organized! Thank You, Closet Factory and Crew!

5
★★★★★

It was such a great experiance! The Designer was nice and informative, the installers knew what they were doing and got the job done quick. It looks great and im accually staying organized! Thank You, Closet Factory and Crew!

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1 out of 1 people found this review helpful.

Business Response:

Dear Rachel, The best part of your comment is that you are "staying organized!" We love to hear when what we do makes a difference in someone's life. When you keep things in order, you can get ready quicker in the morning and there is less stress in the beginning of your day. Congratulations on your new way of life. May it continue for years to come. And may you call us when you are ready to do your next project like your garage or home office. Thank you, Kathryn LaBarbera
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I had closet factory come in to design my master and childrens closets. Ellen Berman was my designer. She knew exactly what this busy mother of two wanted. She put together not only functional, but beautiful closets of us all. The install went beautifully, they were fast, courteous and clean. I was very impressed with Ellen that she was also at the install making sure everything went smoothly. I have recommended closet factory to my friends and family.

5
★★★★★

I had closet factory come in to design my master and childrens closets. Ellen Berman was my designer. She knew exactly what this busy mother of two wanted. She put together not only functional, but beautiful closets of us all. The install went beautifully, they were fast, courteous and clean. I was very impressed with Ellen that she was also at the install making sure everything went smoothly. I have recommended closet factory to my friends and family.

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1 out of 1 people found this review helpful.

Business Response:

Dear Kimberly, I am so happy to hear of your positive experience and that we could help you with your dream closet. Ellen is a wonderful Designer and like all of our people they take pride in what they do. The care they show clients such as showing up to the install says so much about how all of us think of our clients. You are very special to us and we appreciate the positive feedback. Please continue to recommend us to people that you know so that we can continue to help people get organized. Sincerely, Kathryn LaBarbera Executive Vice President
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I'm glad chose to buy from The Closet Factory! The designer was very creative, offering several interesting solutions to my once disorganized closet. The installers were neat and on time. I'm having the company back to design my home office!

5
★★★★★

I'm glad chose to buy from The Closet Factory! The designer was very creative, offering several interesting solutions to my once disorganized closet. The installers were neat and on time. I'm having the company back to design my home office!

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1 out of 1 people found this review helpful.

Business Response:

We are glad you chose us too! And your biggest compliment is when you choose us for your next project and when you refer us to other people. We love helping people to get organized and we appreciate all of our clients.
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The Closet Factory is simply the best in custom design. I have used other companies that claim they can do custom work and when it was time to install it was a nightmare. The Closet Factory on the otherhand is truly design friendly. Their production team works to make almost any design materialize. If you want quality service, creative designs and product that is uniquely yours you must use this company, I recommend it to everyone I know!!!

5
★★★★★

The Closet Factory is simply the best in custom design. I have used other companies that claim they can do custom work and when it was time to install it was a nightmare. The Closet Factory on the otherhand is truly design friendly. Their production team works to make almost any design materialize. If you want quality service, creative designs and product that is uniquely yours you must use this company, I recommend it to everyone I know!!!

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1 out of 1 people found this review helpful.

Business Response:

Wow! That is a wonderful compliment. Our goal is to come up with creative solutions for each client and build them a custom unit. We focus on three areas: organizational because that is usually the challenge, aesthetics so that it looks fabulous in your home and budget so that you get what you want for a price that you love as well. There are so many choices too that everyone can find exactly what they are looking for. Also, thank you for recommending us to people that you know. That is the biggest compliment we can receive from anyone.
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i had 3 closet companies come to bid on my masterbedroom closet. closetworld didn't even keep their appointment. i chose closet factory because of their saleperson, ellen berman, who was very professional and patient. they are scheduled to install at the end of october.

4
★★★★☆

i had 3 closet companies come to bid on my masterbedroom closet. closetworld didn't even keep their appointment. i chose closet factory because of their saleperson, ellen berman, who was very professional and patient. they are scheduled to install at the end of october.

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1 out of 1 people found this review helpful.

Business Response:

Dear Angela, I am so glad you are happy with your Closet Factory experience. It is our goal to make every client happy. Ellen is definitely an asset and loves what she does as do all of the Designers at our company. Enjoy your master closet!! Sincerely, Kathryn LaBarbera Executive Vice President
.

I visited with three closet companies prior to purchasing the projects for my condo.
The CF designer proved to be most professional as well as thorough in maximizing the little storage space I have. Trish was a delight to work with, she listened to my needs and as promised the gentlemen who installed were courteous, neat and professional as well. I now don't fear opening my closet doors!

5
★★★★★

I visited with three closet companies prior to purchasing the projects for my condo.
The CF designer proved to be most professional as well as thorough in maximizing the little storage space I have. Trish was a delight to work with, she listened to my needs and as promised the gentlemen who installed were courteous, neat and professional as well. I now don't fear opening my closet doors!

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1 out of 1 people found this review helpful.

Business Response:

Dear Pat, I am so glad the fear you have opening your closet doors has disappeared! We want every person to have the exact opposite reaction: LOVING their closet. That is why everyone at our company works together to make every client happy. Thank you for your business. We appreciate you and look forward to your next project. Best regards, Kathryn LaBarbera Executive Vice President
.

We had many closet companies out and finally chose to work with the Closet Factory and they did not disappoint. Their product line was more extensive than others and it offered us the chance to better coordinate with our home. but it was our rep that was awesome -- helped us coordinate everything and she even showed up at the installation, as promised! Our new office is more beautiful than I imagined it would be.

5
★★★★★

We had many closet companies out and finally chose to work with the Closet Factory and they did not disappoint. Their product line was more extensive than others and it offered us the chance to better coordinate with our home. but it was our rep that was awesome -- helped us coordinate everything and she even showed up at the installation, as promised! Our new office is more beautiful than I imagined it would be.

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1 out of 1 people found this review helpful.

Business Response:

Our goal is to exceed every client's expectations. So when you said your office is more beautiful than you imagined it would be - to us that is the best compliment. We are so glad you chose us and we look forward to working with you again.
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We had our master closet done by CF and were so pleased we decided to do all the closets and our office. From the design process right through to installation, smooth sailing. Professional, experienced and a pleasure to work with.

5
★★★★★

We had our master closet done by CF and were so pleased we decided to do all the closets and our office. From the design process right through to installation, smooth sailing. Professional, experienced and a pleasure to work with.

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1 out of 1 people found this review helpful.

Business Response:

Elena thanks for your review Excellent feedback. Often our client's do multiple areas in their homes. It's great to know the entire process worked for you.
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We couldn't be happier. Our designer made the perfect design for us. We got more hanging space, more shoe space and even a spot for drawers. The installers were fast. Finished in one day even though we were booked for two. My husband wasn't on board with this project at first but now he wants to do all our closets. Closet Factory really did a great job for us.

5
★★★★★

We couldn't be happier. Our designer made the perfect design for us. We got more hanging space, more shoe space and even a spot for drawers. The installers were fast. Finished in one day even though we were booked for two. My husband wasn't on board with this project at first but now he wants to do all our closets. Closet Factory really did a great job for us.

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1 out of 1 people found this review helpful.

Business Response:

We're Happy That You're Happy! It's true that the right closet starts with the "perfect" design. Closet Factory is proud of our installer teams and encourage them to complete projects early when possible. Thanks for your feedback.
.

So I called out a couple companies to design my closet. My husband was not thrilled about the prices the companies were giving us. One company just gave us a price and no designs so of course my husband thought it expensive. We didn't know what we were going to get for the price. The other company did designs but their prices were sooooo expensive. They changed their prices when we said we didn't expect it to be that much money. Why didn't they just give us a good price to begin with? Both companies were not working out for me and my husband was ready to give the whole thing up for now. Long story short we bought from Closet Factory. They had more product choices and a really nice designer who stayed and worked up the design at our house. The installers were nice and got the job done in 1 day instead of 2 as planned. All my clothes fit as the designer said they would and I have extra space for new stuff. I'm very happy and highly recommend Closet Factory.

2
★★★★★

So I called out a couple companies to design my closet. My husband was not thrilled about the prices the companies were giving us. One company just gave us a price and no designs so of course my husband thought it expensive. We didn't know what we were going to get for the price. The other company did designs but their prices were sooooo expensive. They changed their prices when we said we didn't expect it to be that much money. Why didn't they just give us a good price to begin with? Both companies were not working out for me and my husband was ready to give the whole thing up for now. Long story short we bought from Closet Factory. They had more product choices and a really nice designer who stayed and worked up the design at our house. The installers were nice and got the job done in 1 day instead of 2 as planned. All my clothes fit as the designer said they would and I have extra space for new stuff. I'm very happy and highly recommend Closet Factory.

Pros: they come to you, more hanging space, more shoe space and looks great

Cons: makes you want to do all the closets in your house

from CitySearch
.

Closet Factory designed and installed one very long and large slider closet as well as two smaller sliders. They did a fantastic job from start to finish. They listened well and came up with some great design options that fit right in with what we wanted. Prices were reasonable too. Find a coupon (they're everywhere) and give them a call.

5
★★★★★

Closet Factory designed and installed one very long and large slider closet as well as two smaller sliders. They did a fantastic job from start to finish. They listened well and came up with some great design options that fit right in with what we wanted. Prices were reasonable too. Find a coupon (they're everywhere) and give them a call.

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1 out of 1 people found this review helpful.

Business Response:

Great feedback Closet Factory appreciates you taking the time to tell others about your experience. We're pleased to hear that our designer was able to come up with the right design solution for you. Enjoy!
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By far the BEST thing I have ever done.
From the initial call to the completed job, every employee of the company was terrific. Great experience. Highly Recommended.

4
★★★★☆

By far the BEST thing I have ever done.
From the initial call to the completed job, every employee of the company was terrific. Great experience. Highly Recommended.

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1 out of 1 people found this review helpful.

Business Response:

Wow! Thanks for your review. You mirror a large percentage of our customer base. They enjoy the product so much that they will never live in a home without it. It's valuable to know that our NJ location is delivering high quality service and products.
.

This company took our money 3 weeks ago. On the day of installation, they called and said they were not showing up because they underbid the job and couldn't do the work. The manager, Neal Ovsey was extremely rude. It is 2 weeks before the holidays. I have a signed contract and a deposit was taken...i have been assured for the past 3 weeks by the rep Lisa Harrison not to worry and the installation would be complete by December 7th...now she is missing in action. Don't waste your time with this company. They suck! They don't even deserve One Star

1
★☆☆☆☆

This company took our money 3 weeks ago. On the day of installation, they called and said they were not showing up because they underbid the job and couldn't do the work. The manager, Neal Ovsey was extremely rude. It is 2 weeks before the holidays. I have a signed contract and a deposit was taken...i have been assured for the past 3 weeks by the rep Lisa Harrison not to worry and the installation would be complete by December 7th...now she is missing in action. Don't waste your time with this company. They suck! They don't even deserve One Star

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Business Response:

Dear Susan, I am so sorry to hear of your experience. Of course, we never want a client to have a negative experience. I would love to talk to you to see if there is anything I can do. Please call me directly at 310-516-7000 ext 217 or email me at kathryn.labarbera@closetfactory.com. Thank you, Kathryn LaBarbera Executive Vice President.
.

I'd never used one of these organization companies before, so, before committing to one, I asked friends and family for recommendations. Then, stupid me, I went with a company that NO ONE had suggested: Closet Factory. The troubles started when I learned that they had made a mistake in measuring the dimensions of my room. Sure, mistakes happen, but c'mon, that's their whole business -- measuring spaces, in order to build "organization solutions." Anyway, because of their error, the final result departed from the sketch they'd shown me...and not for the better. Plus, there were lots of delays in the project. Still, they could have "saved" themselves. Classy companies apologize, make amends, maybe throw in some freebies, or offer a discount. Not this place. They think they should get paid in full, for their crappy service. Oh, and try calling them, and getting a human being. Good luck. Everyone is always conveniently unavailable, and phone messages are never returned. Check them out, yourself, at the Better Business website. They have a D rating. I wish I'd seen that before I ever called them. Bottom line: there are too many worthwhile closet companies out there, to waste your time, money, and energy on this one!

0
★☆☆☆☆

I'd never used one of these organization companies before, so, before committing to one, I asked friends and family for recommendations. Then, stupid me, I went with a company that NO ONE had suggested: Closet Factory. The troubles started when I learned that they had made a mistake in measuring the dimensions of my room. Sure, mistakes happen, but c'mon, that's their whole business -- measuring spaces, in order to build "organization solutions." Anyway, because of their error, the final result departed from the sketch they'd shown me...and not for the better. Plus, there were lots of delays in the project. Still, they could have "saved" themselves. Classy companies apologize, make amends, maybe throw in some freebies, or offer a discount. Not this place. They think they should get paid in full, for their crappy service. Oh, and try calling them, and getting a human being. Good luck. Everyone is always conveniently unavailable, and phone messages are never returned. Check them out, yourself, at the Better Business website. They have a D rating. I wish I'd seen that before I ever called them. Bottom line: there are too many worthwhile closet companies out there, to waste your time, money, and energy on this one!

Pros: None

Cons: Extremely rude, unhelpful customer service

from CitySearch
.

After a year of trying to get satisfaction from this company I am left with cabinet doors that do not fit properly(after 5 sets of doors), mismatched hardware, a crooked shelving unit that was made larger than specs, drill holes in existing walls from corrections that had to be made. On top of that was the continual hassle of them arriving for appointments without certain fixtures that were to be installed or incorrect or damaged product. The installers were very unprofessional and after approx. 15 visits I am thoroughly tired of this company!

0
★☆☆☆☆

After a year of trying to get satisfaction from this company I am left with cabinet doors that do not fit properly(after 5 sets of doors), mismatched hardware, a crooked shelving unit that was made larger than specs, drill holes in existing walls from corrections that had to be made. On top of that was the continual hassle of them arriving for appointments without certain fixtures that were to be installed or incorrect or damaged product. The installers were very unprofessional and after approx. 15 visits I am thoroughly tired of this company!

Pros: none!!!

Cons: unprofessional, time-consuming, just awful

from CitySearch

Message from Closet Factory

"A truly custom closet starts with the right design" Members of BBB, ASID and NAHB. Serving LA and Orange County since 1983.

More about Closet Factory

Closet Factory is a full service home organization company. Offering custom closets, home offices, media centers, laundry rooms, garage cabinets and more. All our products are designed around your needs, style and budget. Backed by our lifetime warranty.

 

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