Wayfarer Veterinary Hospital

★★★☆☆

About Wayfarer Veterinary Hospital

Pets & Animals

Pets & Animals
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I feel some of these reviews are unduly harsh. Yes, granted, there is not ambience to speak of, not even ragged year old Dogfancy mags, in the waiting room. But its clean,and the lack of stimulus is calming to my dogs.The receptionist has a personality disorder,or is extremely shy and would benefit from pharmaceuticals, but I don't go there to socialize, but is irrelevant. Dr. Fernandez has proven herself to be a kind, competent vet on several occasions with my 4 dogs and 2 cats. And her prices are greatly appreciated: she is an old school vet with old school values of delivering good care to your companion animals without the frills. Works for me! I would definitely recommend Wayfarer's if this works for you, too.

4
★★★★☆

I feel some of these reviews are unduly harsh. Yes, granted, there is not ambience to speak of, not even ragged year old Dogfancy mags, in the waiting room. But its clean,and the lack of stimulus is calming to my dogs.The receptionist has a personality disorder,or is extremely shy and would benefit from pharmaceuticals, but I don't go there to socialize, but is irrelevant. Dr. Fernandez has proven herself to be a kind, competent vet on several occasions with my 4 dogs and 2 cats. And her prices are greatly appreciated: she is an old school vet with old school values of delivering good care to your companion animals without the frills. Works for me! I would definitely recommend Wayfarer's if this works for you, too.

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.

I don't understand the negative reviews. I was impressed that I didn't have to wait more than 5 minutes in the lobby, was seen by the Dr and she obviously loved my animal. Was very tender and my cat actually liked her! She had great prices and gave great advice. Instead of giving my older cat all the vaccines she could have and gotten more money she cared more that it would be too many for my cat and told me to come back in a few weeks. I have recommended her to many people. As for the receptionist she wasn't rude or mean or anything.

5
★★★★★

I don't understand the negative reviews. I was impressed that I didn't have to wait more than 5 minutes in the lobby, was seen by the Dr and she obviously loved my animal. Was very tender and my cat actually liked her! She had great prices and gave great advice. Instead of giving my older cat all the vaccines she could have and gotten more money she cared more that it would be too many for my cat and told me to come back in a few weeks. I have recommended her to many people. As for the receptionist she wasn't rude or mean or anything.

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.

Please don't ever take your animal here. The doctor doesn't care about the pets, and the receptionist is the biggest piece of trailer trash I've ever met. I was treated so rudely when I called to get a follow up on my pet's condition. In a nut shell, I brought my resuce dog to see this vet 2 days after we resuced her. Because she is a rescue animal you are allowed a free visit within 3 days of bringing your pet home. This vet honored the free visit, but she acted like she was doing me a favor by seeing the dog. She could care less about the fact that I was a new owner and had lots of questions. She seemed bothered that I asked so many questions and in fact ingnored a few of them. I had to ask her twice on basic things, like how much the dog weights, how much she should weigh, how old is she, rtc. again, she acted like she was doing me a favor. She prescribed the wrong antibiotic for the kennel cough. When I called back because the dog's condition was getting worse, she acted like it was my fault, even though she did not tell us to call or bring the dog back. Then her receptionist got on the phone and started to yell at me....

I regret bringing my dog to this place. I hope you never step foot in there, it's cheap and run down anyway. Plastic chairs and a dirty fish bowl in the waiting room. Not at all a nice place to bring your animal. Why?!!??? because the doctor could careless about your animal and your experience while there.

0
★☆☆☆☆

Please don't ever take your animal here. The doctor doesn't care about the pets, and the receptionist is the biggest piece of trailer trash I've ever met. I was treated so rudely when I called to get a follow up on my pet's condition. In a nut shell, I brought my resuce dog to see this vet 2 days after we resuced her. Because she is a rescue animal you are allowed a free visit within 3 days of bringing your pet home. This vet honored the free visit, but she acted like she was doing me a favor by seeing the dog. She could care less about the fact that I was a new owner and had lots of questions. She seemed bothered that I asked so many questions and in fact ingnored a few of them. I had to ask her twice on basic things, like how much the dog weights, how much she should weigh, how old is she, rtc. again, she acted like she was doing me a favor. She prescribed the wrong antibiotic for the kennel cough. When I called back because the dog's condition was getting worse, she acted like it was my fault, even though she did not tell us to call or bring the dog back. Then her receptionist got on the phone and started to yell at me....

I regret bringing my dog to this place. I hope you never step foot in there, it's cheap and run down anyway. Plastic chairs and a dirty fish bowl in the waiting room. Not at all a nice place to bring your animal. Why?!!??? because the doctor could careless about your animal and your experience while there.

Cons: Aweful vet, didn't care about the animal, rudest reception

.

If you go there for a hug and Oprah-like energy, forget about it. But if you want a highly qualified vet that cares deeply for your pet and has years and years of experience, then this is the place for you.

Yes, Dr.Fernandez cuts to the chase and is a no-nonsense person, but I like it that way ... to-the-point honesty without syrupy emotional posturing, and skilled at what she does.

Oh, did I mention that the prices are extremely reasonable?

2
★★★★☆

If you go there for a hug and Oprah-like energy, forget about it. But if you want a highly qualified vet that cares deeply for your pet and has years and years of experience, then this is the place for you.

Yes, Dr.Fernandez cuts to the chase and is a no-nonsense person, but I like it that way ... to-the-point honesty without syrupy emotional posturing, and skilled at what she does.

Oh, did I mention that the prices are extremely reasonable?

Pros: Experienced, caring Vet

Cons: None

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Dr. Fernandez is very unprofessional, demeaning, and does not know how to treat her customers with respect. The receptionist is very cold, does not know how to greet and thank patrons and is a robot who is just there to get paid. I was yelled at several times by the vet, who has no patience and got upset at my questions about caring for my dog once he was home. Dr. Fernandez uses very condescending tones and my boyfriend and I were talked down to over the 2 times we went. I cried because I felt so bad for our dog and what he was going through and she was so heartless and emotionless, showing no compassion for my dog. On a phone call that I made, at the end of our conversation she blatantly hung up on me even though I said thank you after just checking on our dog who had to stay over night. When we picked him up, both his legs were shaved (which couldv'e been avoided) as she said they had to stick him 3 times for the IV since he pulled it out. It was only on the 3rd time they realized to put an E-collar on him to prevent him from accessing the IV line. Overall, my dog ended up fine, but Dr. Fernandez and her main receptionist are meant for each other so only go there if you want to be yelled at and made to feel like SH_T!

0
★☆☆☆☆

Dr. Fernandez is very unprofessional, demeaning, and does not know how to treat her customers with respect. The receptionist is very cold, does not know how to greet and thank patrons and is a robot who is just there to get paid. I was yelled at several times by the vet, who has no patience and got upset at my questions about caring for my dog once he was home. Dr. Fernandez uses very condescending tones and my boyfriend and I were talked down to over the 2 times we went. I cried because I felt so bad for our dog and what he was going through and she was so heartless and emotionless, showing no compassion for my dog. On a phone call that I made, at the end of our conversation she blatantly hung up on me even though I said thank you after just checking on our dog who had to stay over night. When we picked him up, both his legs were shaved (which couldv'e been avoided) as she said they had to stick him 3 times for the IV since he pulled it out. It was only on the 3rd time they realized to put an E-collar on him to prevent him from accessing the IV line. Overall, my dog ended up fine, but Dr. Fernandez and her main receptionist are meant for each other so only go there if you want to be yelled at and made to feel like SH_T!

Pros: ok prices, minimal wait

Cons: UNPROFESSIONAL vet, UNFRIENDLY receptionist

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I have four rescue animals. Dr. Hernandez saved two of their lives. She does not have the best bedside manner, but she is very coompent. As I write this, one of the cats whose liveswas saved is sittingon my lap purring. I don't know whether another vet could have saved their lives but I know that they are alive. I do know that when they were rescued they were very ill and that they are here w/ me today. Thank you Dr. Hernandez.

2
★★★★☆

I have four rescue animals. Dr. Hernandez saved two of their lives. She does not have the best bedside manner, but she is very coompent. As I write this, one of the cats whose liveswas saved is sittingon my lap purring. I don't know whether another vet could have saved their lives but I know that they are alive. I do know that when they were rescued they were very ill and that they are here w/ me today. Thank you Dr. Hernandez.

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I certainly agree that the receptionist can be unfriendly and seems almost uninterested in one's pets even if you are a loyal customer who has been coming for five years.
Nevertheless, I have found Dr. Fernandez's care to be very good and her prices quite reasonable even inexpensive. Moreover, she and her staff seem to care about the pets they treat and have always treated by dog well (even lovingly).
So, if you can stomach the unfriendly receptionist, the care at Wayfarer is very good and reasonably priced by a vet and her staff who treats your pet with all the love and skill you would want your pet to receive.

4
★★★★☆

I certainly agree that the receptionist can be unfriendly and seems almost uninterested in one's pets even if you are a loyal customer who has been coming for five years.
Nevertheless, I have found Dr. Fernandez's care to be very good and her prices quite reasonable even inexpensive. Moreover, she and her staff seem to care about the pets they treat and have always treated by dog well (even lovingly).
So, if you can stomach the unfriendly receptionist, the care at Wayfarer is very good and reasonably priced by a vet and her staff who treats your pet with all the love and skill you would want your pet to receive.

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.

Dr Fernandez takes her job serious which means making you feel bad about not bringing in your pet frequently enough. I think she is a good vet and cares very much for the animals, maybe more than for their owners. the rest of the staff is very friendly and you don't have to wait. But I left feeling like I had been sent to the principal's' office... I have been taking my pets there for 10 years and will continue to do so.

1
★★★☆☆

Dr Fernandez takes her job serious which means making you feel bad about not bringing in your pet frequently enough. I think she is a good vet and cares very much for the animals, maybe more than for their owners. the rest of the staff is very friendly and you don't have to wait. But I left feeling like I had been sent to the principal's' office... I have been taking my pets there for 10 years and will continue to do so.

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Dr. cannot converse, takes all questions personally & gets uber defensive. Most of the times I've called, i have to hold the phone away from my ear 'cause the yelling is so loud.
Never listens, just jumps to conclusions & repeats the same info over & over.
Receptionist is THE RUDEST person I haver EVER encountered in Los Angeles!!!!

The grooming staff is nice.

0
★☆☆☆☆

Dr. cannot converse, takes all questions personally & gets uber defensive. Most of the times I've called, i have to hold the phone away from my ear 'cause the yelling is so loud.
Never listens, just jumps to conclusions & repeats the same info over & over.
Receptionist is THE RUDEST person I haver EVER encountered in Los Angeles!!!!

The grooming staff is nice.

Pros: Groomers

Cons: Receptionist & Hysterical vet

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I just returned from bringing my cat to his third visit to the Wayfarer Veterinary Hospital. Every experience has been positive. The first time, my cat was very sick. The last two times were for his vaccinations. The vet is open on Saturday, which is great for my schedule. The visits are quick. I have never had to wait long to be seen. The staff is friendly and courteous. They all seem like they like their jobs. The vet always has done a good job explaining what was wrong with my pet and what my options for treatment are. She is patient and has always been happy to answer all my questions. The facility is small and quaint, and it is always clean. I would recommend this vet to anyone.

2
★★★★★

I just returned from bringing my cat to his third visit to the Wayfarer Veterinary Hospital. Every experience has been positive. The first time, my cat was very sick. The last two times were for his vaccinations. The vet is open on Saturday, which is great for my schedule. The visits are quick. I have never had to wait long to be seen. The staff is friendly and courteous. They all seem like they like their jobs. The vet always has done a good job explaining what was wrong with my pet and what my options for treatment are. She is patient and has always been happy to answer all my questions. The facility is small and quaint, and it is always clean. I would recommend this vet to anyone.

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Lady at front desk is very unfriendly. I have been going there for 3 years and never has she even pretended to know any of my three animals (who have been there many times) or myself. She is a cold person. My dog had surgery a few weeks ago and I ran in at 5:25 (they close at 5:30 and I was working) she screamed at me and told me she did ot have to let me have my dog! I seriously thought she was joking...not the case! I could go on and on but overall you are better off going some place else.

2
★★☆☆☆

Lady at front desk is very unfriendly. I have been going there for 3 years and never has she even pretended to know any of my three animals (who have been there many times) or myself. She is a cold person. My dog had surgery a few weeks ago and I ran in at 5:25 (they close at 5:30 and I was working) she screamed at me and told me she did ot have to let me have my dog! I seriously thought she was joking...not the case! I could go on and on but overall you are better off going some place else.

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.

they were totally unsympathetic and made us feel horrible.
they basically blamed us for our dog's problems and it turned out that we had nothing to do with them.
they made my fiance cry, in fact.
they treated us totally disrespectfully at the front desk and especially in the vet room.
it was a mess and they touched and talked about the animals as if they were not alive.
extremely rude...we were totally shocked!

and we are easy to get along with.
one note...our dog was in serious trouble and the doctor said there was no way to hurry up the results...said they couldnt come back until tomorrow. but when we pressed the lady at the front desk offering to pay more to save our dog...she admitted that results could be rushed the same day.

dont know why the vet forgot to tell us that a critical 24 hours could be saved.
she really didnt seem to care.
in fact, no one there did.
a very sad interaction.

0
★☆☆☆☆

they were totally unsympathetic and made us feel horrible.
they basically blamed us for our dog's problems and it turned out that we had nothing to do with them.
they made my fiance cry, in fact.
they treated us totally disrespectfully at the front desk and especially in the vet room.
it was a mess and they touched and talked about the animals as if they were not alive.
extremely rude...we were totally shocked!

and we are easy to get along with.
one note...our dog was in serious trouble and the doctor said there was no way to hurry up the results...said they couldnt come back until tomorrow. but when we pressed the lady at the front desk offering to pay more to save our dog...she admitted that results could be rushed the same day.

dont know why the vet forgot to tell us that a critical 24 hours could be saved.
she really didnt seem to care.
in fact, no one there did.
a very sad interaction.

Pros: none

Cons: rude, heartless, and cold. no feel for animals at all.

.

I brought my cat there because he was scratching himself so severely that he created a gash on his face. Dr. Fernandez didn't bother to try to find the cause or treat the wound. Instead, she prescribed steroids, which caused my cat's eyes to roll to the back of his head! He got really sick from them, and this vet insisted that the steriods were not the cause. However, another vet told me that they were. The staff is pretty nice but the doctor is cold. The whole thing cost me $80 and it made my cat's condition worse than it already was.

1
★☆☆☆☆

I brought my cat there because he was scratching himself so severely that he created a gash on his face. Dr. Fernandez didn't bother to try to find the cause or treat the wound. Instead, she prescribed steroids, which caused my cat's eyes to roll to the back of his head! He got really sick from them, and this vet insisted that the steriods were not the cause. However, another vet told me that they were. The staff is pretty nice but the doctor is cold. The whole thing cost me $80 and it made my cat's condition worse than it already was.

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.

I brought in a limp, wheezing cat at 5pm. I was seen quickly, but the doctor kept looking at the clock and informed me more than once that they close at 5:30. While I understand they shouldn't have to stay open past operating hours, the cat was incredibly ill and needed help. I was sent to the Eagle Rock Emergency clinic (who were great), but was told that they "sometimes open at 5:30" by the doctor at Wayfarer. No. They open at 6. So I rushed over there and waited outside with my poor cat until 6pm. It turns out the cat has a serious liver disease and only a 30% chance of survival. He was basically falling into a coma when I visted Wayfarer. I don't know that a half-hour would make any difference, but I really felt that my cat's 'inconvenient timing' was unwanted at Wayfarer. It was also rather unpleasant to have the doctor inform me, after I started crying and saying I was worried he ate something poisonous, that "if he ate something poisonous this morning, it's already too late." Thanks. At least they didn't charge me. They got much friendlier when they saw I was willing to leave and take the cat elsewhere.

0
★☆☆☆☆

I brought in a limp, wheezing cat at 5pm. I was seen quickly, but the doctor kept looking at the clock and informed me more than once that they close at 5:30. While I understand they shouldn't have to stay open past operating hours, the cat was incredibly ill and needed help. I was sent to the Eagle Rock Emergency clinic (who were great), but was told that they "sometimes open at 5:30" by the doctor at Wayfarer. No. They open at 6. So I rushed over there and waited outside with my poor cat until 6pm. It turns out the cat has a serious liver disease and only a 30% chance of survival. He was basically falling into a coma when I visted Wayfarer. I don't know that a half-hour would make any difference, but I really felt that my cat's 'inconvenient timing' was unwanted at Wayfarer. It was also rather unpleasant to have the doctor inform me, after I started crying and saying I was worried he ate something poisonous, that "if he ate something poisonous this morning, it's already too late." Thanks. At least they didn't charge me. They got much friendlier when they saw I was willing to leave and take the cat elsewhere.

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Bad communication skills, unfriendly environment, inconsistent pricing. You had better figure out what is wrong with your pet before you go in there because I guarantee they won't be able to. But, they are happy to charge you for doing absolutely nothing.

1
★☆☆☆☆

Bad communication skills, unfriendly environment, inconsistent pricing. You had better figure out what is wrong with your pet before you go in there because I guarantee they won't be able to. But, they are happy to charge you for doing absolutely nothing.

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.

I went to Dr. Fernandez several times and was displeased with several things. Our puppy was perfectly well behaved on his first visit but she told us we did not handle him enough, when in fact we handle him endlessly and he is very well-behaved when being handled. As first time puppy owners, we asked a few things about clipping nails, etc. and even though there was no one else in the office, she seemed put out by having to answer all of our questions. I also wanted to give our dog the nasal-given bordetella vaccine but she uses the much more outdated method of multiple injections.

1
★★☆☆☆

I went to Dr. Fernandez several times and was displeased with several things. Our puppy was perfectly well behaved on his first visit but she told us we did not handle him enough, when in fact we handle him endlessly and he is very well-behaved when being handled. As first time puppy owners, we asked a few things about clipping nails, etc. and even though there was no one else in the office, she seemed put out by having to answer all of our questions. I also wanted to give our dog the nasal-given bordetella vaccine but she uses the much more outdated method of multiple injections.

Pros: Price, No waiting, Lots of Parking

Cons: Unfriendly, outdated

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Could countless years of experience, excellant "bed-side manor," compassionate concern and rational suggestions for both the pet and the pet owner be found without a $1,000+ price tag and a drive to the westside be found in a humble, frill-free veterinary hospital in Silver Lake? If my dog could talk he would shout "Eureka" with me and the praises of Wayfarer Veterinary Hospital and Dr. Fernandez. After several visits in the last 2 years, we've never had to wait more than 10 minutes; never had to explain things to clueless staff; never left uneasy; and never had a bill over $100! The office is always clean and orderly, the staff always very helpful and friendly, and the overall experience is pleasant.

2
★★★★★

Could countless years of experience, excellant "bed-side manor," compassionate concern and rational suggestions for both the pet and the pet owner be found without a $1,000+ price tag and a drive to the westside be found in a humble, frill-free veterinary hospital in Silver Lake? If my dog could talk he would shout "Eureka" with me and the praises of Wayfarer Veterinary Hospital and Dr. Fernandez. After several visits in the last 2 years, we've never had to wait more than 10 minutes; never had to explain things to clueless staff; never left uneasy; and never had a bill over $100! The office is always clean and orderly, the staff always very helpful and friendly, and the overall experience is pleasant.

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I've used this vet hospital for my two cats and it's terrific. Personal service because they are not huge or too busy, and lots of sensitive caring staff members who clearly love animals. I highly recommend it.

2
★★★★★

I've used this vet hospital for my two cats and it's terrific. Personal service because they are not huge or too busy, and lots of sensitive caring staff members who clearly love animals. I highly recommend it.

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All in all, I've been happy with Wayfarer so far. They're not extremely friendly, but seem to know their business and care genuinely about the animals under their supervision.

2
★★★★☆

All in all, I've been happy with Wayfarer so far. They're not extremely friendly, but seem to know their business and care genuinely about the animals under their supervision.

 

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