Bay Muffler

★★★★★
  • 2189 Old Middlefield Way

    Mountain View, CA 94043

    Map & Directions
  • 650-969-1471

About Bay Muffler

Details
Hours
Mon - Fri: 8am - 6pm Sat: 8am - 2pm

Automotive

Automotive
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Been going there for over twenty years. When everyone else says they won't fix what I want because they can't make a big profit or don't or really don't want to take the time to learn how to fix it, Cris is the man. Most all around

3
★★★★★

Been going there for over twenty years. When everyone else says they won't fix what I want because they can't make a big profit or don't or really don't want to take the time to learn how to fix it, Cris is the man. Most all around

.

Wow the honesty is out of this world! Hella helpful. I spent several months thinking I had a muffler prob since I had a accident that slamed my undercarage turns out it wasn't that at all. The lady told me let's make sure what it really before we go spending we don't need to spend I was like kool. Turns out its my manifold

5
★★★★★

Wow the honesty is out of this world! Hella helpful. I spent several months thinking I had a muffler prob since I had a accident that slamed my undercarage turns out it wasn't that at all. The lady told me let's make sure what it really before we go spending we don't need to spend I was like kool. Turns out its my manifold

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The estimate was exactly the amount that was told to us. We strongly recommend them.
nice to work with this guy's

5
★★★★★

The estimate was exactly the amount that was told to us. We strongly recommend them.
nice to work with this guy's

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I was referred to Chris Walker at Bay Muffler by Paul Jancis at Driven Auto Care to repair an exhaust leak at the manifold/pipe flanges on a 1978 Motor Home, Chev 454, in order to pass a smog test. Chris lied to me, twice, saying that he would do the repair the next day and replace the exhaust flange gaskets, phoning me back with a time to bring it over.

The first time I gave him the benefit of the doubt and called him back after several days, only to be told that he again needed time to call me back with an appointment. It's been three weeks now and still no call from Chris. I obviously gave up on this some time ago and made other arrangements, but I suspect that Chris just didn't want to do this job and wasn't honest enough to tell me why - so he chose to waste my time and violate my trust in order to avoid speaking honestly.

I think I know why. The attaching manifold pipe flange studs rust and he didn't want to hold this big vehicle in his very limited, virtually non-existent parking area for 24 hours while penetrating oil made it possible to remove the rusted-on nuts without breaking the studs off. If the studs break off the manifold has to be taken off the motor to replace them - where the bolts attaching the manifold to the engine block could also break off - which could create a very costly customer relations problem I think he wanted to avoid.

My advice: Avoid this service provider if you value honest dealings.

0
★☆☆☆☆

I was referred to Chris Walker at Bay Muffler by Paul Jancis at Driven Auto Care to repair an exhaust leak at the manifold/pipe flanges on a 1978 Motor Home, Chev 454, in order to pass a smog test. Chris lied to me, twice, saying that he would do the repair the next day and replace the exhaust flange gaskets, phoning me back with a time to bring it over.

The first time I gave him the benefit of the doubt and called him back after several days, only to be told that he again needed time to call me back with an appointment. It's been three weeks now and still no call from Chris. I obviously gave up on this some time ago and made other arrangements, but I suspect that Chris just didn't want to do this job and wasn't honest enough to tell me why - so he chose to waste my time and violate my trust in order to avoid speaking honestly.

I think I know why. The attaching manifold pipe flange studs rust and he didn't want to hold this big vehicle in his very limited, virtually non-existent parking area for 24 hours while penetrating oil made it possible to remove the rusted-on nuts without breaking the studs off. If the studs break off the manifold has to be taken off the motor to replace them - where the bolts attaching the manifold to the engine block could also break off - which could create a very costly customer relations problem I think he wanted to avoid.

My advice: Avoid this service provider if you value honest dealings.

Pros: A false One Star rating was required for this posting

Cons: No vengeful reproof - just the facts as I experienced them

.

I highly recommend this place to everyone! Chris is the most honest mechanic that I have ever brought my car to. He really knows what he is doing when it comes to cars!
If you are reading this Chris, thank you for all the great work you have done over the years for me and my friends!

2
★★★★★

I highly recommend this place to everyone! Chris is the most honest mechanic that I have ever brought my car to. He really knows what he is doing when it comes to cars!
If you are reading this Chris, thank you for all the great work you have done over the years for me and my friends!

Pros: Honest Great Working Mechanics!

.

I came to them with a failed smog test.

They first offered to turn off my ??check engine? light to try to pass the smog test without doing any work to try to save me any unnecessary repair.

Next option was to do a minimal job ?? fix the oxygen sensor, which I had them do. Unfortunately, right afterwards, the ??check engine? light went back on, and they said it sounds like I needed the other half of the catalytic converter replaced ?? for $425.

I brought my car in to have the work done. They called to say that when they turned on the ignition, the ??check engine? light was not on, so they took it over to the smog test for me and it passed. All I owed them was $8.25 for the certificate! I had signed and authorized $425 and they didn't do the unnecessary work.

How??s that for honest and caring?!

5
★★★★★

I came to them with a failed smog test.

They first offered to turn off my ??check engine? light to try to pass the smog test without doing any work to try to save me any unnecessary repair.

Next option was to do a minimal job ?? fix the oxygen sensor, which I had them do. Unfortunately, right afterwards, the ??check engine? light went back on, and they said it sounds like I needed the other half of the catalytic converter replaced ?? for $425.

I brought my car in to have the work done. They called to say that when they turned on the ignition, the ??check engine? light was not on, so they took it over to the smog test for me and it passed. All I owed them was $8.25 for the certificate! I had signed and authorized $425 and they didn't do the unnecessary work.

How??s that for honest and caring?!

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I??ve been going to Bay Muffler for a number of years It??s one of those old time outfits where the pictures on the wall of the office tell you that they are into cars. You talk to Chris Walker, the proprietor. He does good work and his prices are reasonable. They specialize in mufflers, tune ups and brakes. I was particularly impressed recently when he??d done various work on my car, and when I took it away I found it stalled when I made a right hand turn, but not a left. It took him quite a bit of time and work to find and fix the problem, which turned out to be a be a manufacturing defect in a fuel pump he had already replaced twice, but he stood behind his work. And when my wife??s Camry had the engine check light come on, Jasmine who works in the office, came out with diagnostic computer and fixed it.

George Heaton
Stanford.

4
★★★★☆

I??ve been going to Bay Muffler for a number of years It??s one of those old time outfits where the pictures on the wall of the office tell you that they are into cars. You talk to Chris Walker, the proprietor. He does good work and his prices are reasonable. They specialize in mufflers, tune ups and brakes. I was particularly impressed recently when he??d done various work on my car, and when I took it away I found it stalled when I made a right hand turn, but not a left. It took him quite a bit of time and work to find and fix the problem, which turned out to be a be a manufacturing defect in a fuel pump he had already replaced twice, but he stood behind his work. And when my wife??s Camry had the engine check light come on, Jasmine who works in the office, came out with diagnostic computer and fixed it.

George Heaton
Stanford.

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I?ve been going to Bay Muffler for a number of years It?s one of those old time outfits where the pictures on the wall of the office tell you that they are into cars. You talk to Chris Walker, the proprietor. He does good work and his prices are reasonable. They specialize in mufflers, tune ups and brakes. I was particularly impressed recently when he?d done various work on my car, and when I took it away I found it stalled when I made a right hand turn, but not a left. It took him quite a bit of time and work to find and fix the problem, which turned out to be a be a manufacturing defect in a fuel pump he had already replaced twice, but he stood behind his work. And when my wife?s Camry had the engine check light come on, Jasmine who works in the office, came out with diagnostic computer and fixed it.

George Heaton
Stanford.

2
★★★★★

I?ve been going to Bay Muffler for a number of years It?s one of those old time outfits where the pictures on the wall of the office tell you that they are into cars. You talk to Chris Walker, the proprietor. He does good work and his prices are reasonable. They specialize in mufflers, tune ups and brakes. I was particularly impressed recently when he?d done various work on my car, and when I took it away I found it stalled when I made a right hand turn, but not a left. It took him quite a bit of time and work to find and fix the problem, which turned out to be a be a manufacturing defect in a fuel pump he had already replaced twice, but he stood behind his work. And when my wife?s Camry had the engine check light come on, Jasmine who works in the office, came out with diagnostic computer and fixed it.

George Heaton
Stanford.

 

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