Floratique

★★★★☆
  • 745 W Evelyn Ave

    San Jose, CA 95125

    Map & Directions
  • 408-299-0141

About Floratique

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Hours
M-Tu 8am-7pm, W-F 8am-7am, Sa 9am-6am, Su 11am-3pm

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I admit to being pretty lazy. If I experience bad service will usually ignore it and just take my business elsewhere rather than go out of my way to rehash it. However, this my experience with this particular business was so bad, I just had to share.

My buddy who is currently in Afghanistan was nice enough to send me flowers through FTD for my birthday last Sunday. I had plans for most of the day and was not home when they were delivered. The florist gave me a "courtesy call" to let me know they had left the flowers on the ground in front of my apartment door (which is in a common hallway). My complex is not great so I let the person who called know that they would not be secure there. She indicated that she was not concerned and that delivery had already taken place so, it was a done deal. I got home about 20 minutes later to find that they had already been taken.

I called to let her know and if she had said "oh no, I'm sorry, I will get another arrangement out to your on Monday", this review would not be taking place. Instead , she told me that she has never had that happened in 9 years and that she would come out in "a few days" to "knock on doors and talk to my neighbors and apartment complex manager and get to the bottom of it (I'm still not sure if she hoped to reclaim the flowers from the whoever took them and bring them to me?). When I pointed out that he had obviously made an effort to get them to me on my actual birthday so 2-3 days of investigation wasn't going to cut it, her unbelievable response was "What? You sent these flowers to yourself??" and then she proceeded to insist I had sent them to myself over and over while laughing AT me about it.I was just not sure how to respond to that as it was so weird and inappropriate and also incorrect. She then refused to tell me her name, the name of her "business' or even the order number. Finally she told me to have the sender (though she had just minutes before insisted that was me) contact her for resolution, even though I tried to make it clear that he is overseas and I would prefer not to have him know there was any issue at all.

I had to call FTD to have the matter resolved and even then it took 2 more days and many more phone calls. I had provided directions to have the flowers delivered on Monday to my apartment complex managers office. She didn't do it, telling FTD that it was because she wanted to see that I got them personally, though she never called me to set up a time for that to take place. It was agreed that on Tuesday she would deliver to my work in Palo Alto. Didn't happen.

When I got home from work on Tuesday I found that she had finally delivered them to the manager of my complex. I most likely still would not be taking the time to write this review if after picking up the flowers I hadn't walked to my apartment to find she had taped a hand written note to my door telling me that she chose not to deliver to my work because it is far away ( I live in Cupertino so about 12 miles) and gas is expensive.

I would like to note that the only reason I know the name of the florist (it was not included int the arrangement and she wouldn't tell me) is because FTD provided it to me, I would also like to note that throughout the process she took the time to tell the various FTD service reps that she felt I had sent the flowers to myself.

At this point I am finding the whole mess comical. I would suggest you use up pretty much any other florist anywhere than this one

1
★☆☆☆☆

I admit to being pretty lazy. If I experience bad service will usually ignore it and just take my business elsewhere rather than go out of my way to rehash it. However, this my experience with this particular business was so bad, I just had to share.

My buddy who is currently in Afghanistan was nice enough to send me flowers through FTD for my birthday last Sunday. I had plans for most of the day and was not home when they were delivered. The florist gave me a "courtesy call" to let me know they had left the flowers on the ground in front of my apartment door (which is in a common hallway). My complex is not great so I let the person who called know that they would not be secure there. She indicated that she was not concerned and that delivery had already taken place so, it was a done deal. I got home about 20 minutes later to find that they had already been taken.

I called to let her know and if she had said "oh no, I'm sorry, I will get another arrangement out to your on Monday", this review would not be taking place. Instead , she told me that she has never had that happened in 9 years and that she would come out in "a few days" to "knock on doors and talk to my neighbors and apartment complex manager and get to the bottom of it (I'm still not sure if she hoped to reclaim the flowers from the whoever took them and bring them to me?). When I pointed out that he had obviously made an effort to get them to me on my actual birthday so 2-3 days of investigation wasn't going to cut it, her unbelievable response was "What? You sent these flowers to yourself??" and then she proceeded to insist I had sent them to myself over and over while laughing AT me about it.I was just not sure how to respond to that as it was so weird and inappropriate and also incorrect. She then refused to tell me her name, the name of her "business' or even the order number. Finally she told me to have the sender (though she had just minutes before insisted that was me) contact her for resolution, even though I tried to make it clear that he is overseas and I would prefer not to have him know there was any issue at all.

I had to call FTD to have the matter resolved and even then it took 2 more days and many more phone calls. I had provided directions to have the flowers delivered on Monday to my apartment complex managers office. She didn't do it, telling FTD that it was because she wanted to see that I got them personally, though she never called me to set up a time for that to take place. It was agreed that on Tuesday she would deliver to my work in Palo Alto. Didn't happen.

When I got home from work on Tuesday I found that she had finally delivered them to the manager of my complex. I most likely still would not be taking the time to write this review if after picking up the flowers I hadn't walked to my apartment to find she had taped a hand written note to my door telling me that she chose not to deliver to my work because it is far away ( I live in Cupertino so about 12 miles) and gas is expensive.

I would like to note that the only reason I know the name of the florist (it was not included int the arrangement and she wouldn't tell me) is because FTD provided it to me, I would also like to note that throughout the process she took the time to tell the various FTD service reps that she felt I had sent the flowers to myself.

At this point I am finding the whole mess comical. I would suggest you use up pretty much any other florist anywhere than this one

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.

I admit to being pretty lazy. If I experience bad service will usually ignore it and just take my business elsewhere rather than go out of my way to rehash it. However, this my experience with this particular business was so bad, I just had to share.

My buddy who is currently in Afghanistan was nice enough to send me flowers through FTD for my birthday last Sunday. I had plans for most of the day and was not home when they were delivered. The florist gave me a "courtesy call" to let me know they had left the flowers on the ground in front of my apartment door (which is in a common hallway). My complex is not great so I let the person who called know that they would not be secure there. She indicated that she was not concerned and that delivery had already taken place so, it was a done deal. I got home about 20 minutes later to find that they had already been taken.

I called to let her know and if she had said "oh no, I'm sorry, I will get another arrangement out to your on Monday", this review would not be taking place. Instead , she told me that she has never had that happened in 9 years and that she would come out in "a few days" to "knock on doors and talk to my neighbors and apartment complex manager and get to the bottom of it (I'm still not sure if she hoped to reclaim the flowers from the whoever took them and bring them to me?). When I pointed out that he had obviously made an effort to get them to me on my actual birthday so 2-3 days of investigation wasn't going to cut it, her unbelievable response was "What? You sent these flowers to yourself??" and then she proceeded to insist I had sent them to myself over and over while laughing AT me about it.I was just not sure how to respond to that as it was so weird and inappropriate and also incorrect. She then refused to tell me her name, the name of her "business' or even the order number. Finally she told me to have the sender (though she had just minutes before insisted that was me) contact her for resolution, even though I tried to make it clear that he is overseas and I would prefer not to have him know there was any issue at all.

I had to call FTD to have the matter resolved and even then it took 2 more days and many more phone calls. I had provided directions to have the flowers delivered on Monday to my apartment complex managers office. She didn't do it, telling FTD that it was because she wanted to see that I got them personally, though she never called me to set up a time for that to take place. It was agreed that on Tuesday she would deliver to my work in Palo Alto. Didn't happen.

When I got home from work on Tuesday I found that she had finally delivered them to the manager of my complex. I most likely still would not be taking the time to write this review if after picking up the flowers I hadn't walked to my apartment to find she had taped a hand written note to my door telling me that she chose not to deliver to my work because it is far away ( I live in Cupertino so about 12 miles) and gas is expensive.

I would like to note that the only reason I know the name of the florist (it was not included int the arrangement and she wouldn't tell me) is because FTD provided it to me, I would also like to note that throughout the process she took the time to tell the various FTD service reps that she felt I had sent the flowers to myself.

At this point I am finding the whole mess comical. I would suggest you use up pretty much any other florist anywhere than this one

0
★☆☆☆☆

I admit to being pretty lazy. If I experience bad service will usually ignore it and just take my business elsewhere rather than go out of my way to rehash it. However, this my experience with this particular business was so bad, I just had to share.

My buddy who is currently in Afghanistan was nice enough to send me flowers through FTD for my birthday last Sunday. I had plans for most of the day and was not home when they were delivered. The florist gave me a "courtesy call" to let me know they had left the flowers on the ground in front of my apartment door (which is in a common hallway). My complex is not great so I let the person who called know that they would not be secure there. She indicated that she was not concerned and that delivery had already taken place so, it was a done deal. I got home about 20 minutes later to find that they had already been taken.

I called to let her know and if she had said "oh no, I'm sorry, I will get another arrangement out to your on Monday", this review would not be taking place. Instead , she told me that she has never had that happened in 9 years and that she would come out in "a few days" to "knock on doors and talk to my neighbors and apartment complex manager and get to the bottom of it (I'm still not sure if she hoped to reclaim the flowers from the whoever took them and bring them to me?). When I pointed out that he had obviously made an effort to get them to me on my actual birthday so 2-3 days of investigation wasn't going to cut it, her unbelievable response was "What? You sent these flowers to yourself??" and then she proceeded to insist I had sent them to myself over and over while laughing AT me about it.I was just not sure how to respond to that as it was so weird and inappropriate and also incorrect. She then refused to tell me her name, the name of her "business' or even the order number. Finally she told me to have the sender (though she had just minutes before insisted that was me) contact her for resolution, even though I tried to make it clear that he is overseas and I would prefer not to have him know there was any issue at all.

I had to call FTD to have the matter resolved and even then it took 2 more days and many more phone calls. I had provided directions to have the flowers delivered on Monday to my apartment complex managers office. She didn't do it, telling FTD that it was because she wanted to see that I got them personally, though she never called me to set up a time for that to take place. It was agreed that on Tuesday she would deliver to my work in Palo Alto. Didn't happen.

When I got home from work on Tuesday I found that she had finally delivered them to the manager of my complex. I most likely still would not be taking the time to write this review if after picking up the flowers I hadn't walked to my apartment to find she had taped a hand written note to my door telling me that she chose not to deliver to my work because it is far away ( I live in Cupertino so about 12 miles) and gas is expensive.

I would like to note that the only reason I know the name of the florist (it was not included int the arrangement and she wouldn't tell me) is because FTD provided it to me, I would also like to note that throughout the process she took the time to tell the various FTD service reps that she felt I had sent the flowers to myself.

At this point I am finding the whole mess comical. I would suggest you use up pretty much any other florist anywhere than this one

Cons: Worst service ever

.

Thank you Cherylh for your help and understanding! We appreciate your giving Floratique a chance to make things right.

2
★★★★★

Thank you Cherylh for your help and understanding! We appreciate your giving Floratique a chance to make things right.

Pros: Open until 7PM M-S

Cons: Close at 3PM on Sunday

.

Rosemary at Floratique is the queen of customer service. It's evident she has been in the business a long time. She really knows how to work with people to resolve their issues and goes to GREAT LENGTHS to make sure Floratique is #1. Give Floratique a try won't you?

2
★★★★★

Rosemary at Floratique is the queen of customer service. It's evident she has been in the business a long time. She really knows how to work with people to resolve their issues and goes to GREAT LENGTHS to make sure Floratique is #1. Give Floratique a try won't you?

.

After trying several local flower shops I tried out this one and finally these gals get it. Good service, attractive bouquets, they lasted a long time, and the delivery was free. Everyone else charged me previously just to go about 2 miles away. My wife was very happy and commented on how long the flowers lasted. She got many compliments and even liked what the flowers came in. Thanks, you all are doing a great job over there.

5
★★★★★

After trying several local flower shops I tried out this one and finally these gals get it. Good service, attractive bouquets, they lasted a long time, and the delivery was free. Everyone else charged me previously just to go about 2 miles away. My wife was very happy and commented on how long the flowers lasted. She got many compliments and even liked what the flowers came in. Thanks, you all are doing a great job over there.

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.

Excellent servie, these ladies jump through hoops to get things right and they offer excellent chocolate-like See's style except better, custom gift baskets, free local deliveries, with good quality at a good price. I had a gift i wanted to go with my fowers to San Francisco and they wrapped it at no charge for me. They were just very real and are family though you would never guess. Very creative, too! My new florist.

2
★★★★★

Excellent servie, these ladies jump through hoops to get things right and they offer excellent chocolate-like See's style except better, custom gift baskets, free local deliveries, with good quality at a good price. I had a gift i wanted to go with my fowers to San Francisco and they wrapped it at no charge for me. They were just very real and are family though you would never guess. Very creative, too! My new florist.

Pros: helpful service, fresh flowers, european feel, great prices

Cons: hard to find,

.

Dear Rosemary, Yvonne and everyone at Floratique ??

Thank you for the lovely surprise of the St. Patrick??s Day plant. It was very thoughtful and much appreciated.

You are my favorite florist and we enjoy working with you.

Thanks again and Happy St. Patrick??s Day to you!

Theresa

5
★★★★★

Dear Rosemary, Yvonne and everyone at Floratique ??

Thank you for the lovely surprise of the St. Patrick??s Day plant. It was very thoughtful and much appreciated.

You are my favorite florist and we enjoy working with you.

Thanks again and Happy St. Patrick??s Day to you!

Theresa

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.

I got flowers at my work, which is extremely hard to find within Stanford University, and they got to me without any problems, the flowers lasted for a very long time and was beautiful as well.

2
★★★★★

I got flowers at my work, which is extremely hard to find within Stanford University, and they got to me without any problems, the flowers lasted for a very long time and was beautiful as well.

Pros: Open Until 7PM, FREE DELIVERY to Mtn. View, Los Altos & Palo Alto!!!

.

I ordered flowers for my Anniversary - they were not delivered and they are only 1 mile away. I even made a follow up call at 3pm. Upon the no delivery I received poor customer service - they didn't even care!!! Very rude and poor business !!!

0
★☆☆☆☆

I ordered flowers for my Anniversary - they were not delivered and they are only 1 mile away. I even made a follow up call at 3pm. Upon the no delivery I received poor customer service - they didn't even care!!! Very rude and poor business !!!

Cons: no delivery, rude service, no customer service

Message from Floratique

FLORATIQUE Flowers, Chocolate & Gift Baskets is a family owned, full service local flower shop in Mountain View, CA. FLORATIQUE specializes in sending fresh flowers, roses, tropicals, green & blooming plants, lucky bamboo, balloons, plush animals, greeting cards, fruit baskets, gourmet and/or wine gift baskets, Schurra's chocolate, corporate lobby flowers, & more. Open late, open Sunday with free local deliveries! Our customers love our dedication, our skillful designs and our helpful 24 hour personal service. Voted best Florist in the 2004 Palo Alto Daily News Readers Choice awards. Worldwide delivery available. 650-968-0141 or 888-586-7673

More about Floratique

Our services include Corporate Lobby flowers, Plant rental, Plant care, Bay Area Wide gift delivery by Floratique-we do not wire out your Bay Area orders, personal shopping for custom gift baskets, 24 hour personal phone service and we can send nationally

 

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