Best Western

★★☆☆☆
BEST WESTERN, BEST WESTERN PLUS and BEST WESTERN PREMIER. Three choices offering amenities & services to meet your specific travel needs.
  • 175 Kern St

    Salinas, CA 93905

    Map & Directions
  • 831-784-0176

Hotels & Travel

Hotels & Travel
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Holiday Inn Express

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Comfort Inn

140 Reservation Rd Marina, CA

2.0 2
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Hotel is nice outside/inside. Staff is good except for this one that's working on this day (4/16/11), morning shift, and also working the front desk and their mini eating area. I dropped by at their mini eating area but unfortunately "breakfast" time is over but there are still food available. I asked this person if they have a bowl so I can grab a cereal and he showed disatisfaction, never said a word and gave me one, I got my cereal and asked if they have milk for it, again he was dissatisfied and told me to wait for a minute as he is putting away food. After waiting for a few minutes he proceeded to their hidden fridge and comes out with the milk jug that's almost empty. I know that they have two jugs of milk because I've been staying here for days, but this person decides to give me this jug and makes a comment "here, there's enough", I still manage to say thank you to him twice but he never responded as again he is not happy and dissatisfied that I am there asking for a bowl and milk. The milk that was in the jug barely filled the small bowl as by the time I returned to my room, the cereals have sucked up the milk.
To the owners of this hotel, does your staff normally does this? or Is it your management decision to treat your customers like this? Please remind yourself and your "nice" employee to attend to your customers needs first before doing what you need to do BECAUSE WE ARE THE REASON WHY YOU'RE IN BUSINESS and WHERE YOU GET YOUR PAYCHECK.
By the way did I mention that smell of heavy curry is NOT an attraction to customers?
Should have stayed at the other Best Western a few steps north.

1
★☆☆☆☆

Hotel is nice outside/inside. Staff is good except for this one that's working on this day (4/16/11), morning shift, and also working the front desk and their mini eating area. I dropped by at their mini eating area but unfortunately "breakfast" time is over but there are still food available. I asked this person if they have a bowl so I can grab a cereal and he showed disatisfaction, never said a word and gave me one, I got my cereal and asked if they have milk for it, again he was dissatisfied and told me to wait for a minute as he is putting away food. After waiting for a few minutes he proceeded to their hidden fridge and comes out with the milk jug that's almost empty. I know that they have two jugs of milk because I've been staying here for days, but this person decides to give me this jug and makes a comment "here, there's enough", I still manage to say thank you to him twice but he never responded as again he is not happy and dissatisfied that I am there asking for a bowl and milk. The milk that was in the jug barely filled the small bowl as by the time I returned to my room, the cereals have sucked up the milk.
To the owners of this hotel, does your staff normally does this? or Is it your management decision to treat your customers like this? Please remind yourself and your "nice" employee to attend to your customers needs first before doing what you need to do BECAUSE WE ARE THE REASON WHY YOU'RE IN BUSINESS and WHERE YOU GET YOUR PAYCHECK.
By the way did I mention that smell of heavy curry is NOT an attraction to customers?
Should have stayed at the other Best Western a few steps north.

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I thought that the hotel look great from the outside and inside. I stayed for two day to have my room not turn down and the pool not heated. Other then that the staff was fine and helpful.

3
★★★☆☆

I thought that the hotel look great from the outside and inside. I stayed for two day to have my room not turn down and the pool not heated. Other then that the staff was fine and helpful.

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