Royal Hand Wash

★★★☆☆
  • 850 S Arroyo Pkwy

    Pasadena, CA 91105

    Map & Directions
  • 626-577-5877

About Royal Hand Wash

Categories

Automotive

Automotive
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Great service, fast, and hand car wash. This is the only place I take my vehicle. I purchased a card valid for 10 washes, at around the price that 8 would cost, and am still eligible for the promotion where your tenth car wash is free.

3
★★★★★

Great service, fast, and hand car wash. This is the only place I take my vehicle. I purchased a card valid for 10 washes, at around the price that 8 would cost, and am still eligible for the promotion where your tenth car wash is free.

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I've been taking my cars to Royal Car Wash for over a year and I think that their work has been outstanding. The owner is almost always there to make sure that his staff does the best possible job.

Their prices are reasonable and they make a real effort to please their customers.

About a month ago, I was talking to the owner and showing him the windshield of one of my cars. It had been smashed while my wife was grocery shopping. He told me that he might be able to help me get the windshield fixed at a good price. He invited me into his office, where he made a phone call to a friend. He got me an unbelievable deal. I was so impressed with him and his caring attitude. He was busy and there was no profit in it for him, but he took the time to help one of his customers. It's rare, these days, for a business owner to display such devotion to his customers. This man has shown me that he is in business for the long haul. His desire to serve his customers is reflected in the quality of the work done at Royal. It's just the best!

2
★★★★★

I've been taking my cars to Royal Car Wash for over a year and I think that their work has been outstanding. The owner is almost always there to make sure that his staff does the best possible job.

Their prices are reasonable and they make a real effort to please their customers.

About a month ago, I was talking to the owner and showing him the windshield of one of my cars. It had been smashed while my wife was grocery shopping. He told me that he might be able to help me get the windshield fixed at a good price. He invited me into his office, where he made a phone call to a friend. He got me an unbelievable deal. I was so impressed with him and his caring attitude. He was busy and there was no profit in it for him, but he took the time to help one of his customers. It's rare, these days, for a business owner to display such devotion to his customers. This man has shown me that he is in business for the long haul. His desire to serve his customers is reflected in the quality of the work done at Royal. It's just the best!

Pros: RELIABLY GOOD WORK AND HONEST PEOPLE

Cons: NONE

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So I pulled in to get my car washed Friday right as the place is closing, I get out and am very warmly greeted my the new manager Henry, only to realize that I've left my wallet at home. I tell Henry that I will go back home and get my wallet since I'm only 5 minutes away and he tell me that he will go ahead and wash it and I can come pay him tomorrow! I was shocked! You barely even see service like that even in small town Texas where I'm from. I had been a frequent customer because of the great detail the wash they do there - but they are my favorite for sure now!

2
★★★★★

So I pulled in to get my car washed Friday right as the place is closing, I get out and am very warmly greeted my the new manager Henry, only to realize that I've left my wallet at home. I tell Henry that I will go back home and get my wallet since I'm only 5 minutes away and he tell me that he will go ahead and wash it and I can come pay him tomorrow! I was shocked! You barely even see service like that even in small town Texas where I'm from. I had been a frequent customer because of the great detail the wash they do there - but they are my favorite for sure now!

Pros: Great Wash, Amazing Service

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I've been going to this car wash because it was a convenient location for me but lately I've noticed that they don't do a good job here.

One, when the car comes out of the tunnel, it's not clean, they have to wipe it down to get it clean. And that's where the problem is...I've had multiple instances where the people wiping the car down didn't wipe it down cleanly and the car had streaks all over it. Most recently, it was a hot day so I guess the person that was wiping my car down decided to just pretend he was wiping it down but didn't. My car had soap streaks on the hood, the windows and rear bumper still had dirt on them, and the interior wasn't even wiped down.

Had this been an isolated incident, I would have probably overlooked it but this seems to be a common occurance here.

There is a car wash right up the street that probably cost a $1 more so I will try them out. I will not be going back here again.

0
★☆☆☆☆

I've been going to this car wash because it was a convenient location for me but lately I've noticed that they don't do a good job here.

One, when the car comes out of the tunnel, it's not clean, they have to wipe it down to get it clean. And that's where the problem is...I've had multiple instances where the people wiping the car down didn't wipe it down cleanly and the car had streaks all over it. Most recently, it was a hot day so I guess the person that was wiping my car down decided to just pretend he was wiping it down but didn't. My car had soap streaks on the hood, the windows and rear bumper still had dirt on them, and the interior wasn't even wiped down.

Had this been an isolated incident, I would have probably overlooked it but this seems to be a common occurance here.

There is a car wash right up the street that probably cost a $1 more so I will try them out. I will not be going back here again.

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For me it's close to home... but even if it wasn't I'd take the time to get to them. Their prices are reasonable and I enjoy the staff. I've never had a problem with getting the car back not cleaned. I think the few people with bad reviews may have run into a bad cleaning guy. I'm glad I've never run into him/her.

Oh and remember to tip the staff. I usually leave $4 bucks. It goes a long way trust me!

Did I mention they have a smog station too! So if it's during your smog check time you'll get a free carwash.

5
★★★★★

For me it's close to home... but even if it wasn't I'd take the time to get to them. Their prices are reasonable and I enjoy the staff. I've never had a problem with getting the car back not cleaned. I think the few people with bad reviews may have run into a bad cleaning guy. I'm glad I've never run into him/her.

Oh and remember to tip the staff. I usually leave $4 bucks. It goes a long way trust me!

Did I mention they have a smog station too! So if it's during your smog check time you'll get a free carwash.

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.

they change the oil and wash the car for a good price. It doesn't take them that long either, and they have a good waiting area.

I have never had a problem, and have used them for several years now.

4
★★★★☆

they change the oil and wash the car for a good price. It doesn't take them that long either, and they have a good waiting area.

I have never had a problem, and have used them for several years now.

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.

I went into Royal Hand Wash for their Gold Wash service, and I have the following complaints:

1) My car was still dirty in a number of places when they tried to return it to me.
2) My car was damaged while in their possession, as though another vehicle had collided with it in their back lot.
3) When I mentioned to the manager that I was unhappy with the service, he rudely retorted that he was unhappy that he had to wait 15 minutes for me to pick the car up after they had finished.
4) After I paid and returned to my car, I saw that one of the employees had, maliciously, placed the point of a pen on the front passenger seat in such a manner that it would have torn open the upholstery if anything put weight on it. I can only hope that there are no more ``booby traps'' for me to find.

Considering the interior and body damage to my car that resulted from this transaction, I will never frequent Royal Hand Wash again.

1
★☆☆☆☆

I went into Royal Hand Wash for their Gold Wash service, and I have the following complaints:

1) My car was still dirty in a number of places when they tried to return it to me.
2) My car was damaged while in their possession, as though another vehicle had collided with it in their back lot.
3) When I mentioned to the manager that I was unhappy with the service, he rudely retorted that he was unhappy that he had to wait 15 minutes for me to pick the car up after they had finished.
4) After I paid and returned to my car, I saw that one of the employees had, maliciously, placed the point of a pen on the front passenger seat in such a manner that it would have torn open the upholstery if anything put weight on it. I can only hope that there are no more ``booby traps'' for me to find.

Considering the interior and body damage to my car that resulted from this transaction, I will never frequent Royal Hand Wash again.

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.

I went into Royal Hand Wash for their Gold Wash service, and I have the following complaints:

1) My car was still dirty in a number of places when they tried to return it to me.
2) My car was damaged while in their possession, as though another vehicle had collided with it in their back lot.
3) When I mentioned to the manager that I was unhappy with the service, he rudely retorted that he was unhappy that he had to wait 15 minutes for me to pick the car up after they had finished.
4) After I paid and returned to my car, I saw that one of the employees had, maliciously, placed the point of a pen on the front passenger seat in such a manner that it would have torn open the upholstery if anything put weight on it. I can only hope that there are no more ``booby traps'' for me to find.

Considering the interior and body damage to my car that resulted from this transaction, I will never frequent Royal Hand Wash again.

0
★☆☆☆☆

I went into Royal Hand Wash for their Gold Wash service, and I have the following complaints:

1) My car was still dirty in a number of places when they tried to return it to me.
2) My car was damaged while in their possession, as though another vehicle had collided with it in their back lot.
3) When I mentioned to the manager that I was unhappy with the service, he rudely retorted that he was unhappy that he had to wait 15 minutes for me to pick the car up after they had finished.
4) After I paid and returned to my car, I saw that one of the employees had, maliciously, placed the point of a pen on the front passenger seat in such a manner that it would have torn open the upholstery if anything put weight on it. I can only hope that there are no more ``booby traps'' for me to find.

Considering the interior and body damage to my car that resulted from this transaction, I will never frequent Royal Hand Wash again.

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I've been to different hand washes & car washes. This is the worse I've ever experienced. I asked for full service which includes wax, interior/exterior dressing and car freshner. Needless to say, after 45 minutes, they forgot all those. They weren't even busy when I went. I showed them the receipt and it took them another 30 minutes. When they were done, I noticed that no interior dressing was done in the back. The interior dressing in the dashboard and doors were uneven. I stepped out of the car for them to "try" to fix it. While outside, I noticed that the car had water dripping from the trunk, side mirrors and doors. They had to wipe it again. When I was about to leave, I noticed that the interior dressing was still uneven and smeared the windhshield. I asked them what kind of dressing they use. The attendant said that It was Armor All. I specifically told them to use Lexol dressing since Armor All cracks the dash and leather. He shrugged and said they can't do anything about it. After being there for more than an hour, I'm never going back. If you love your car, you wouldn't bring it there.

0
★☆☆☆☆

I've been to different hand washes & car washes. This is the worse I've ever experienced. I asked for full service which includes wax, interior/exterior dressing and car freshner. Needless to say, after 45 minutes, they forgot all those. They weren't even busy when I went. I showed them the receipt and it took them another 30 minutes. When they were done, I noticed that no interior dressing was done in the back. The interior dressing in the dashboard and doors were uneven. I stepped out of the car for them to "try" to fix it. While outside, I noticed that the car had water dripping from the trunk, side mirrors and doors. They had to wipe it again. When I was about to leave, I noticed that the interior dressing was still uneven and smeared the windhshield. I asked them what kind of dressing they use. The attendant said that It was Armor All. I specifically told them to use Lexol dressing since Armor All cracks the dash and leather. He shrugged and said they can't do anything about it. After being there for more than an hour, I'm never going back. If you love your car, you wouldn't bring it there.

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They weren't very busy when I went for my car wash, but the car was not clean when I got it back. I was also overcharged and treated rudely by the cashier when I brought it to her attention. I have gone to this place other times before without problems myself, but I have seen the employees treat other customers rudely and without respect. I believe this is more of a problem with this business's poor management than with the employees. The poor communication and horrible customer service isn't due to a language barrier, but due to the poor attitudes of those who work there. I will no longer go to this car wash.

1
★☆☆☆☆

They weren't very busy when I went for my car wash, but the car was not clean when I got it back. I was also overcharged and treated rudely by the cashier when I brought it to her attention. I have gone to this place other times before without problems myself, but I have seen the employees treat other customers rudely and without respect. I believe this is more of a problem with this business's poor management than with the employees. The poor communication and horrible customer service isn't due to a language barrier, but due to the poor attitudes of those who work there. I will no longer go to this car wash.

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I went here for a car wash, and they did not vacuum the back area, so when I asked them to (I offered to pay extra if necessary) the employee/owner(?) told me my car was very dirty and they already vacuumed it a lot.

Well, no kidding. I don't bring clean cars to a car wash! I told him I thought he was rude, and he walked off, and did not apologize. Maybe he doesn't like women, or maybe he is like this with everyone. Either way, I am not going back and I cannot recommend this place to anyone. (unless you are bringing them a clean car, ha ha)

1
★☆☆☆☆

I went here for a car wash, and they did not vacuum the back area, so when I asked them to (I offered to pay extra if necessary) the employee/owner(?) told me my car was very dirty and they already vacuumed it a lot.

Well, no kidding. I don't bring clean cars to a car wash! I told him I thought he was rude, and he walked off, and did not apologize. Maybe he doesn't like women, or maybe he is like this with everyone. Either way, I am not going back and I cannot recommend this place to anyone. (unless you are bringing them a clean car, ha ha)

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Why take your car to the dealer for an oil change, when you can get an oil change and car wash for less than what the dealer will charge? They always do a great job, even buffed the scratches out of my bumper for a few extra dollars.

5
★★★★★

Why take your car to the dealer for an oil change, when you can get an oil change and car wash for less than what the dealer will charge? They always do a great job, even buffed the scratches out of my bumper for a few extra dollars.

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.

Nothing turns heads like washing a car that hasn't been washed in about a year. You can trick your friends into thinking you've gotten a new ride, or at least a new paint job. You can also convince your parents (who happen to be coming to town) that you are responsible and take good care of the car they gave you when your old Chevy Blazer hit 160,000 miles.
I stopped at the Royal Hand Wash on my way to the airport, I spent 20 bucks and 20 minutes and my car left shiny and smelling like new (I chose the scent). There are many packages to choose from, some that include more detailed waxing and other amenities. These guys also offer oil changes and brake repair, although I've only used the wash service. Its been over a week and my car still looks great.

4
★★★★☆

Nothing turns heads like washing a car that hasn't been washed in about a year. You can trick your friends into thinking you've gotten a new ride, or at least a new paint job. You can also convince your parents (who happen to be coming to town) that you are responsible and take good care of the car they gave you when your old Chevy Blazer hit 160,000 miles.
I stopped at the Royal Hand Wash on my way to the airport, I spent 20 bucks and 20 minutes and my car left shiny and smelling like new (I chose the scent). There are many packages to choose from, some that include more detailed waxing and other amenities. These guys also offer oil changes and brake repair, although I've only used the wash service. Its been over a week and my car still looks great.

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I've been getting their special Car Wash plus Oil Change (roughly 20 bucks) for the past few years. This price is less than what you'd pay at your typical 10-minute oil change place and it includes a car wash. They consistently do an excellent job. No complaints.

4
★★★★☆

I've been getting their special Car Wash plus Oil Change (roughly 20 bucks) for the past few years. This price is less than what you'd pay at your typical 10-minute oil change place and it includes a car wash. They consistently do an excellent job. No complaints.

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Although they did a great job washing my car, I wasnt very happy with the oil change. When I tried to talk to the owner about it instead of 'discussing' the possible issue with me I was yelled at instead. Not the kind of customer service I like to deal with.

2
★★☆☆☆

Although they did a great job washing my car, I wasnt very happy with the oil change. When I tried to talk to the owner about it instead of 'discussing' the possible issue with me I was yelled at instead. Not the kind of customer service I like to deal with.

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I've only had them wash my car (no oil change) but the service was fast and well priced.

3
★★★☆☆

I've only had them wash my car (no oil change) but the service was fast and well priced.

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