Winner's Circle Western Wear

★★★★☆

About Winner's Circle Western Wear

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  • Western Wear

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WARNING!!!!! Do NOT SHOP at WINNER's CIRCLE in Antioch, California

I have been shopping at this store for over twenty years. The other day, my husband purchased three shirts for my birthday. When he gave them to me, one of them was too small. He also noticed that instead of being charged the $23.99 that was on the price tag with the code #187, that he was charged $65.

I went into the store a few days later to exchange the tank top and receive a refund of the $41.01 that he was overcharge. The clerk behind the counter said he wasn't allowed to give refunds or exchanges because only the owner of the store was allowed to do it. He said the owner was out of town and would be back in a few days.

I returned yesterday to take care of the issue. The owner accused me of buying size 13 boots not a tank top (I had the shirts all with me along with the receipt). He REFUSED to issue a refund. I pointed out that the code on the receipt matched the code on the tag. He said that the computer doesn't lie and that the tag on the shirt was not for that receipt.

He was very rude!!!

I WILL NO LONGER RECOMMEND THIS PLACE!

1
★☆☆☆☆

WARNING!!!!! Do NOT SHOP at WINNER's CIRCLE in Antioch, California

I have been shopping at this store for over twenty years. The other day, my husband purchased three shirts for my birthday. When he gave them to me, one of them was too small. He also noticed that instead of being charged the $23.99 that was on the price tag with the code #187, that he was charged $65.

I went into the store a few days later to exchange the tank top and receive a refund of the $41.01 that he was overcharge. The clerk behind the counter said he wasn't allowed to give refunds or exchanges because only the owner of the store was allowed to do it. He said the owner was out of town and would be back in a few days.

I returned yesterday to take care of the issue. The owner accused me of buying size 13 boots not a tank top (I had the shirts all with me along with the receipt). He REFUSED to issue a refund. I pointed out that the code on the receipt matched the code on the tag. He said that the computer doesn't lie and that the tag on the shirt was not for that receipt.

He was very rude!!!

I WILL NO LONGER RECOMMEND THIS PLACE!

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Go somewhere else!!!

I purchased a really expensive(overpriced really) cowboy hat there last month and the trim started to fall apart.

I took it back and was told it was after 30 day return policy and I would have to deal with the manufacturer. She told me to look the manufacturer up on the internet! Didnt want to give it to me. The lady was not concerned and started to help another customer that walked in!! You could tell she didnt want other customers knowing there was a problem.

She finally said she could order a replacement and that i would have to pay shipping and handling. NOT COOL.

Dont bother with this place. And judging from other reviews on the internet, this is NOT the first time.

1
★☆☆☆☆

Go somewhere else!!!

I purchased a really expensive(overpriced really) cowboy hat there last month and the trim started to fall apart.

I took it back and was told it was after 30 day return policy and I would have to deal with the manufacturer. She told me to look the manufacturer up on the internet! Didnt want to give it to me. The lady was not concerned and started to help another customer that walked in!! You could tell she didnt want other customers knowing there was a problem.

She finally said she could order a replacement and that i would have to pay shipping and handling. NOT COOL.

Dont bother with this place. And judging from other reviews on the internet, this is NOT the first time.

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\r
Sketch location. Very overpriced. Not as good as it used to be.\r
\r
Salesperson was pushy. I think they are on commission.

3
★★★★★

\r
Sketch location. Very overpriced. Not as good as it used to be.\r
\r
Salesperson was pushy. I think they are on commission.

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BEWARE of RETURN POLICY - do yourself a favor and shop at a national retailer or amazon with known return policies.

This is why small business is tanking. The woman was on me like glue in this store.
While shopping for a gift, she said "just bring them back if she doesnt like them"..."bring her with you, just come back and get what she wants" ..as she hands me the reciept she says "keep this for return purposes"...her verbiage was misleading and incomplete. No obvious sign in the store about return policy.

When I went back the next day, she was very smug and said "all my customers know we give store credit only". oh. ok. That works.

Dont let her distract you with her compliments about you or get you involved in conversation...she will slide right over the return policy. All of her customers know this anyway right?

1
★☆☆☆☆

BEWARE of RETURN POLICY - do yourself a favor and shop at a national retailer or amazon with known return policies.

This is why small business is tanking. The woman was on me like glue in this store.
While shopping for a gift, she said "just bring them back if she doesnt like them"..."bring her with you, just come back and get what she wants" ..as she hands me the reciept she says "keep this for return purposes"...her verbiage was misleading and incomplete. No obvious sign in the store about return policy.

When I went back the next day, she was very smug and said "all my customers know we give store credit only". oh. ok. That works.

Dont let her distract you with her compliments about you or get you involved in conversation...she will slide right over the return policy. All of her customers know this anyway right?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

BEWARE of RETURN POLICY - do yourself a favor and shop at a national retailer or amazon with known return policies.

This is why small business is tanking. The woman was on me like glue in this store.
While shopping for a gift, she said

3
★★★★★

BEWARE of RETURN POLICY - do yourself a favor and shop at a national retailer or amazon with known return policies.

This is why small business is tanking. The woman was on me like glue in this store.
While shopping for a gift, she said

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This is a great place if you are looking for western wear. the prices are a little high, but you have to expect that since they are the only ones around. they have alot to choose from and the staff is very helpful

5
★★★★★

This is a great place if you are looking for western wear. the prices are a little high, but you have to expect that since they are the only ones around. they have alot to choose from and the staff is very helpful

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0 out of 1 people found this review helpful.

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I found this store when I was looking for a Halloween costume for my daughter that wanted to be a cowgirl. They had the best selection of western wear that I have seen in a long time. They sell hats, jewelry, clothes, accessories and much more. My daughter was getting overwhelmed trying to figure out what she wanted. Overall this is a very nice store but it is pricey.

4
★★★★☆

I found this store when I was looking for a Halloween costume for my daughter that wanted to be a cowgirl. They had the best selection of western wear that I have seen in a long time. They sell hats, jewelry, clothes, accessories and much more. My daughter was getting overwhelmed trying to figure out what she wanted. Overall this is a very nice store but it is pricey.

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0 out of 1 people found this review helpful.

.

This is a neat western wear store. I went there because I was looking for cowboy boots. I found a great price range and was able to find the boots I wanted within my range. They have clothing, boots and shoes, jewelry, accessories and a great selection of hats. You can try on the clothing in the store. The staff is great.

PROS: Huge selection of Western Wear
CONS:

5
★★★★★

This is a neat western wear store. I went there because I was looking for cowboy boots. I found a great price range and was able to find the boots I wanted within my range. They have clothing, boots and shoes, jewelry, accessories and a great selection of hats. You can try on the clothing in the store. The staff is great.

PROS: Huge selection of Western Wear
CONS:

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0 out of 1 people found this review helpful.

 

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