Sierra Outdoor Center

★★★☆☆

About Sierra Outdoor Center

3.0 2
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The crew at SOC is fantastic. They're always willing to lend you good advice and exhibit interest and concern in your river activities. It's great that they'll give you a talk about kayaks or rafts, especially if you're a newbie. Guy Cables is an outstanding man, he's always been very kind to me and my friends, even going out of his way to make sure things go as smoothly as possible for our river trips. Also, I'd like to take this moment to say if you're interested in kayaking and rafting, to research such information like waterproofing before you go to a rental place. It's not their responsibility to cover your ass if you're an idiot and put your electronics in a dry bag expecting it to be fine by itself. Use your brain. Guy has plenty of integrity, but probably no patience for herp derps like ukarce down there. With that being said.... SOC rocks! Thanks for a great summer this year. :) Can't wait for rafting this next weekend!

2
★★★★★

The crew at SOC is fantastic. They're always willing to lend you good advice and exhibit interest and concern in your river activities. It's great that they'll give you a talk about kayaks or rafts, especially if you're a newbie. Guy Cables is an outstanding man, he's always been very kind to me and my friends, even going out of his way to make sure things go as smoothly as possible for our river trips. Also, I'd like to take this moment to say if you're interested in kayaking and rafting, to research such information like waterproofing before you go to a rental place. It's not their responsibility to cover your ass if you're an idiot and put your electronics in a dry bag expecting it to be fine by itself. Use your brain. Guy has plenty of integrity, but probably no patience for herp derps like ukarce down there. With that being said.... SOC rocks! Thanks for a great summer this year. :) Can't wait for rafting this next weekend!

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I am brand new to the sport of Kayaking. When we went to rent a kayak from Sierra Outdoor Center in Auburn, among the things discussed we mentioned that we where beginners, that we wanted to go somewhere easy and relaxing, and that we would be bringing our keys, cell phone, and camera. The young lady behind the counter suggested Clementine Lake and suggested a "Dry Bag" for our belongings.

As it turns out, "Dry Bags" do not really keep things dry. And to make things worse the one they gave us had a hole in it. Our $600 camera got ruined. Naturally, when we returned the kayak we mentioned that the dry bag did not work, and upon inspection of the bag by one of Sierra?s employees a hole was found. We then mentioned the camera and asked if they would pay for it to be repaired.

The owner, Guy, said that as an experienced kayaker of 30 years, you should never put any type of electronic device in a Dry Bag and he has never had a customer make this mistake. We explained that this is what the lady that helped us recommended to use. When we confronted the young lady she denied recommending a dry bag for those items and insulted us by saying that we should have used some common sense. Ouch!

This was an expensive lesson. And an insulting one too! Guy and Sierra Outdoor Center showed no integrity. Needless to say, we will not be going back.

0
★☆☆☆☆

I am brand new to the sport of Kayaking. When we went to rent a kayak from Sierra Outdoor Center in Auburn, among the things discussed we mentioned that we where beginners, that we wanted to go somewhere easy and relaxing, and that we would be bringing our keys, cell phone, and camera. The young lady behind the counter suggested Clementine Lake and suggested a "Dry Bag" for our belongings.

As it turns out, "Dry Bags" do not really keep things dry. And to make things worse the one they gave us had a hole in it. Our $600 camera got ruined. Naturally, when we returned the kayak we mentioned that the dry bag did not work, and upon inspection of the bag by one of Sierra?s employees a hole was found. We then mentioned the camera and asked if they would pay for it to be repaired.

The owner, Guy, said that as an experienced kayaker of 30 years, you should never put any type of electronic device in a Dry Bag and he has never had a customer make this mistake. We explained that this is what the lady that helped us recommended to use. When we confronted the young lady she denied recommending a dry bag for those items and insulted us by saying that we should have used some common sense. Ouch!

This was an expensive lesson. And an insulting one too! Guy and Sierra Outdoor Center showed no integrity. Needless to say, we will not be going back.

 

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