Spoons Grill & Bar

★☆☆☆☆

About Spoons Grill & Bar

Categories
  • Restaurants
  • Grill Restaurants

Food

Food
More choices in Santa Ana:
Resultset_next

Benjies NY Deli Restaurant & Bar

1828 N Tustin Ave Santa Ana, CA

Resultset_next

Zipangu

2930 S Bristol St Santa Ana, CA

1.0 1
Hi! Sign in to let us know how Spoons Grill & Bar was?
Write a Review
.

Spoons in Santa Ana

Today I was looking to have my favorite meal at Spoons. Usually I go to the Spoons off the 55 Freeway. They are always excellent in their service, staff, and food. However, today I went to Spoons at Main Place because I was in the area. I should have gone the extra 5 miles and go where I know I would be treated as a valuable customer.

This is what happened. The manager asked me if I wanted to sit inside or outside. Outside please, but you wont forget about me. The time was about 2:30 PM, not a busy time. When the manager sat me down I told him I know what I want, please tell the server that I am ready to order. He said, Oh, go ahead and tell me what you would like? I want the Sourdough burger. I asked: Do you have the onions nuggets? Yes, we do, was his response. I said, "May I have those instead of French fries?" Would you like something to drink? Yes, may I please have lemonade? This is the manager; he should know how to take an order. He failed to tell the server that I wanted the onion nuggets and when I was served I received French fries with my burger. The man who placed my food at the table did not speak English, so I had to wait until the manager or server saw me. About 8 minutes later the manger came out and I said, I was not supposed to get fries. Oh, you did say that, I will correct it immediately. The person served me onion rings, and I had to wait again for someone to come out that spoke English. When the manager came to my table I said, I had asked for the onion nuggets. These still are not onion nuggets. That is why I go to Spoons, because I like the onion nuggets and cant get them anywhere else. He said, "We can bring you the nuggets if you would like now?" No, I can not eat that much, he had left the fries, then the onion rings; I had no place for the nuggets that I really wanted. There were maybe 5 other people in the entire place, but each time I had to flag the waitress, ranch dressing, more drink

PROS: Food is good
CONS: Poor management and service

1
★☆☆☆☆

Spoons in Santa Ana

Today I was looking to have my favorite meal at Spoons. Usually I go to the Spoons off the 55 Freeway. They are always excellent in their service, staff, and food. However, today I went to Spoons at Main Place because I was in the area. I should have gone the extra 5 miles and go where I know I would be treated as a valuable customer.

This is what happened. The manager asked me if I wanted to sit inside or outside. Outside please, but you wont forget about me. The time was about 2:30 PM, not a busy time. When the manager sat me down I told him I know what I want, please tell the server that I am ready to order. He said, Oh, go ahead and tell me what you would like? I want the Sourdough burger. I asked: Do you have the onions nuggets? Yes, we do, was his response. I said, "May I have those instead of French fries?" Would you like something to drink? Yes, may I please have lemonade? This is the manager; he should know how to take an order. He failed to tell the server that I wanted the onion nuggets and when I was served I received French fries with my burger. The man who placed my food at the table did not speak English, so I had to wait until the manager or server saw me. About 8 minutes later the manger came out and I said, I was not supposed to get fries. Oh, you did say that, I will correct it immediately. The person served me onion rings, and I had to wait again for someone to come out that spoke English. When the manager came to my table I said, I had asked for the onion nuggets. These still are not onion nuggets. That is why I go to Spoons, because I like the onion nuggets and cant get them anywhere else. He said, "We can bring you the nuggets if you would like now?" No, I can not eat that much, he had left the fries, then the onion rings; I had no place for the nuggets that I really wanted. There were maybe 5 other people in the entire place, but each time I had to flag the waitress, ranch dressing, more drink

PROS: Food is good
CONS: Poor management and service

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Spoons Grill & Bar, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review