Jim's Pasadena Plumbing

★★★☆☆

About Jim's Pasadena Plumbing

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  • Plumbers
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Home Construction & Remodeling

Home Construction & Remodeling
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Jim Rutledge, the owner of Jim's Pasadena Plumbing, responded to a call to clear out a clog. The clog was not cleared. He had equipment problems. He abandoned the job and after many calls, never returned, even after promising to do so. He sent a bill for $86, and after I complained that he did not even do the job, he sent me another bill for over $400. He has no email address to write to and his office is in a building that shows a printing company as the storefront. I have called and spoken to Anita as well as Mary in the office, and was told that he would call to discuss. He has not called. He use to be a good plumber, but I will never have him do work for us again.

This is a WARNING - BEWARE !!!!!

1
★☆☆☆☆

Jim Rutledge, the owner of Jim's Pasadena Plumbing, responded to a call to clear out a clog. The clog was not cleared. He had equipment problems. He abandoned the job and after many calls, never returned, even after promising to do so. He sent a bill for $86, and after I complained that he did not even do the job, he sent me another bill for over $400. He has no email address to write to and his office is in a building that shows a printing company as the storefront. I have called and spoken to Anita as well as Mary in the office, and was told that he would call to discuss. He has not called. He use to be a good plumber, but I will never have him do work for us again.

This is a WARNING - BEWARE !!!!!

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Well, I'm back!!!!

My journey with the other plumber was short lived and less then satisfactory. I came back to Jim's and I'm glad I did so. I know there is a sigh of relief for most of you. I will do my best to get back in touch with everyone. Just remember, it's a mom and pops shop with 8 employees, pulling 45+ hours a week.... We will get back to you !!!

5
★★★★★

Well, I'm back!!!!

My journey with the other plumber was short lived and less then satisfactory. I came back to Jim's and I'm glad I did so. I know there is a sigh of relief for most of you. I will do my best to get back in touch with everyone. Just remember, it's a mom and pops shop with 8 employees, pulling 45+ hours a week.... We will get back to you !!!

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The right hand doesn't seem to know what the left is doing. I've had to call them back twice to fix "repairs" they supposedly did. Mario, who was awesome, is no longer there and the place keeps going downhill. No return calls for follow up issues. No return call for a good customer, but the bill gets sent out quickly!

1
★☆☆☆☆

The right hand doesn't seem to know what the left is doing. I've had to call them back twice to fix "repairs" they supposedly did. Mario, who was awesome, is no longer there and the place keeps going downhill. No return calls for follow up issues. No return call for a good customer, but the bill gets sent out quickly!

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1 out of 1 people found this review helpful.

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Our real estate agent recommended Jim's when we bought our home in 1999, and after a complete copper re-pipe and smaller jobs too numerous to recall, I wouldn't use anyone else. We have recommended Jim's to two other homeowners for copper re-pipe. Great work for a very reasonable cost!

5
★★★★★

Our real estate agent recommended Jim's when we bought our home in 1999, and after a complete copper re-pipe and smaller jobs too numerous to recall, I wouldn't use anyone else. We have recommended Jim's to two other homeowners for copper re-pipe. Great work for a very reasonable cost!

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Called in the morning for sink clog. Apptment set for later in the day between 3:00 and 5:00. Called them at 4:55 to find out if anyone was coming and their answering machine picked up. Noone from the office ever called to keep me up to date. Do you think they'll just show up in the morning?????

2
★★☆☆☆

Called in the morning for sink clog. Apptment set for later in the day between 3:00 and 5:00. Called them at 4:55 to find out if anyone was coming and their answering machine picked up. Noone from the office ever called to keep me up to date. Do you think they'll just show up in the morning?????

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I found Jim's on this site. I called them and they have always been prompt and courteous. I am really surprised to hear that anyone had issues with them. They have been out here 5 or 6 times. They always get the job done and give me a fair price.

5
★★★★★

I found Jim's on this site. I called them and they have always been prompt and courteous. I am really surprised to hear that anyone had issues with them. They have been out here 5 or 6 times. They always get the job done and give me a fair price.

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1 out of 1 people found this review helpful.

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After having two satisfactory visits I'd contacted Jim to fix my toilets... He wouldn't call me back and when I would finally get him on the phone he needed to be told the information that I'd already given him... After two weeks we went ahead and got a different plumber to help us. It took less than 24 hours. As it was last left, Jim was going to call me to let me know the parts arrived.... That was three weeks ago...Business is business and I took mine elsewhere - I suggest you do the same.J

1
★☆☆☆☆

After having two satisfactory visits I'd contacted Jim to fix my toilets... He wouldn't call me back and when I would finally get him on the phone he needed to be told the information that I'd already given him... After two weeks we went ahead and got a different plumber to help us. It took less than 24 hours. As it was last left, Jim was going to call me to let me know the parts arrived.... That was three weeks ago...Business is business and I took mine elsewhere - I suggest you do the same.J

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0 out of 1 people found this review helpful.

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I had them repipe the house with copper. The crew were on time, resourceful at solving the repipe problems (experience shows!), and all the holes were patched and the cleanup was complete. They were really fast, workmanship was great, and the price reasonable.
Totally recommend.

Later I had a problem with slow drains, and called again. The guy who came out was really good, but found a problem that was beyond him, so he called in the master plumber with his helper - all did an excellent job on a tough problem, and the price was again quite reasonable. These are now my go-to guys for any plumbing problem.

5
★★★★★

I had them repipe the house with copper. The crew were on time, resourceful at solving the repipe problems (experience shows!), and all the holes were patched and the cleanup was complete. They were really fast, workmanship was great, and the price reasonable.
Totally recommend.

Later I had a problem with slow drains, and called again. The guy who came out was really good, but found a problem that was beyond him, so he called in the master plumber with his helper - all did an excellent job on a tough problem, and the price was again quite reasonable. These are now my go-to guys for any plumbing problem.

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The guys were super friendly and nice. They showed up when they said they would (and took off their shoes when they came into the house). The job was done quickly and well and was reasonably priced. We'll use them again and totally recommend them.

5
★★★★★

The guys were super friendly and nice. They showed up when they said they would (and took off their shoes when they came into the house). The job was done quickly and well and was reasonably priced. We'll use them again and totally recommend them.

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