A Plus Japanese Auto Repair Incorporated

Star 1 - Great customer service
Star 2 - Great quality of work (my car thanks you)
Star 3 - Fair price (my wallet thanks you)
Star 4 - Family owned (I love supporting family business)
Star 5 - I look forward to going back (and telling friends and family about a great experience)

So there you have it.... 5 stars, and five reasons why

I've been taking my cars to A Plus Japanese Auto Repair for close to 2 years now and I must say that they provide excellent service. I will not take my cars anywhere else. I found this business in the yellow pages one day and I'm so glad I did. You will be very satisfied with the work and service they provide.

Let me list some highlights:

1. My cars go in...in need of repairs. My cars are returned to me...fixed and working properly.

2. They offer shuttle rides back home (within a certain distance). I live in Belmont. Jimmy has given me many rides but I've also gotten a ride once from one of the owners. They take care of their clients.

3. Jay and Rob are usually the ones in the front office to meet you. They are friendly and definitely try to make the process of paperwork easy and quick.

4. I've met both owners (Eric and Adam) and they understand that customer service is very important. They are polite, helpful, and personable.

If you want more testimony from me please feel free to email at bytanamachi@gmail.com. I will be more than happy to answer any questions.

If you ever go there to get your car serviced, tell them that Brent from Aflac sent you.

Thanks.

I'm surprised by all these good reviews. Maybe I just got "lucky". Maybe you'll get "lucky" too.

I took my Toyota Camry in for service and A+ told me my front shocks were in critical need of replacement. I said fine and they did the work. While driving it home I heard a really bad knocking sound. Brought it back the next day and they told me they had accidentally put the part in backwards. Don't they test drive their repairs???? A+ took my car for another day and "fixed" the problem. After another test-drive, there was still an issue, although more subtle. I drove it with the service guy and he didn't feel there was a problem. I couldn't waste any more time dealing with these guys, so I decided to live with it thinking I was just hyper-sensitive. Today I take in my car for the rear strut replacement and the guy(at Precision in RWC) informs me that one of the front struts has been installed incorrectly. So after multiple attempts A+ still blew it...A+ has set a new standard for INCOMPETENCE!!!

I just moved into the area and went to A+ Japanese Auto Repair on a friends recommendation. It's good to be able to go to a repair shop and know that you'll get an honest estimate, good work in a timely manner. Everyone there is very knowledgeable and there customer service is great! I highly recommend this shop. A co-worker also told me that A plus japanese auto repair is the best shop in San Carlos. I agree.

PROS: Fixed my car right the first time! Local Shuttle and one day service!
CONS: I wish they were open on saturdays.