Cinderella Cakes

★★★☆☆
  • 355 Bristol StSte K

    Costa Mesa, CA 92626

    Map & Directions
  • 714-241-9536

About Cinderella Cakes

Categories
Hours
Mon-Fri 10am-6pm, Sat 10am-5pm

Food

Food
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Owners are rude! Website for RSM store reads they have small pre-made cakes ready to go. Also reads they are open on Sundays. Went on Mother's Day, was told they were out of cakes. REALLY? A friggin bakery out of cakes on Mother's

3
★★★★★

Owners are rude! Website for RSM store reads they have small pre-made cakes ready to go. Also reads they are open on Sundays. Went on Mother's Day, was told they were out of cakes. REALLY? A friggin bakery out of cakes on Mother's

.

Cinderella Cakes was a let down :(

They decorated my wedding cake completely wrong with the wrong colors and design...it was totally embarrassing. When I took a picture of the cake and emailed it to the manager, he promised to get back to me and I never heard from him again after a follow up call and email.

We got our free 1 year anniversary cake from them...I ordered marble cake with bailey's filling, and I got an all chocolate cake. Again, not at all what I asked for.

I do not beleive that they can complete orders properly at all :(

1
★☆☆☆☆

Cinderella Cakes was a let down :(

They decorated my wedding cake completely wrong with the wrong colors and design...it was totally embarrassing. When I took a picture of the cake and emailed it to the manager, he promised to get back to me and I never heard from him again after a follow up call and email.

We got our free 1 year anniversary cake from them...I ordered marble cake with bailey's filling, and I got an all chocolate cake. Again, not at all what I asked for.

I do not beleive that they can complete orders properly at all :(

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.

I would give them no stars, but there is no option for that. This place charged close to a grand for a cake and basically did not deliver. Our guests were practically out the door when the damn cake showed up.\r
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The people who wrote

3
★★★★★

I would give them no stars, but there is no option for that. This place charged close to a grand for a cake and basically did not deliver. Our guests were practically out the door when the damn cake showed up.\r
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The people who wrote

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Horrible, horrible customer service. They were 3 HOURS late for my event! We had already taken photos with the family and there was an empty space where the cake should have been. When my coordinator called about the cake, they had no excuse or explanation for being late. My coordinator and I confirmed the delvery time the day before the event. What went wrong, wish I knew. We put THREE calls into the owner, no call bck, NOTHING. We did manage to speak to someone, and they said "Juan at the resort said it starts at 2:oo" Who's Juan??? They ruined my day. Thanks for stressing us out, and delivering a melted buttercream cake.
Ladies, if you want to stress on your wedding day and wonder if your cake will arrive on time, then don't order from here. Read the reviews, POOR customer service. Okay maybe once, a fluke. But there are others who experienced something similar like our day.

CAN AN OWNER OR MANAGE PLEASE BE COURTEOUS ENOUGH TO RETURN A CALL! LETS BE PROFESSIONALS>

0
★☆☆☆☆

Horrible, horrible customer service. They were 3 HOURS late for my event! We had already taken photos with the family and there was an empty space where the cake should have been. When my coordinator called about the cake, they had no excuse or explanation for being late. My coordinator and I confirmed the delvery time the day before the event. What went wrong, wish I knew. We put THREE calls into the owner, no call bck, NOTHING. We did manage to speak to someone, and they said "Juan at the resort said it starts at 2:oo" Who's Juan??? They ruined my day. Thanks for stressing us out, and delivering a melted buttercream cake.
Ladies, if you want to stress on your wedding day and wonder if your cake will arrive on time, then don't order from here. Read the reviews, POOR customer service. Okay maybe once, a fluke. But there are others who experienced something similar like our day.

CAN AN OWNER OR MANAGE PLEASE BE COURTEOUS ENOUGH TO RETURN A CALL! LETS BE PROFESSIONALS>

.

Friendly staff. I bought a lemon birthday cake for my sister, it was sweet but had no flavor, it had maybe a hint of lemon. My sister did not like the cake and she loves cake, I was so disappointed. I also bought 3 cupcakes because they looked really good. They were not fresh at all, they taste like grocery store cupcakes, nothing special. The cakes are beautiful but not fresh or flavorful. I think I'll stick to a bakery in Irvine.

2
★★☆☆☆

Friendly staff. I bought a lemon birthday cake for my sister, it was sweet but had no flavor, it had maybe a hint of lemon. My sister did not like the cake and she loves cake, I was so disappointed. I also bought 3 cupcakes because they looked really good. They were not fresh at all, they taste like grocery store cupcakes, nothing special. The cakes are beautiful but not fresh or flavorful. I think I'll stick to a bakery in Irvine.

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.

Cinderella Cakes is a fabulous bakery! They have incredible cakes and even better customer service. They just made our daughters birthday cake and we are going to tell everyone about them!! We were so impressed with their customer service and their cakes!! You must stop by and see them if you're in need of a cake!!!

2
★★★★★

Cinderella Cakes is a fabulous bakery! They have incredible cakes and even better customer service. They just made our daughters birthday cake and we are going to tell everyone about them!! We were so impressed with their customer service and their cakes!! You must stop by and see them if you're in need of a cake!!!

Pros: Bet Cakes

Cons: They're Fattening!!

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I had Cinderella Cakes make by daughters Sweet 16 bday cake. My first impression of the company was on the phone where they were very rushed and almost rude! I asked about a certain cake on their website and the lady kept asking me what the code # was (there weren't that many cakes) and I didn't have it and she practically refused to speak to me unless I can come up with the numerical code on their site. I brushed it off. Then we went to the showroom for a tasting and the lady, I guess the owner pretty much threw down a tiny plate of different 1 inch squares of cake...rattled off the flavors then left! We weren't really sure what was what when we tasted them and none of them were really that great. All along, I hear the owner in the background on the phone with a customer sounding very annoyed that she had to give directions to her shop. There was another couple there who overheard her and we were both kind of raising our eyebrows on her bichiness. Anyway, this was for my kid so I'm not going to patrol the earth looking for a cake...we proceeded with the design and made the order. When it was time to pick up the cake, I called the day prior to make sure all was well. Nobody in any of the offies could tell me when the latest i could pick my cake up on Saturday...i heard 1pm, 1:30pm, 3pm and so on. They also refused to clarify my order by my name....they just said that if i had a ticket then my order was there! It wasn't until i called back 2 times did they allow me to confirm my order over the phone....ridiculous!! For $500, the cake was cute but it tasted like a grocery store cake, and the customer service would have been better at Ralphs....I say there OK but I'm going somewhere else next time.

1
★★☆☆☆

I had Cinderella Cakes make by daughters Sweet 16 bday cake. My first impression of the company was on the phone where they were very rushed and almost rude! I asked about a certain cake on their website and the lady kept asking me what the code # was (there weren't that many cakes) and I didn't have it and she practically refused to speak to me unless I can come up with the numerical code on their site. I brushed it off. Then we went to the showroom for a tasting and the lady, I guess the owner pretty much threw down a tiny plate of different 1 inch squares of cake...rattled off the flavors then left! We weren't really sure what was what when we tasted them and none of them were really that great. All along, I hear the owner in the background on the phone with a customer sounding very annoyed that she had to give directions to her shop. There was another couple there who overheard her and we were both kind of raising our eyebrows on her bichiness. Anyway, this was for my kid so I'm not going to patrol the earth looking for a cake...we proceeded with the design and made the order. When it was time to pick up the cake, I called the day prior to make sure all was well. Nobody in any of the offies could tell me when the latest i could pick my cake up on Saturday...i heard 1pm, 1:30pm, 3pm and so on. They also refused to clarify my order by my name....they just said that if i had a ticket then my order was there! It wasn't until i called back 2 times did they allow me to confirm my order over the phone....ridiculous!! For $500, the cake was cute but it tasted like a grocery store cake, and the customer service would have been better at Ralphs....I say there OK but I'm going somewhere else next time.

Pros: Design was very cute

Cons: Customer Service was not good

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My husband & I ordered a birthday cake for our daughter's 13th birthday in October. We were referred by a friend to Cinderella Cakes. We went in on a Saturday to sample cake and look at pictures. We called ahead of time and were really surprised at how nice they were on the phone. We had called a few other bakeries and felt like we were imposing on them when asking questions over the phone. We had a great experience at Cinderella Cakes when we went in to order the cake, from the time we walked in until after we placed the order. The best part was that the finished product was beautiful - our daughters was so happy!!! Thank you Cinderella Cakes for a wonderful job!!! If you need a cake this is where you need to go - the owners are almost always there and there staff is great!!!

2
★★★★★

My husband & I ordered a birthday cake for our daughter's 13th birthday in October. We were referred by a friend to Cinderella Cakes. We went in on a Saturday to sample cake and look at pictures. We called ahead of time and were really surprised at how nice they were on the phone. We had called a few other bakeries and felt like we were imposing on them when asking questions over the phone. We had a great experience at Cinderella Cakes when we went in to order the cake, from the time we walked in until after we placed the order. The best part was that the finished product was beautiful - our daughters was so happy!!! Thank you Cinderella Cakes for a wonderful job!!! If you need a cake this is where you need to go - the owners are almost always there and there staff is great!!!

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This company is the most unprofessional business I've ever dealt with. It was a very special occasion (my father's 75th birthday) and the cake was nothing like we ordered. When we picked the cake up and saw the disaster, the employee said, "Well, at least it will taste good!" I tried numerous times to speak with the owner, but to no avail. If you are having a special occasion, please do not use this cake company.

0
★☆☆☆☆

This company is the most unprofessional business I've ever dealt with. It was a very special occasion (my father's 75th birthday) and the cake was nothing like we ordered. When we picked the cake up and saw the disaster, the employee said, "Well, at least it will taste good!" I tried numerous times to speak with the owner, but to no avail. If you are having a special occasion, please do not use this cake company.

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We recently had our daughters Sweet 16 party and ordered our cake from Cinderella Cakes. We had seen an ad and went into their showroom in Costa Mesa to ask about madhatter cakes. The customer service was wonderful!! They were so patient and easy to deal with from start to finish. The cake was incredible!! We could not have asked for more. We went to 3 other bakeries before choosing them. Our experience at the other bakeries while not terrible was nothing campared to Cinderella Cakes. We highly encourage anyone needing a cake to give them a call!!

5
★★★★★

We recently had our daughters Sweet 16 party and ordered our cake from Cinderella Cakes. We had seen an ad and went into their showroom in Costa Mesa to ask about madhatter cakes. The customer service was wonderful!! They were so patient and easy to deal with from start to finish. The cake was incredible!! We could not have asked for more. We went to 3 other bakeries before choosing them. Our experience at the other bakeries while not terrible was nothing campared to Cinderella Cakes. We highly encourage anyone needing a cake to give them a call!!

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We recently had our daughters birthday cake made by Cinderella Cakes. I can't say enough how wonderful they were!! The staff was so friendly and patient with us!! The showroom is beautiful and the cake tasted and looked fabulous!! We realy encourage anyone needing a cake to go in and talk to the owner or staff at Cinderella Cakes! They are great!!

2
★★★★★

We recently had our daughters birthday cake made by Cinderella Cakes. I can't say enough how wonderful they were!! The staff was so friendly and patient with us!! The showroom is beautiful and the cake tasted and looked fabulous!! We realy encourage anyone needing a cake to go in and talk to the owner or staff at Cinderella Cakes! They are great!!

Pros: The cake taste and LOOKS great!!

Cons: You can't decide which one to order - they have so many wonderful designs!!

.

The cake that I ordered for a special 60th birthday party was simply awful. Although the outside was lovely and looked very much like the pictured design, the inside was mushy and completely fell apart when sliced. It was so difficult trying to make it look somewhat appealing as we were serving it that I was just hoping that it tasted better than it looked! Unfortunately, no, it tasted lousy too. It had no flavor and had an unappealing smashed texture. I actually wondered if they had had an accident with the cake and just crammed it back together and hoped that the fondant could cover up the damage? And for the price this was really a huge disappointment. My regret is that I didn't complain about it to the management immediately afterwards in order to get some compensation. Two months later, I had the celebrant admit that she didn't like the cake either. Truly a sad thing for any hostess to hear. Needless to say, I will not be ordering anything special again from Cinderella cakes (on Katella). I'll take the extra drive to L.A. to my favorite bakery despite the gas prices!

1
★☆☆☆☆

The cake that I ordered for a special 60th birthday party was simply awful. Although the outside was lovely and looked very much like the pictured design, the inside was mushy and completely fell apart when sliced. It was so difficult trying to make it look somewhat appealing as we were serving it that I was just hoping that it tasted better than it looked! Unfortunately, no, it tasted lousy too. It had no flavor and had an unappealing smashed texture. I actually wondered if they had had an accident with the cake and just crammed it back together and hoped that the fondant could cover up the damage? And for the price this was really a huge disappointment. My regret is that I didn't complain about it to the management immediately afterwards in order to get some compensation. Two months later, I had the celebrant admit that she didn't like the cake either. Truly a sad thing for any hostess to hear. Needless to say, I will not be ordering anything special again from Cinderella cakes (on Katella). I'll take the extra drive to L.A. to my favorite bakery despite the gas prices!

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.

Cinderella Cakes is an amzing bakery!! There cakes look great and taste even better. They have hundreds of designs to choose from and will even help you create your special design. The staff is really helpful and they have anewly remodeled showroom in Costa Mesa. They offer free samples to everyone!!!

2
★★★★★

Cinderella Cakes is an amzing bakery!! There cakes look great and taste even better. They have hundreds of designs to choose from and will even help you create your special design. The staff is really helpful and they have anewly remodeled showroom in Costa Mesa. They offer free samples to everyone!!!

Pros: Friendly, helpful and great samples!!

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Wow!!! We ordered a baby shower cake for my daighter in law's shower. It was fabulous!! It looked great and tasted super!! They were so helpful and friendly. We will be back for all of our cakes!! The owner is very hands on and really friendly as well as all the staff!!

5
★★★★★

Wow!!! We ordered a baby shower cake for my daighter in law's shower. It was fabulous!! It looked great and tasted super!! They were so helpful and friendly. We will be back for all of our cakes!! The owner is very hands on and really friendly as well as all the staff!!

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Cinderella Cakes did our wedding cake in September 2007. It was absolutely stunning and tasted great!!!! The office staff was so helpful and friendly. We can't wait until next year for our free anniversary cake!! Yummy!! Even their delivery person, Carlos was great the day of our wedding. He provided extra boxes and stayed until our coordinator was happy with the placement of our cake. Highly recommend!!!!!!!11

2
★★★★★

Cinderella Cakes did our wedding cake in September 2007. It was absolutely stunning and tasted great!!!! The office staff was so helpful and friendly. We can't wait until next year for our free anniversary cake!! Yummy!! Even their delivery person, Carlos was great the day of our wedding. He provided extra boxes and stayed until our coordinator was happy with the placement of our cake. Highly recommend!!!!!!!11

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Wow, I had to respond to the previous poster. You must have been a very difficult customer!!! The staff at Cinderella's is so accommodating!!! We have been buying all of our cakes from them for years - they are so nice!!! If there is the slightest issue they will go up and above to solve the issue!! Shame on you!!! If you need a great cake - see Cinderella Cakes - they are wonderful!!!

5
★★★★★

Wow, I had to respond to the previous poster. You must have been a very difficult customer!!! The staff at Cinderella's is so accommodating!!! We have been buying all of our cakes from them for years - they are so nice!!! If there is the slightest issue they will go up and above to solve the issue!! Shame on you!!! If you need a great cake - see Cinderella Cakes - they are wonderful!!!

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.

We ordered a cake and it turned out COMPLETELY wrong. Looked nothing like what we ordered. Cinderella cakes admitted it was wrong but had taken our money before bringing out the cake. Never offered to refund any part of our money nor did they offer any apology. Customer service was terrible & we will never order a cake there again. I could have bought a better decorated cake at Costco-- no joke.

0
★☆☆☆☆

We ordered a cake and it turned out COMPLETELY wrong. Looked nothing like what we ordered. Cinderella cakes admitted it was wrong but had taken our money before bringing out the cake. Never offered to refund any part of our money nor did they offer any apology. Customer service was terrible & we will never order a cake there again. I could have bought a better decorated cake at Costco-- no joke.

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I would never recommend this bakery unless you want a complete disaster for your special day. I ordered my wedding throught is company and on my wedding day, I received a completely different cake then the one I ordered. My guest complained of the cake being dry and the filling sour. I consulted them the week after my wedding and their reply was " There is nothing I can do for you". This company is very unprofessional and unhelpful. I my opinion they do not deserve 1 star and would never recommend them in a million years.

0
★☆☆☆☆

I would never recommend this bakery unless you want a complete disaster for your special day. I ordered my wedding throught is company and on my wedding day, I received a completely different cake then the one I ordered. My guest complained of the cake being dry and the filling sour. I consulted them the week after my wedding and their reply was " There is nothing I can do for you". This company is very unprofessional and unhelpful. I my opinion they do not deserve 1 star and would never recommend them in a million years.

Pros: None

Cons: Wrong Cake, Unprofessional service, ruin's weddings.

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On July 28 I picked up a cake that was ordered from Karen for a baby shower. My sister and I had spent over an hour in your showroom looking through books and planning out the look of the cake. The theme of the shower was ??Baby Beach? and we choose a cake that looked like a mobile. We went over every detail of what we wanted and she took detailed notes and taped pictures of the elements along with the notes to our order form. Things that were to be included on the cake were a beach on the top of the cake with white chocolate surfboards, sand, water and an octopus with a pacifier. The writing on the cake was to say ??Welcome Little One?. I know that all of this information was taken down because we sat there while Karen wrote it and carefully went over each detail. When she initially gave us the price (before we choose the theme) she quoted us around $120.00. After planning out the decorations and theme for the cake Karen said the price would now be almost $200.00 because of all the chocolate handwork. We did not question the price and gave her a deposit the day we placed the order.

I cannot express the disappointment we felt when we came to pick up the cake. There was absolutely no beach scene on the top of the cake. The one and only item on the top of the cake was a giant octopus. There was no water, no surfboards and nothing to make the cake look beach themed on the top layer. In addition, there was no writing anywhere on the cake. We told Karen of our concerns at the time of pick up and her answer to us was she thought it looked cute and that she had been out of town. To make matters even worse they took some plastic cake toppers we could find at Michael??s and put them on top of the cake as if that was going to make it look better. It didn??t??it made it look very cheap and they of all people should know the difference between custom chocolate cake pieces and cheap plastic ones. The customer service given to us was very disappointing. Instead of offering to at least give us a refund for all of the chocolate details that were missing (at least $100 dollars worth) she told us to see how it went and give her a call. I believe this was a totally uncaring and unprofessional attitude. If it had not been hour before the shower I would have refused to even take this product and demanded a complete refund.

The sad part is not one person at the shower commented on how cute or unique the cake was and I think that says more than anything I could ever say to you about the cake.

1
★☆☆☆☆

On July 28 I picked up a cake that was ordered from Karen for a baby shower. My sister and I had spent over an hour in your showroom looking through books and planning out the look of the cake. The theme of the shower was ??Baby Beach? and we choose a cake that looked like a mobile. We went over every detail of what we wanted and she took detailed notes and taped pictures of the elements along with the notes to our order form. Things that were to be included on the cake were a beach on the top of the cake with white chocolate surfboards, sand, water and an octopus with a pacifier. The writing on the cake was to say ??Welcome Little One?. I know that all of this information was taken down because we sat there while Karen wrote it and carefully went over each detail. When she initially gave us the price (before we choose the theme) she quoted us around $120.00. After planning out the decorations and theme for the cake Karen said the price would now be almost $200.00 because of all the chocolate handwork. We did not question the price and gave her a deposit the day we placed the order.

I cannot express the disappointment we felt when we came to pick up the cake. There was absolutely no beach scene on the top of the cake. The one and only item on the top of the cake was a giant octopus. There was no water, no surfboards and nothing to make the cake look beach themed on the top layer. In addition, there was no writing anywhere on the cake. We told Karen of our concerns at the time of pick up and her answer to us was she thought it looked cute and that she had been out of town. To make matters even worse they took some plastic cake toppers we could find at Michael??s and put them on top of the cake as if that was going to make it look better. It didn??t??it made it look very cheap and they of all people should know the difference between custom chocolate cake pieces and cheap plastic ones. The customer service given to us was very disappointing. Instead of offering to at least give us a refund for all of the chocolate details that were missing (at least $100 dollars worth) she told us to see how it went and give her a call. I believe this was a totally uncaring and unprofessional attitude. If it had not been hour before the shower I would have refused to even take this product and demanded a complete refund.

The sad part is not one person at the shower commented on how cute or unique the cake was and I think that says more than anything I could ever say to you about the cake.

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.

Cinderella Cakes made our wedding cake. It was very yummy. We had the white cake with Raspberry Bavarian with Chambord filling and white butter cream frosting as half of the cake, and then for the other half we had chocolate chocolate chunk cake with fresh raspberry filling and white butter cream frosting. Both flavors were very good, however, the guests preferred the chocolate cake. Make sure to order more filling if you get the fresh raspberry filling with chocolate. This was recommended to my by my wedding coordinator, and it helped the wonderful flavor of the raspberries come through in the chocolate cake!

2
★★★★☆

Cinderella Cakes made our wedding cake. It was very yummy. We had the white cake with Raspberry Bavarian with Chambord filling and white butter cream frosting as half of the cake, and then for the other half we had chocolate chocolate chunk cake with fresh raspberry filling and white butter cream frosting. Both flavors were very good, however, the guests preferred the chocolate cake. Make sure to order more filling if you get the fresh raspberry filling with chocolate. This was recommended to my by my wedding coordinator, and it helped the wonderful flavor of the raspberries come through in the chocolate cake!

Pros: Delicious Cakes, Nice Presentation

Cons: Ordering Time, Long wait - Bakery

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Fabulous little bakery! We got our wedding cake from there and not only was the cake gorgeous, it tasted great too! They delivered it right on time and I was extremely satisfied with their service.

Another great perk is that they give you a free mini-wedding cake on your first anniversary. Too cool!

5
★★★★★

Fabulous little bakery! We got our wedding cake from there and not only was the cake gorgeous, it tasted great too! They delivered it right on time and I was extremely satisfied with their service.

Another great perk is that they give you a free mini-wedding cake on your first anniversary. Too cool!

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Message from Cinderella Cakes

Please feel free to come into our Costa Mesa or Rancho Santa Maragarita showroom and see what we have to offer. Our cakes and bake goods are unique as well as fabulous tasting. We have cakes, cookies and much ready for pick up in our Rancho Santa Margarita location. you can also visit our website at www.CinderellaCakes.com Thank you for your interest - we hope to meet you in person!! Thank you!!

 

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