ReliaTech

★★★☆☆
  • 2300 El Portal Dr

    San Pablo, CA 94806

    Cross street: <p>In College Center, across from Contra Costa College athletic fields.</p>

    Map & Directions
  • 510-236-7000

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We took our home PC in for a diagnostic and the tech told my husband nothing more than what we had already figured out - that the unit may have a virus and we'd need to recover data and reinstall Windows. They wanted another $100 just to back up the data before the recovery process. The service was mediocre considering the tech my husband worked with had a poor command of English and an even poorer way of relating the issues. I was left trying to figure out what he really meant. Prices are a bit high considering it is an independent shop rather than the Geek Squad. I would recommend with a caveat: make sure you get ALL information and don't let them get out of the explanation process. Otherwise, you may be wasting money.

3
★★★☆☆

We took our home PC in for a diagnostic and the tech told my husband nothing more than what we had already figured out - that the unit may have a virus and we'd need to recover data and reinstall Windows. They wanted another $100 just to back up the data before the recovery process. The service was mediocre considering the tech my husband worked with had a poor command of English and an even poorer way of relating the issues. I was left trying to figure out what he really meant. Prices are a bit high considering it is an independent shop rather than the Geek Squad. I would recommend with a caveat: make sure you get ALL information and don't let them get out of the explanation process. Otherwise, you may be wasting money.

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Business Response:

I'm sorry that Cheryl was disappointed. We offer a free diagnostic -- she would have paid for that at the Geek Squad. We charge half what they do for most repairs and guarantee all of our work. We even have a "no fix -- no fee" policy -- who else does that! Backing up data is a laborious and time-consuming process, so of course we have to charge for it -- but that fee starts at just $40. We are very sorry if we didn't provide excellent service to Cheryl, but the dozens of glowing testimonials on our web site, and our 5-star ratings in most reviews indicate that our quality is almost always superior. Cheryl, please come back and give us another try!

Message from ReliaTech

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More about ReliaTech

ReliaTech is a leading provider of high quality, professional and affordable computer repair service and Gold Star Certified Renewed Computers for consumers, small businesses, and nonprofit organizations throughout the San Francisco Bay Area. We also offer free E-Waste recycling.

 

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