Hsu Serena Dds

★★★★☆
  • 650 W Duarte Rd Ste 409

    Arcadia, CA 91007

    Map & Directions
  • 626-446-9860

About Hsu Serena Dds

Hours
By appointment

Health & Medical

Health & Medical
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My son got his braces off and we were impressed with how Dr. Hsu turned his ugly teeth into a wonderful smile. She and her office staff have been warm and very communicative with our son as well as my husband and I. Our daughter is excited to start her braces next.

5
★★★★★

My son got his braces off and we were impressed with how Dr. Hsu turned his ugly teeth into a wonderful smile. She and her office staff have been warm and very communicative with our son as well as my husband and I. Our daughter is excited to start her braces next.

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The doctor and staff are really nice and professional. Office decor may seem a little out of date, but Dr. Serena and her staff are just amazing. My friends also come here and they absolutely love it. Would highly recommend this place.

5
★★★★★

The doctor and staff are really nice and professional. Office decor may seem a little out of date, but Dr. Serena and her staff are just amazing. My friends also come here and they absolutely love it. Would highly recommend this place.

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Dr. Serena Hsu is by far the best Orthodontist I have met. She's very polite and listened to all my questions. I'm not too familiar with dental terms, so she was very patient and explained everything in detail. I had my teeth straightened by Dr. Hsu after having a few other consultations from other orthodontists in the area. All of them (except for Dr. Hsu) recommended that I have some of my teeth extracted to fix my bite. Dr. Hsu was able to fix my bite and straighten my teeth without any extractions! The staff there is wonderful. Every time I went in for my appointments, all the other patients and parents seemed very happy.

5
★★★★★

Dr. Serena Hsu is by far the best Orthodontist I have met. She's very polite and listened to all my questions. I'm not too familiar with dental terms, so she was very patient and explained everything in detail. I had my teeth straightened by Dr. Hsu after having a few other consultations from other orthodontists in the area. All of them (except for Dr. Hsu) recommended that I have some of my teeth extracted to fix my bite. Dr. Hsu was able to fix my bite and straighten my teeth without any extractions! The staff there is wonderful. Every time I went in for my appointments, all the other patients and parents seemed very happy.

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I had my 14 yr old daughter's braces worked on by Dr Hsu. To kill 2 birds with 1 stone so to speak, I got my braces from Dr. Hsu as well. Both of us were very happy with the results plus the fact that our experience with Dr Hsu and her whole staff was professional and accomodating. We got our braces done almost 6 years ago but I am just compelled to post this as a "thank you" and compliment for the whole staff as a debt of gratitude.

5
★★★★★

I had my 14 yr old daughter's braces worked on by Dr Hsu. To kill 2 birds with 1 stone so to speak, I got my braces from Dr. Hsu as well. Both of us were very happy with the results plus the fact that our experience with Dr Hsu and her whole staff was professional and accomodating. We got our braces done almost 6 years ago but I am just compelled to post this as a "thank you" and compliment for the whole staff as a debt of gratitude.

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My daughter has just finished from Dr. Hsu's office and had her braces removed. Her friends at school went there and liked it, so she has been going for 2 years and the whole experience was very good. We thought Dr. Hsu was very friendly and explained everything and answered any question we had. The whole staff was really helpful and fun. My daughter is very happy with her results and my son is excited that he's next.

5
★★★★★

My daughter has just finished from Dr. Hsu's office and had her braces removed. Her friends at school went there and liked it, so she has been going for 2 years and the whole experience was very good. We thought Dr. Hsu was very friendly and explained everything and answered any question we had. The whole staff was really helpful and fun. My daughter is very happy with her results and my son is excited that he's next.

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All my son's friends go to Dr. Serena Hsu and I am very glad to have gone there too. I had taken my son to several orthodontists and they all recommended jaw surgery for his underbite (which I found out costs minimally $12,000) plus the cost of braces. Fortunately my son's friends told us to see Dr. Hsu for an opinion. She said jaw surgery was an option but there was also a good chance of not needing surgery and just using braces with some teeth pulled out. We picked the non surgery option. My son's underbite is now fixed and his teeth are straight, all without surgery. During these 3 years, we were very comfortable with Dr. Hsu and her office because they explained every step and patiently answered all my questions. I would highly recommend her.

5
★★★★★

All my son's friends go to Dr. Serena Hsu and I am very glad to have gone there too. I had taken my son to several orthodontists and they all recommended jaw surgery for his underbite (which I found out costs minimally $12,000) plus the cost of braces. Fortunately my son's friends told us to see Dr. Hsu for an opinion. She said jaw surgery was an option but there was also a good chance of not needing surgery and just using braces with some teeth pulled out. We picked the non surgery option. My son's underbite is now fixed and his teeth are straight, all without surgery. During these 3 years, we were very comfortable with Dr. Hsu and her office because they explained every step and patiently answered all my questions. I would highly recommend her.

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I absolutely agree with the reviewer who said this dentist is pompous *and* insecure. I had the exact same experience when I asked her and her assistant questions about braces for my nephew. She was belligerent, loud, aggressive, and all around rude and unprofessional. I've never interacted with anyone in the health care industry who wouldn't answer patients' questions so that they can make an informed decision about their care and the care of their loved ones. I was shocked that she would speak to patients like that. Her reaction tells me that she either doesn't know her stuff or just has a horrible, superiority complex. Either way, I wouldn't trust her to do a good job. She lost control of her emotions and flared up angrily at a patient who was calmly asking questions to be better involved with her nephew's care. If there was a way to submit a rating without any stars, that's what I would give this dentist. One star is too generous! She's absolutely horrid.

1
★☆☆☆☆

I absolutely agree with the reviewer who said this dentist is pompous *and* insecure. I had the exact same experience when I asked her and her assistant questions about braces for my nephew. She was belligerent, loud, aggressive, and all around rude and unprofessional. I've never interacted with anyone in the health care industry who wouldn't answer patients' questions so that they can make an informed decision about their care and the care of their loved ones. I was shocked that she would speak to patients like that. Her reaction tells me that she either doesn't know her stuff or just has a horrible, superiority complex. Either way, I wouldn't trust her to do a good job. She lost control of her emotions and flared up angrily at a patient who was calmly asking questions to be better involved with her nephew's care. If there was a way to submit a rating without any stars, that's what I would give this dentist. One star is too generous! She's absolutely horrid.

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Don't be fooled by Dr. Hsu's appearance! Although she was nice enough during my daughter's initial consultation, things soon start to change. Upon consulting with two other orthos, I called the office back when I had additional questions. The very nice and professional Candace said she would take my questions and call me back. She indeed called back, but not with answers to my questions, but to let me know Dr. Hsu will no longer accept my daughter as her patient. When I asked "why?", she said Dr. Hsu feels the doctor-patient trust was broken. How ridiculous is that? I thought it was my right as a patient to ask questions and seek 2nd and 3rd opinions. Dr. Hsu is obviously either extremely pompous or very insecure with her diagnosis. In any case, she lost a great patient and a lot more to come. A hard lesson learned, but in the end, she did me a favor. I wouldn't want to work with a doctor who isn't open for communication. By the way, the one star she's receiving is for Candace, who was at least courteous and prompt in returning my call. Thanks Candace.

1
★☆☆☆☆

Don't be fooled by Dr. Hsu's appearance! Although she was nice enough during my daughter's initial consultation, things soon start to change. Upon consulting with two other orthos, I called the office back when I had additional questions. The very nice and professional Candace said she would take my questions and call me back. She indeed called back, but not with answers to my questions, but to let me know Dr. Hsu will no longer accept my daughter as her patient. When I asked "why?", she said Dr. Hsu feels the doctor-patient trust was broken. How ridiculous is that? I thought it was my right as a patient to ask questions and seek 2nd and 3rd opinions. Dr. Hsu is obviously either extremely pompous or very insecure with her diagnosis. In any case, she lost a great patient and a lot more to come. A hard lesson learned, but in the end, she did me a favor. I wouldn't want to work with a doctor who isn't open for communication. By the way, the one star she's receiving is for Candace, who was at least courteous and prompt in returning my call. Thanks Candace.

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Wonderful lady. Very good with kids. The entire office is very friendly and knows who you are the second you step in the office.

5
★★★★★

Wonderful lady. Very good with kids. The entire office is very friendly and knows who you are the second you step in the office.

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More about Hsu Serena Dds

Dr. Serena Hsu uses state-of-the-art clinical technology and modern infection control in providing the highest quality in orthodontic treatment. The patient is made a part of the team in achieving a beautiful, healthy smile in a comfortable and informative environment. We offer orthodontics for children and adults using silver and clear braces. Removable active retainer therapy that involves no braces and clear aligners are also available.

 

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