University Cleaners

★☆☆☆☆

About University Cleaners

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Personal Services
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A few weeks ago my girlfriend lent one of her silk blouses to a friend. She got it a little dirty and, like most Santa Clara students, went to University Cleaners to get it dry cleaned. She went to pick it up after our Thanksgiving break and returned it to my girlfriend, who hung it back in her closet with the plastic still over the blouse.

Last night she was planning on wearing it out and when she went to take it out of the plastic, one of the silk ties on the blouse was completely shredded.

The next day she went to ask the nice woman at the counter about what had happened, and she called to talk to her boss.

Several hours later we returned to find that not only did her boss "not care" about what had happened to her blouse, he had said that "if you hadn't noticed anything wrong with the clothes in 48 hours, they were no longer responsible for what they did to them."

We both used them a lot in the past and had no reason not to trust them, so obviously my girlfriend felt a little betrayed.

She asked to speak to the owner and when she got him on the phone (he's never in the store for presumably this reason), he proceeded to tell her that he "doesn't give a sh*t about her blouse, or the fact that he upset a customer".

My girlfriend then stated that he needed to take responsibility for the damage he caused to her blouse (it wasn't cheap) or she would be forced to seek the help of a consumer protection agency to make sure she, or anyone else, wouldn't get screwed.

Apparently enraged at the fact that his less-than-stellar dry cleaners might be hurt by the bad press, he then proceeded to tell her, "F*ck you, I don't care one bit about what happened to your shirt. If you try to hurt my business I will call the police on you." Then he hung up on her...

We were both extremely offended by the lack of respect this jerk had for both his customers and his service, and needless to say, we will never return.

If you need anything important cleaned, I would recommend taking it somewhere else as no issues that may arise will ever be solved (at least without being cussed out).

0
★☆☆☆☆

A few weeks ago my girlfriend lent one of her silk blouses to a friend. She got it a little dirty and, like most Santa Clara students, went to University Cleaners to get it dry cleaned. She went to pick it up after our Thanksgiving break and returned it to my girlfriend, who hung it back in her closet with the plastic still over the blouse.

Last night she was planning on wearing it out and when she went to take it out of the plastic, one of the silk ties on the blouse was completely shredded.

The next day she went to ask the nice woman at the counter about what had happened, and she called to talk to her boss.

Several hours later we returned to find that not only did her boss "not care" about what had happened to her blouse, he had said that "if you hadn't noticed anything wrong with the clothes in 48 hours, they were no longer responsible for what they did to them."

We both used them a lot in the past and had no reason not to trust them, so obviously my girlfriend felt a little betrayed.

She asked to speak to the owner and when she got him on the phone (he's never in the store for presumably this reason), he proceeded to tell her that he "doesn't give a sh*t about her blouse, or the fact that he upset a customer".

My girlfriend then stated that he needed to take responsibility for the damage he caused to her blouse (it wasn't cheap) or she would be forced to seek the help of a consumer protection agency to make sure she, or anyone else, wouldn't get screwed.

Apparently enraged at the fact that his less-than-stellar dry cleaners might be hurt by the bad press, he then proceeded to tell her, "F*ck you, I don't care one bit about what happened to your shirt. If you try to hurt my business I will call the police on you." Then he hung up on her...

We were both extremely offended by the lack of respect this jerk had for both his customers and his service, and needless to say, we will never return.

If you need anything important cleaned, I would recommend taking it somewhere else as no issues that may arise will ever be solved (at least without being cussed out).

Pros: Cheap

Cons: Things you bring in are often destroyed

 

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